Lorna Holmes

707-***-**** acf7rb@r.postjobfree.com 854 Benicia Rd Vallejo, CA 94591

Human Resources Professional with diverse background in labor relations, benefits, regulatory compliance, compensation, recruitment,

retention and training in diverse environments seeking a position which would encompass my experience. Proficient in resolving human

relations and work performance problems to improve communications and strengthen employee interactions. Excellent interpersonal

skills, including conflict resolution, negotiations and creating strategic alliances, Experienced in aligning HR policies and programs to

accomplish corporate goals and objectives.

AREAS OF EXPERTISE

• Developed and Implemented HR Mentoring & Training Program at Kaiser Permanente, including training of mentors, development of

modules, matching and program progress tracking.

• Human Resources and Compliance - Knowledge of principles and procedures for personnel recruitment, selection, training,

compensation and benefits, labor relations and negotiation; regulatory compliance policy development, and personnel information systems.

• Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development,

mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

• Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals,

corporate policies, job descriptions and management reports

• Excellent Strategist - Provide solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and

implement effective solutions to meet goals.

• Exceptional organizational skills - Consistently recognized by colleagues for exceptional talents in needs analysis and problem

resolution in fast-paced environments.

• Strong sense of responsibility - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results

while implementing business solutions to meet a diversity of needs.

• Administration and Management - Knowledgeable of business and management principles involved in strategic planning, resource

allocation, leadership technique, and coordination of people and resources.

• Computer Skills - Knowledgeable of computer programs include Word 6.0, Excel, PowerPoint, Access, PeopleSoft, and Lotus Notes.

PROFESSIONAL EXPERIENCE

UC Berkley

Berkeley, CA 10/2013 – 7/2014

Data Center Operations Specialist(contract assignment)

Serve as primary customer interface relating to multiple aspects of data center operations

Acts as liaison with various IST and Campus Departments in problem resolution & resolving critical issues that involve functionality of

the Data Center

Provide mainframe account administration

Library tape administration/coordination with vendors for outside storage services

Prepares and updates operational information

Assists in maintaining security access and maintenance

Performs other functions as needed

McKesson

San Francisco, CA 2/2012 – 8/2012

Global Compliance & Ethics – Project Manager (contract assignment)

Developed tracking program for Conflict of Interest Survey using excel and in house systems to monitor responses

Interviewed participants and clarified responses for accuracy in reporting survey results to leadership

Prepared and audited reports compiled from results of survey for Global Compliance and Ethics Leadership Team

Worked in conjunction with administrative specialist to ensure timely results

Robert Half and Associates

Oakland, CA 7/2011 – 11/2011 (Alameda County Medical Center)

HR Compliance Auditor, ACMC (contract assignment)

Plans, directs, audits and monitors processes and systems designed to assure ACMC ongoing compliance with all appropriate external

requirements within HR as generated by accrediting organizations, regulatory agencies, and legal authorities such as The Joint

Commission (TJC), State DHS, Federal HHS, and EEOC.

Develops, communicates, and maintains appropriate compliance policies and practices in recruitment, orientation, competence,

credentialing, training, and quality improvement. Coordinates compliance reporting requirements through the Human Resources

Information System (HRIS).

Acts as an internal consultant to ACMC Administration, Management Staff and HR to provide advice and problem solving services

related to HR Compliance issues. Implementing new regulatory requirements and facilitates HR documentation system improvements.

Participates in the Competency Program to design and upgrade systems for documenting and tracking staff competencies. Participates

in the coordination of the Competency Program with recruitment, training, and quality improvement activities.

Prepares monthly compliance reports for Executives and relevant department managers and presents to Board committees.

Page Two

Lorna Holmes Jacobson

Kaiser Permanente

Vallejo, CA 2003 2010

HR Compliance Manager Vallejo, CA 2003 2010

Designated HR Spokesperson for Regulatory reviews/issues during a facility Joint Commission Survey, Department of Health Services

(DHS) audit and Center for Medicare/Medicaid or MediCal Services (CMS) investigation.

Manage a local administrative team of Compliance Specialists and Analysts, who gather, and track employee data and compliance

related information into a comprehensive regulatory database.

Consistently ensure comprehensive plan is in place to manage regulatory files, audit files, develop, implement and monitor Corrective

Action Plans from any audit and provide regular reporting to managers and Leaders on audit results.

Accountable to appropriately use local Area forums such a Compliance Committees to present issues, formulate recommended actions

and escalate issues and non compliance to appropriate Leaders.

Responsible for the Human Resources issues, systems, program, policies, procedures, reports and documents related to the on going

preparation to meet Joint Commission, NCQA and Title 22 requirements.

Provide on going training and education to managers on HR Compliance policy requirements and law. Topics include regulatory

document and management, employment law, record keeping, disability management, workforce diversity, EEO and discrimination, and

wage and hour law, as well as any updates concerning changes in HR compliance issues.

Staff Specialist Martinez, CA 2002 2003

Provided administrative support to HR Compliance Consultant.

Organized materials and presented on New Employee Orientation Program.

Assisted Practice Consultant Leader in set up and administration of Star Leadership program.

Served as administrative liaison between manager and direct reports and others within and outside the organization.

Other Kaiser Permanente Positions Held:

Administrative Services Lead Oakland, CA 2001 2002

Human Resources Assistant Oakland, CA 2000 2001

RELEVANT EMPLOYMENT HISTORY

Office Manager/Executive Administrator:

E. J. De La Rosa & Co. Inc. San Francisco, CA January June 2000

Teacher Grade 1 Sheltered JO Ford:

West Contra Costa Unified School District Richmond, CA 1998 2000

Long Term Substitute School Teacher K 12:

West Contra Costa Unified School District Richmond, CA 1997 1998

Executive Operations Administrator:

Levi Strauss & Co. Walnut Creek, CA 1996 1997

Promotional Sales Manager/Sales Trainer:

Levi Strauss & Co. San Francisco, CA 1990 1996

EDUCATION

Certified Mentor Program Manager

Mentoring University, Boston MA

Teacher Education Partnership Program Graduate: CA Multiple Subjects Teaching Credential

Cal State Hayward, University Hayward, CA

Bachelor of Arts Degree in English:

College of the Holy Names Oakland, CA

Business Administration:

Cal State Hayward, University Hayward, CA

SHRM Certification Program Graduate:

College/University Oakland, CA

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate