Emery Quarless

acf7ph@r.postjobfree.com

Contact: 631-***-****

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over [4] years retail experience in a fast-paced, team-based environment. Motivated customer service specialist with over [4] years retail experience in a fast-paced, team-based environment.

Skills

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Training development aptitude

Proficient in cash management

Strategic sales knowledge

Cash flow management

Credit card processing

Work History

Cashier, 04/1997 to 07/1998

Pathmark Copiague, NY

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Host/Waiter, 03/1999 to 07/2001

T.G.IK. Friday's Massapequa Park, NY

Greeted each customer with friendly eye contact

Performed all transactions in a cordial, efficient and professional manner

Answered telephone calls and responded to inquiries.

Assigned patrons to tables suitable for their needs and according to rotation.

Assisted diners with obtaining food from buffet/serving table as needed.

Assisted in maintaining preparation and service areas in a sanitary conditions

Waiter, 10/2001 to 02/2003

Jillian's Farmingdale, NY

Assisted diners with obtaining food from buffet/serving table as needed.

Assisted in maintaining preparation and service areas in a sanitary condition

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.

Responsible for coordination of up to 18 servers in restaurant with capacity of 200.

Greeted each customer with friendly eye contact

Performed all transactions in a cordial, efficient and professional manner

Sales representative, 10/2005 to 04/2006

NAC MARKETING Farmingdale, NY

Documented all customer inquiries and comments thoroughly and quickly.

Coordinated between billing department and customers to resolve problems.

Processed cash and credit payments rapidly and accurately.

Responded to all customer inquiries thoroughly and professionally.

Entered data promptly and efficiently with a [90]% accuracy rate.

Placed special merchandise orders for customers.

Greeted customers in a timely fashion, while quickly determining their needs.

Waiter, 11/2009 to 06/2010

Dave and Buster's Farmingdale, NY

Consistently provided professional, friendly and engaging service.

Skillfully promoted items on beverage lists and restaurant specials.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Set dining tables according to type of event and service standards.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Quickly recorded transactions in MICROS system to deliver prompt service.

Education

Associate of Arts: Business Management, 2005

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