MARK D. MATTHEWS, SPHR

***** ** ***** *** • Redmond, WA 98052 • C: 206-***-**** • acf7mt@r.postjobfree.com

SUMMARY

Human Resources Professional with extensive experience supporting public and private companies with revenues up to $1

billion and up to 3500 employees across sales, IT, marketing, accounting/finance, creative, executive staff and

delivery/operations. Results driven leader with a consistent track record of success in human resources management, talent

development and leadership and HR project management. True HR business partner possessing an extensive strategic and

operational human resources background with a variety of experiences including business leadership roles, functional

department oversight, and multi-site/multi-state responsibilities. Demonstrated proficiency in influencing and counseling

leaders at all levels regarding change management, strategic business and human resources issues, labor relations, talent

development, company policies, and employment laws/regulations.

EXPERIENCE

HACKER AGENCY, Seattle, WA 4/2014 – 7/2014

HR Consultant (100 day contract)

• Member of officer team and reported to up to the CFO, supporting up to 210 employees for a $100 million direct

advertising agency. Main point of contact for account services, creative, operations, tech enablement and finance

departments for recruitment, employee relations, compensation/benefits administration, leadership development, and

performance management. Managed a team of four HR professionals.

• Reviewed and updated all HR policies and programs, resulting in better equity and employee satisfaction between

departments.

• Created and delivered “Culture Activation Meetings” as well as led action planning process in response to 2013

employee engagement survey.

• Updated and implemented controls for requisition and offer letters, creating consistent language, messaging, clarity

and accurate bonus payments.

• Created SWOT analysis of HR department, existing programs and staff to allow for seamless transition for new HR

Director.

VMC CONSULTING/VMC GAME LABS, Redmond, WA 10/2007 – 12/2013

Human Resources Director/Sr. Business Partner

• Member of Executive Leadership Team and reported up to the COO, supporting up to 650 employees and 3000

contractors in North America, Europe and Asia for a $160 million international technical consulting division of Volt

Information Sciences. Primary point of contact across multiple departments including sales, marketing,

accounting/finance, facilities, IT, and service delivery. Provided HR strategic HR consultation for business leaders

including COO, executive leadership team, directors and managers. Managed a team of five HR professionals with full

responsibility for creating and managing to a strategic and operational plan and budget.

• Created and lead a program for employee referrals for rapid ramp-up and hiring of 350 employees resulting in

reduced expenses of over $360,000 in a three month time frame.

• Developed new bonus program tied to measurable results, resulting in greater focus on increasing profit, decreasing

expenses and increased project renewals.

• Created measurement process to determine departmental alignment to the company’s critical to business factors

• Created Circle of Excellence recognition program resulting in consistent acknowledgement and reward program for

top performers, tied to the company’s critical to business factors.

• Oversaw Facilities, Procurement, Asset Management and Shipping/Receiving from 1/2011 – 11/2012.

ASSOCIATED GROCERS, INC. Seattle, WA 6/2001 - 10/2007

Human Resources Manager

• Report up to the VP of HR supporting up to 1000 employees for a NW Grocery Wholesaler across multiple

departments including sales, procurement, accounting/finance and warehouse operations. Main point of contact for

business leaders including all VP’s, Directors, Managers and all staff employees. Managed a team of three with full

responsibility for managing to a strategic plan in order to ensure HR policies and practices support the company culture

as well as FMLA administration, Recruitment, Affirmative Action Plan, and EEO Reporting.

• Created and facilitated management training program. In first full year, trained 90 employees for 22 training hours

each over a six month period. Turnover percent reduced from 18.11% to 9.72% for the first year. In second year, trained

372 employees for a total of over 185 training hours. Turnover reduced from 9.72 to 5.83.

• Developed new full time and temporary staffing procedures resulting in recruiting expenses by 30% and 40%

respectively over the previous year.

• Sole negotiator for 2007 UFCW Meat Cutters Union labor agreement, resulting in reducing health and welfare

expense by 15% and overall department expenses by 12.7% for the life of the three year contract. Main point of contact

for employee grievance administration resulting in more consistent management practices and reduced grievances.

• Created succession planning process to develop and promote internal employee growth and development.

• Wrote and communicated Performance Planning and Review process; resulting in 99% of eligible employees

receiving a yearly performance reviews.

• 100% success rate in resolving EEOC complaints resulting in all complaints being dismissed by the EEOC.

Resulting cost savings could be measured in the hundreds of thousands of dollars in attorney’s fees and settlement

charges.

SHURGARD STORAGE CENTERS, INC. Seattle, WA 5/1999 - 4/2001

Senior Human Resources Generalist

• Report up to the VP of HR supporting up to 400 stores and 1000 US employees across multiple states and

departments including sales, real estate, finance/accounting, IT and retail operations. Main point of contact for business

leaders including regional vice presidents, directors and managers for employment law, compensation design and

planning, and performance management.

• Created and distributed overtime report resulting in payroll savings of $21,000 bi-weekly.

• Developed a recruiting department (six regional recruiters) and facilitated field organization restructure resulting in

reducing turnover by 7%.

• Lead a project to redesign incentive compensation for retail store associates resulting in increased year over year

retail sales and revenue growth.

• Recruited for all corporate office positions; handled all employee relations issues; managed succession planning;

administered and trained company performance management system; created HRIS reports for distribution; and

responded to EEOC and other legal inquiries as related to employment matters.

• Ensured compliance with HR issues in the field through market visits, increasing employment diversity in field

operations.

• Wrote and administered yearly compensation and bonus plans for operations.

RITE AID CORPORATION/PAYLESS DRUG STORES, Redmond, WA 6/1991 - 4/1999

Regional Human Resources Manager (1996-1999)

• Report up to the Market Manager (Retail Operations) supporting up to 116 stores and 3100 associates across western

Washington. Main point of contact for all recruiting activities, employee relations and management training.

• Facilitated conversion of PayLess Drug Store HRIS system to Rite Aid HRIS system.

• Investigated and resolved sexual harassment, hostile work environment, EEOC, wage and hour claims.

• Resolved grievances, employee relations issues, coached management on effective performance management.

• Facilitated training meetings for new programs/procedures; trained new management on policy/procedure and

systems.

• Ensured compliance with the Work Opportunity Tax Credit program. Achieved 97% compliance.

Regional Recruiter (1992-1996)

Floor Supervisor (1991-1992)

EDUCATION

BS, Business Management; Major in Human Resources Management, University of Idaho, Moscow, ID 5/1991

CERTIFICATIONS/ PROFESSIONAL AFFILIATIONS

SPHR certification

Six Sigma Champion

Leading Organizational Change, Manhattanville College

Predictive Index Certification

Achieve Global certified trainer

Reid Interviewing for Integrity Certification

Member, Society of Human Resource Management; National Chapter, Lake Union Chapter

Member, HR Executive Forum, Seattle Chapter

Member, Milliman NW Management and Professional Compensation Steering Committee

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