Rose Frawley

_**** Seymour Ave. Des Plaines, IL. 60017 acf7lt@r.postjobfree.com 630-290-

0698

1

* *******

I am a dedicated, reliable, results-oriented and hardworking team player.

As a team lead, I am respected, ethical and fair while always achieving the

highest results from the team. Exceptional trainer and mentor with skills

to motivate individual performance from the team. I rely on my customer

service management skills and passion to enrich the job experience through

improved customer satisfaction.

Professional Experience

Home Depot Corporation

Part-Time Associate - January 2012-Present

. Assist team on department stocking levels

. Consult customers for all their flooring and window treatment needs

. Cross-functional for the paint department and open and close experience

of both departments

Transnational Bankcard, LLC

National Account Manager June 2014 - August 2014

. Prospect daily for new business opportunities

. Analyze, recommend and provide appropriate solutions to build a strong

base of clients that are highly satisfied

. Manage merchant portfolio by providing fast and timely response to

inquires and helping customer with their needs.

Blue Cross Blue Shield

Sales Delivery Support - December 2012 - June 2014

. Paperwork review, create account specific contracts and benefit booklets

. Responsible for supporting and working with various teams

. Knowledge of various databases such as Quicksilver, ECM, Parqs, E-Sales,

and BlueStar

Life Fitness Corporation

Sales Professional June 2004 - December 2012

. Consistently exceeded overall sales quota

. Generated lead opportunities for all vertical and direct accounts

. Worked closely with the southeast team to ensure customer satisfaction

. Distributed all company website leads, handled escalated issues, and team

questions

. Created and managed training program for Oracle database and trained all

Life Fitness representatives

D&M Masonry, Inc.

Office Manager 2002 - 2004

. Preformed the day to day office operations such as: accounts payable and

receivables, billing, estimates, waivers, checkbook, and Notary

. Worked with builders handling schedules, quotes, and negotiations of new

sites

. Maintained administrative support for employees, updated files and

completed weekly payroll

. Worked closely with each Forman, bricklayers and laborers on schedules

and ordering of material

Electro Rent Corp

Major Account Representative 2000 - 2002 - Inside Sales Representative

1997-2000

. Part of a professional team that successfully managed our largest

customer account.

. Managed stocking levels and all order fulfillments by working closely

with distribution center

. Consistently met or exceeded sales quota and achieved top sales rep for

1999

. Managed and developed new accounts in the Midwest Region

. Increased revenue in remote locations

GE Capital/Rental Lease (Bought out by Electro Rent Corp.)

Customer Care Supervisor/Trainer 1994 - 1997

. Trained employees throughout the country on all system enhancements and

supervised staff of eighteen

. Created and implemented a two week training program for all new hires

. Consulted in the design of our internal tracking system and resolved any

escalated issues for the department

. Managed the acquisitions and transitions of GE's purchase of Data

Preference and Electro Rent's purchase of GE

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