Andrea Natasha Baptiste

**** **** **** ****** + Brooklyn, NY 11234

Home: 347-***-**** Email:

acf7k0@r.postjobfree.com

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Objective Vibrant, hard-working and honest individual with excellent

writing, organizational and interpersonal skills seeking

position with growth potential in a company that would allow me

to utilize my experiences and service skills.

Education Jan 2004 - Present Brooklyn

College Brooklyn, NY

Bachelor of Science in Health/Bachelor of Arts in Psychology

(Graduation date: 2016)

SKILLS Microsoft word, power point, typing,

software SIEBLE, meridian, Picture-window

Professional March 3, 2010 - March 2014 King Teleservices

Brooklyn, NY

Experience Call Center Representative

? Answer high volume calls (national and international) for

New York City (311)

? Provide information about NYC non-emergency government

services and agencies

? Create service requests for complaints, suggestions and

comments

? Route callers and service requests to the appropriate

government services or agencies

May 21, 2008 - May 22, 2009 Whole Foods Market

Bowery, NY

Overnight team member

? Provide product information and assistance to all

customers

? Check supplements and body care deliveries

? Maintain and monitor items on department shelves and in

back stock

Dec 2008 - March 2009 Groundwork Inc.

Brooklyn, NY

After school Team Leader Assistant

Oct 12, 2007 - Jan 23, 2008 NY Methodist Hospital

Brooklyn, NY

Health Literacy Intern

? Empower patients with health literacy through presentations

(one-on-one and public)

? Triage patients at multi-specialty clinics

? Answer calls and manage appointment calendars

Nov 15, 1999 - June 9, 2003 HQ Global Workplaces

New York, NY

Administrative Assistant/ Client Services Specialist/

Receptionist

. Type, transcribe and proofread correspondence (tapes,

letters, memos, affidavits, invoices, resumes)

. Create presentations, brochures, flyers, labels, signs and

postcards.

. Install and maintain telephone lines and fax modems (Telecomm

Back-up)

. Assist General Manager with sale tours and leasing office

space.

. Operate Meridian Switchboard and maintain/update Picture

Window Software

. Reserve, monitor and bill conference room usage

. Greet and direct clients and visitors; recommend and schedule

building/area amenities (hotels, restaurants, taxi/limo)

. Photocopying, faxing and filing.

Jan 99 - Nov 99 Club Upper Level

Brooklyn, NY

Hostess/ Waitress/ Bartender

Nov 96 - Nov 99 Sizzler/ For

Goodness Steak Brooklyn, NY

Hostess/ Waitress/Assistant Bookkeeper/ Trainer

Sept 95 - Nov 96 Palm Court

New York, NY

Hostess/ Waitress/ Bartender

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