Charnice L. Alexander

****Allison, Unit A

313-***-****

Houston, TX, 77048

acf7jj@r.postjobfree.com

Specialized Training

MS Word, Excel, Power Point ? Database Management ? Leadership & Coaching

Strategies ? Workshop Presentation

Program Management

Program Administration

. Prepare reports and complete required documentation in accordance with

Matrix administration procedures

. Liaised with other teams, related agencies and individuals to

establish and maintain overall organizational effectiveness

. Demonstrate the ability to utilize the relevant functions of the

Department's IT system

. Identify and report on suggested improvements on work methods to

achieve team's purpose

. Produces logical, sequential reports that are accurate and concise

Program Leadership

. Creates program awareness in the Tri-county area through continuous

marketing and public relations efforts while generating the

appropriate number of program participants per year following best

practices.

. Establishes rapport and cultivates relationships with clients,

community partners, volunteers, local businesses, and the staff within

Matrix as well as the Born to Succeed Community

. Develops and implements strategies that work closely with formal and

informal social networks, supports community ownership of the program

. Ensures the implementation of an approved Transition to Success Model

to Born to Succeed clients and establish a high-touch case management

approach for client success

Program Marketing

. Actively markets the program to Matrix Human Services' primary service

areas with a targeted marketing process

. Promotes positive parent outcomes by continual nurturing of client

relationships, utilization of early childhood tools and coaching

client involvement to achieve success

. Coordinates activity with 150+ community partners that provide clients

access to a broad range of services and develop familiarity with

community resources

Program Operations

. Ensures the proper collection, analysis, and application of

operational data in order to best track, achieve and report on program

outputs, outcomes and other measures

. Applies program data to support program and process improvement while

also serving as the testing ground for new products, methodologies and

services

. Develops, customizes and maintains program resource and support

materials for quality implementation and execution of both general and

targeted marketing strategies

. Utilize systems reports to ensure premiere program status maintained

nationally

Employment History

Matrix Human Services/Born to Succeed Administrative

Assistant Detroit, MI 2012-2014

Matrix Human Services/ Youth Assistant Program Educational Assistant

2 years

Advance America Advance America

Inkster, MI 2 years

Target Corporation One Hour Photo

Specialist Livonia, MI 1 year

Education and affiliations

Bachelors of Science Human Services University of Phoenix Southfield,

MI 2/2015

A.S. General Studies Wayne County Community College Detroit, MI

Graduate

? Certificate Parent as Teachers Trained Detroit, MI April/2013

?Certificate Transition to Success Detroit, MI April/ 2013

? Created a curriculum for Readers as Leaders[pic][pic][pic]

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