LaKeisha Brisco

***** **** ****** **

Houston, TX 77015

acf7j5@r.postjobfree.com

713-***-****

Career Summary: I offer extreme professionalism and enhance the customer service experience of

every client that steps into my presence. I constantly receive recognition for modeling expertise in

leadership and customer service. Each day of my career I strive to be the best for the company I work for

as well as the customer I serve.

Work Experience: 09/2011 - current

Forever 21 Retail, Inc.

Assistant Store Manager (Promoted to this position within 2 years of hire date)

My achievements as an Assistant Store Manager are as follows:

* Execute Company and Store Manager’s business objectives

* Actively engage the Store Manager on efforts towards store profitability and team

performance and morale

* Work directly with Store Associates providing leadership and motivation

* Follow all expenditure and payroll limits and support sales goals

* Collaborate with other Assistant Managers to maximize employee performance,

*Support a store-wide fun, exciting and rewarding culture

* Communicate merchandise transfer opportunities to Store Manager

* Remain updated on Operations and Visual Memos, Ensure policies and procedures are

followed, Partner with Store Manager for all outstanding-unresolved store issues.

Head Cashier

My achievements in this position were as follows:

* support the company's vision through front line supervision of Cashiers and cash wrap

processes.

* Understand weekly, monthly and annual comp and target goals

*Drive to maximize both units per transaction (UPT) and average dollar sales (ADS)

*Ensure all payroll and scheduling plans are followed

*Ensure all cashiers are fully trained to use the POS for all situations

*Uphold money handling policies and standards

*Drive the highest level of customer service at the cash wrap

*Secure register funds and daily deposits, money handling protocols and shortage control

*Order cash wrap supplies, maintain a closed" authorized-only" area, support store openings,

closings and remodels as needed

*Possess good communication ability, interpersonal, written and verbal

*Demonstrate integrity, lead by example, plan and execute company objectives

*Coach, develop and motivate.

11 /2002 – 07/2008

Lindsey's Duplication Services

Executive Assistant to the CEO

Achievements in this position were as follows:

*Responsible for all incoming calls

*Route calls and set up long distant calls

*Handle all mail (Receive, distribute and send)

*Greet visitors/clients

*Schedule meetings and prepare meeting room for employees and quests

*Prepare and serve coffee at meetings/conferences

*Conduct presentations using MS PowerPoint

*Heavy filing and data entry (10-key)

*Daily use of copier, scanner and fax machines

*Invoice payments from Law Firms, Record Companies and Insurance Companies for the

purchase of patients' medical & billing records

*Utilized MS Excel to maintain a computerized log of all requests for patients' medical records

and bills

*Generate monthly reports of profits and expenses (MS Office)

*Order supplies as needed and maintain a neat and organized work environment.

08/1997 - 09/2002

North Forest Independent School District

Administrative Assistant to the Superintendent of Schools

Achievements in this position were as follows:

*Answer a multi-line PBX switchboard

*Route calls and place long distant conference calls

*Handle all mail (incoming & outgoing)

*Schedule meetings for Superintendent

*Compose and distribute memos

*Greet visitors and utilize MS Word to maintain visitation log

*Heavy data entry and filing,

*Daily use of fax, copier, Pitney Bowes mail machine & scanner

*Set up meeting room for board meetings and conferences

*Typing 50 wpm and Strong attention to detail.

Education: 08-1994 - 07/1997

Prairie View A&M University (Associates Degree)

Major: Business Administration

Minor: Education

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