TelePhone 416-***-****, E-mail acf7i1@r.postjobfree.com

*** ********* ***. *******, ** M5R 2Z6

Natalia Nowakowska

Date available: Immediately

Work permit granted

experience

**/**/****-present Acxiom Global Service Center, Warsaw

Client Delivery Analyst

Improving process efficiency with automation

Using Campaign Management Tools, Unix/Linux, File Transfer Protocols

Understanding Relational Database design, researching

Investigating and advising the Client (Dun & Bradstreet) on potential

processing efficiencies and effective data usage

Working with internal or external clients to understand the business needs

behind their requests

Checking data before signing off for handover to the Client

Identifying any data or processing issues based on analysis and

immediately providing the appropriate notification for resolution

Performing data downloads, analysis, checking and data fixing for incoming

data feeds

Working with the Client to arrange for the delivery of data feeds and

provide feedback on the data by means of data incidents

01/09/2012-31/10/2013 The Royal Bank of Scotland, Warsaw

Senior Management Information Analyst

Designing various MI reports on the performance of AML analysts in the

Anti-Money Laundering division, reporting KPIs, analysts' work according

to the SLAs and targets

Constant improvements and optimisation of the reporting process

Physical production of various monthly/daily/quarterly reports

Participating and leading projects regarding the creation of MI processes

for new businesses and improving the existing ones

Advising on the layout of the reports, the improvements to the process of

gathering the management information

Dealing with ad hoc requests from internal and external stakeholders using

Business Objects and OBIEE

Ability to work to tight deadlines and manage frequently changing

priorities

02/04/2012-31/08/2012 Citibank International PLC,

Warsaw

Senior Financial Operations Specialist

. Gathering the prices of the securities (Bloomberg) and reconciliation

of the information with the Depository Bank

. Monitoring the Corporate Actions on the securities

. Monitoring the investment fund's limits

. Accounting of the funds' transactions

. Reconciliation

. Tight cooperation with other teams involved in the process of Net

Asset Value.

. Knowledge of Multifonds, Multifonds Front End, Bloomberg.

22/11/2010-30/03/2012 Thomson Reuters,

Gdynia

Data analyst

. Gathering financial data from major banks, brokers;

. Creating reports,

. Customer service, replying to customer's queries, helping the clients

solve their problems

. Software used: Oracle based application- Siebel- for customer service,

to log in all the the queries and the activities which

are done to resolve the queries; 3000xtra, Eikon- to view, gain and

analyse the financial data; Microsoft Office (Excel in particular)- to

create the reports, edit the data and gain the necessary information.

CERTIFICATES, IT SKILLS

PRINCE2 certificate in Project Management,

ORACLE DATABASE CERTIFIED SQL EXPERT certificate;

* Advanced knowledge of MS Excel: managing large data sets and data

mining, VBA.

* Good working knowledge of Access, PowerPoint and Word.

* Good working knowledge of Business Objects, OBIEE, Multifonds,

Multifonds Front End, Bloomberg, Reuters 3000xtra, Eikon, Siebel.

* Basic knowledge of SAS, SPSS Statistics

EDUCATION

01/10/2011-23/06/2012 Warsaw University of Life Sciences, Warsaw,

Poland

Postgraduate studies of information systems and data analysis.

01/10/2008- 30/06/2010, University of Gdansk, Gdansk, Poland

M.A. in English Studies, major: linguistics.

01/10/2007-30/06/2010, University of Economy, Bydgoszcz, Poland

B.A. in Economics, major: transportation and logistics.

01/10/2005- 03/07/2008, Kazimierz Wielki University, Bydgoszcz, Poland

B.A. in English Studies, major: translation

ADDITIONAL SKILLS AND ABILITIES

. Strong analytical skills with attention to details.

. Focused on timely and accurate delivery of business information.

. Proven ability to work under time pressure.

. Excellent communication and teamwork skills.

Honors & Awards

. "Instant Recognition Award for very quick and effective pick-up of

Luxembourg TC tasks-high -quality performance and extraordinary

engagement as well as exceptional attitude towards process, team spirit

and atmosphere"

. Impact Award from Acxiom Global Service Center

. Since 2006 scholarship at Kazimierz Wielki University.

interests

Project management, finance, technology, business English, taking part in

charity events, psychology, language learning, squash, swimming, diving,

music.

References

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