**** ****** *** ****

Orlando, FL *****

acf7g1@r.postjobfree.com

m

407-***-****

Nikia J. Charles

Objective: To excel in a business environment where I would be allowed to extend

my, Computer, Management/Business, and Customer Service skills to help

promote organizational growth.

Summary of Qualifications:

• More than 8 years combined experience of Customer Service

• One year Medical billing & coding experience

• Strong ability to interact and communicate with people over the

telephone, often in stressful situations.

• Profound ability to make administrative/procedural decisions and

judgments.

• Strong ability to create, compose, and edit written materials.

• Considerable data entry and word processing skills.

• Excellent records maintenance skills.

• Remarkable experience with Microsoft Office, Word, Excel, as well as

PowerPoint.

• Excellent Customer Service skills.

• Profound ability to respond to requests and inquiries from the general

public.

• Thorough knowledge of supplies, equipment, and services ordering

and inventory control.

• Strong ability to lead and train staff and students (interns, work base

training).

• Excellent organizational skills.

• Excellent ability to record and transcribe meeting minutes.

• In-depth ability to analyze and solve problems.

• Great ability to maintain confidentiality of work records.

• Immense ability to multi-task and establish priorities.

• Great ability to exhibit initiative, responsibility, flexibility, and

leadership.

Professional Experience:

Fairways Country Club 2012-Current

Community Assistant Manager/Bookkeeper

• Close out Month end financials

• Maintain yearly budgets

• Build PO’s

• Maintain CapX projects

• Clear conditions for potential lease holders

• Receive and receipt payments

• Balance daily batches and reports, deposit receipts

• Prepare and complete service work orders

• Maintain delinquent accounts

• Resolve customer issues

• Maintain/Investigate incorrect billings on customer accounts

• Review accounts not billed

• Send out rent increase notices

• Generate and distribute State Law 7-day and eviction notices

• Work with collection agencies to recover delinquent payments

• Maintain Resident files

• Perform a variety of general clerical duties, including telephone

reception, mail distribution, ordering of supplies, and other routine

functions.

City of Denmark, Denmark SC 2006-2009

Utility Billing Clerk

• Receive and receipt payments

• Balance daily batches and reports, deposit receipts

• Prepare and complete service work orders

• Maintain delinquent accounts

• Maintain Business licenses

• Resolve customer issues

• Enter meter readings for monthly billing

• Maintain/Investigate incorrect billings on customer accounts

• Review accounts not billed

• Run End of Month and End of Year Closeout reports

• Participate in Setoff Debt program

• Perform a variety of general clerical duties, including telephone

reception, mail distribution, ordering of supplies, and other routine

functions.

• Petty cash disbursements and reconciliation

• Assist City Administrator when needed (proofing, community

events, Council Meetings, etc.)

Radisson Suites Hotel 2004-2006

Guest Service Rep.

• Check guest in and out of Hotel

• Receive and receipt payments

• Prepare and complete service work orders

• Resolve guest issues

• Perform a variety of clerical duties, including telephone reception,

mail distribution, and other routine functions.

• Balance daily batches and reports, deposit receipts.

Red Roof Inn, West Palm Bch FL 1998-2003

Guest Service Rep. /Night Auditor

• Check guest in and out of Hotel

• Receive and receipt payments

• Prepare and complete service work orders

• Resolve guest issues

• Perform a variety of clerical duties, including telephone reception,

mail distribution, set schedules, and other routine functions.

• Balance daily batches and reports, deposit receipts.

Education: Everest University, Orlando FL

2010-Current

Denmark Technical College, Denmark SC

2007-2008

William T. Dwyer High School, Palm Bch Gardens FL

Diploma

Trainings:

AAPC

• CPC Certification

Municipal Association

• Customer Service

• Set off Debt

• SCUBA (S. C. Utility Billing Association)

Contact this candidate