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Customer Service Representative

Location:
Whittier, CA
Salary:
$18 - $20
Posted:
October 01, 2014

Contact this candidate

Resume:

MARIA A. GUTIERREZ

**** ******* ***, ***** ** Springs CA 90670

CELL# 626-***-****

EMAIL: acf79g@r.postjobfree.com

OBJECTIVE:

Seeking a long term position with a company that offers room for

advancement and financial growth based on job performance.

SUMMARY OF QUALIFICATIONS:

Fluent in Spanish with 20 plus years of professional work experience as a

manager assistant, customer service representative and transaction

coordinator. Client relations, calendar scheduling, staff meetings and

special events. Customer data base maintenance, research and problem

solving. HR Assistant, Medical Front and Back Office experience.

Volunteered for 4 years as Team Administrator for Chivas USA Football Club,

Chelsea Football Club and Cosmos Football Club. Organized team and parent

meetings, assisted with travel arrangements. Notified all members of any

changes with training schedules and completed all administrative paperwork

required for tournament participation. Traveled with team to ensure the

safety and good behavior of all players, maintain contact with parents and

organized daily meals as requested by coaching staff.

COMPUTER SKILLS:

Proficient in Microsoft Office, Excel and Power Point, 10-key, Data entry,

Broker Brain, Act, Allscripts

EXPERIENCE:

ASSISTED HEALTHCARE SERVICES

WEST COVINA

May 11 - March 14

Staffing Coordinator / HR Assistant

WEST

COVINA, CA

. Work with over 200 nurses.

. Create work schedule according to patient's needs.

. Replacement coverage for employee call outs

. Tracking of hours used and available hours for continued

staffing.

. Contact third parties to verify insurance coverage for current and

new patients, medical eligibility verification (TAR )

. Group training and orientation sessions bi-monthly to new

employees, created new hire packets, vacation requests

. Follow up with employees regarding updated documentation that was

needed for continued employment.

. Complete payroll on a weekly basis to pay out nurses and for

billing purposes.

. Created new employee packets

. Contact Career Schools for nurse availability to cover current

open positions

. Contact referral sources for potential new cases (such as

hospitals and regional centers)

RE MAX MASTERS COVINA, Ca

SEPT 08 - May 11

Office Assistant

Real Estate Office - REO Agent

0. Provided excellent customer service in an effort to expand our

inventory and obtain a successful closing.

1. Established a relationship with third party vendors in an effort to

meet closing deadlines.

2. Reviewed and Submitted purchase offers according to bender guidelines

in a timely manner.

3. Reviewed appraisals, title reports, escrow instructions, savings,credit and income documentation

4. Schedule appointments to complete vendor required inspections, such

as termite inspections and appraisals.

5. Inform all interested parties of Relocation Assistance Program and

/or other options.

6. Coordinate/Schedule vacates appointments/inspections.

7. Create Purchase Addendums / Disclosures

IRWIN MORTGAGE / PINNACLE fINANCIAL WALNUT,

ca

nOV 98 - JUNE 2006

Branch Mgr. Assistant

Mortgage Lending

8. Managed daily schedule for office manager, appointments, trips,

staff meetings, clients and company events.

9. Customer Relations, research, problem solving, complaints

. Assisted Manager with his personal pipeline from the initial stage

of pre-qualification to final closing of the transaction.

. Reviewed appraisals, title reports, escrow instructions, savings,credit and income documentation

10. Made contact with client to obtain documentation for pre-

qualification and maintained communication until closing.

11. Maintained the customer database up to date in an effort to

distribute promotional mailers and reminders.

Pacific old kent

oct 97 - nov 98 anaheim, CA

UNDERWRITER ASSISTANT

Mortgage Lending

. Customer Relations, research, problem solving, complaints

. Assisted the Underwriter in reviewing new files received for

approval.

. Reviewed appraisals, title reports, escrow instructions, savings,credit and income documentation

. Communicated with third parties involved in each transaction.

EDUCATION:

ARROYO HIGH SCHOOL EL MONTE, CA

1981-1983

General Education classes completed. - DIPLOMA

NORTH WEST COLLEGE WEST COVINA,

CA

Medical Assistant - Certified 1983

Nurse Assistant - Certified 1982



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