L I L L IAN RODR IGUEZ
Maitland, FL 32751
Cell Phone 407- 580-3951
acf78q@r.postjobfree.com
I NSURANCE PROFESSIONAL
P ROF I LE
Hardworking achiever with 20 years of progressive accomplishments in
customer service, sales and marketing.
Dedicated to excellence in service and relationships. Dependable team
p layer with strong communication skills with diverse groups. Analytical
t hinking skills to make timely appropriate decisions. Have conflict
resolution skills and the ability to work in a fast pace environment. Strong
problem solving and experience with conflict resolution
Thorough research and strong decision making skills necessary and building
relationships.
Flexible, always willing to help out wherever needed. Highly energetic
p romoter, open minded and goal-oriented. B ilingual//Spanish Fluently
A REAS OF EXPERT ISE
Sales & Marketing Customer Service C lient Relation M ulti-Task
Contract Negotiations P roblem Solving B illing/Collection T ravel
Agent
Call Center M anagement Decisions Computer Skills Insurance
P &C
I NSURANCE EXPER I E NCE : P ersonal L ine
I nsurance L icense 2044/440
& H ealth I nsurance 240
Sales, Binding and Servicing Auto, Home, Ocean Marine and Umbrella Policies.
P rocessing new and renewal business. Quoting for new business and rewri tes,
reviewing losses, running the mvr clue and reports for new business and declining,
p rocessing endorsements, cancellations, retention, accounting, billing, follow up
w ith clients, update clients information and mortgagee clause.
K nowledge of mitagation inspections requirements and National Flood Insurance.
Can demonstrate strong navigational skills in using multiple company systems
Experienced with companies: Citizens, Progressive, Travelers, Metlife, ASI, Flood,
I nfinity, Safeco and other major companies. I have worked, communicated directly
w ith insurance companies.
E MPLOYMENT
AAA I nsurance Bureau I nc . : P roperty & Casualty Insurance Customer
Service Current
Job description: Customer Service, Servicing policy
Processing endorsements for auto, home, umbrella and f lood policies. Assisting
customers, banks, insurance companies with policies. Assisting customers with
t heir policies, going over their coverages, payments, cancellations, renewals, and
advising customers as well as mortgage companies what insurance companies are
requiring to maintain policy from cancelling. Going over mitigation requirements.
M aking outbound calls to, emailing and faxing insured, insurance companies and
mortgage companies . Keeping good contact and relationship with insured and
i nsurance companies.
K nowledge of insurance companies underwri ting guidelines.
A mica M u tual I nsurance Company : Associate Account Representative
P &C U nderwri ter/Sales/Customer Service 01/09 - 10/11
Job description:
Customer Underwri ting Assistance/Sales
O ffering and quoting new and renewal business in the State of Florida. This
position allowed me to process all endorsements: Mortgagee Clause, endorsements
adding or deleting Arts&fines, jewelry, scheduling. To make decision to accept or
decline insurance policy. I ran mvr clue to see all records on customers to review and
decide to accept or decline. Worked directly with mortgagee banks, f lood. Provided
A mica’s underwri ting guidelines.
Seibels, B ruce & Co. (Fi rst Home I ns) C ustomer Service
07/07 - 09/08
Job description:
Customer Service/Mortgagee Clause
Received call from Banks to review mortgagee, payments, processed and updated
mortgage clause and as well going over the policy. Assisted insured with their policy,
b illing, payments.
Processing all endorsements.
CF I nsurance Service P roperty & Casualty Personal L ine Insurance
08/05 - 04/06
Job description:
Receptionist, Customer Service, Sales
Welcomed customers as walk in’s. Assisted customers with payments, cancellations,
endorsement, processing changes as customer’s request. Quoting and requoting
w ith different companies.
Mortgage Clause and processed all endorsement with insurance companies
websites.
E D UCAT ION
Louis D Brandies H igh Schools New York City
H udson Community College, Jersey City, New Jersey
Central Florida Academy of Travel Central Florida Insurance School
H ill Tucker Insurance School
L icensed Health Insurance 240
Keywords: C ustomer Service, Building Relationships, Sales, Close a Sale, Insurance,
T ravel Agent, Hotel, Vacation. Retail, Client Relation, Bilingual, Computer
L i terate, M ul ti task, Technical Support, Billing, Personal & Casualty Insurance,
U nderwri ting Assistance.