DOLORES R. LANE, MBA

**** ***** **** **** ** Apt 2425A Marietta, GA 30067 678-***-****

acf78a@r.postjobfree.com

AREAS OF STRENGTH

• • SAP & Macola

Microsoft Office

• •

Accounts Payable Processes & Management Records Organization & Management

• •

Accounts Receivable Processes Journal Entries & General Ledger

• •

Corporate Accounting & Bookkeeping Invoices/Expense Reports/Payment Transactions

• •

GAAP Standards Spreadsheets & Accounting Reports

• •

Vendor Negotiations & Management Bilingual (English/Spanish)

• •

Team leadership & Problem Solving skills Excellent Organizational & Communication skills

EDUCATION

University of Phoenix

Masters: Business Administration (Accounting concentration)

Bachelors of Science: Criminal Justice Administration

EMPLOYMENT

Foot Solutions is a leading international retailer specializing in personalized assessments, stylish high

performance footwear, custom-fitted, custom-crafted arch supports and accessories designed to help individuals

live pain free comfortably. With more than 150 stores in 14 countries, Foot Solutions is the world's largest health

and wellness franchise organization focused on foot health and other physical conditions that can impair

mobility.

Senior Accounting Specialist (A/P and A/R) 2003-2014

• Processed accounts payable, accounts receivable, purchase order, financial statements and other financial

transactions via SAP Business One

• Entered invoices matching, batching, coding and weekly check run.

• Processed and administered weekly bank deposits.

• Administered weekly payable reports to CFO for review and approval.

• Assisted in month-end closing and annual audit inquiries and reporting.

• Organized and maintained franchisee and vendor files.

• Analyzed and monitored on-time payments of vendor invoices to ensure that invoices are accurately

processed and approved in a timely manner.

• Supported and maintained relationships with franchisees.

• Maintain accurate records for franchise accounts receivable through billing, accruals, adjustments, and

review.

• Generated and researched aging reports for the franchise AR offset communicating unresolved balances >90

days to appropriate management level.

• Maintained corporate and franchisee credit card accounts and credit card reconciliation.

• Approved, reviewed, and provided expense report guidelines to employees.

• Developed processes and procedures to work more efficiently.

• Ensured payments were processed/paid in a timely manner.

• Collected, booked, and processed royalty payments as well as time sensitive and confidential information.

• Performed other miscellaneous duties including administrative and clerical functions.

Home Depot Corporate Office 2008

Bilingual/HR Services Contact Center Associate

• Responsible for responding to employee questions and inquiries about employee benefit programs and

human resources policies.

• Provided assistance with disability, health, and life benefits, paid time off, and retirement plans.

• Prepared appropriate documentation and processed necessary paperwork.

Telstar International/NOW Communications 1999 – 2003

Bilingual Customer Service Supervisor

• Supervised and trained 7 staff members and managed office procedures.

• Hired new employees, approved time cards and processed performance reviews.

• Assisted employees with interviewing applicants for telephone services, completing

applications for services specified, determining charges and collecting payment.

• Developed standard operating policies and procedures for training.

• Created and maintained training book.

• Developed and provided scripts to read from during phone calls.

• Monitored service calls to observe employee’s demeanor, technical accuracy and

conformity to company policies.

• Communicated with customers via phone.

• Resolved complaints and order issues.

• Trained agents on how to adequately address problem over the phone.

• Worked with management on customer service initiatives.

Contact this candidate