Network Eng. Skills
Environments:
XP, Windows 7 & 8, 2008R2
Client Access Server,
Implementation VMware and
Hypervisor
Linux, SSH Powershell
Networking Protocols:
Telnet, TCP/IP, DHCP, HTTPs,
SMTP, LDAP, Active Directory
Bulk Toolset AD FS, AD RMS.
AD Client Access, PKE, IDS/IPS,
ARP, DNS
Subnettingt procedures
Fortinet 310g and 500 series
gateway protection devices
Windows 7 & 8 deployment,
migration and upgrading
Applications :
MS Exchange, MS Office Suite:
Access, Excel, MS Project,
Outlook MYSQL, VB Script,
Visio, Word
Help Desk : BCE Remedy,
HelpVision
Certified Comptia A+
MCSA MCIT (in progress)
Enhanced Security Clearance
François intérmédiare
Available for Weekend and
Evening Shifts
Bob deGruchy
613-***-**** ● acf77k@r.postjobfree.com
Network Help Desk Analyst, Client Services Specialist
Highly motivated network technical support specialist offering client support services
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and system troubleshooting.
Set the tone for positive customer experience through accurate needs assessment
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and timely problem resolution.
Experience in configuring, monitoring, upgrading and maintaining systems hardware,
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software and related infrastructure.
Strong analytical skills and experience working with technical teams to resolve
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complex desktop and system-level issues.
Analyzed and produced call-event documentation for applied system changes,
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migration and updates.
Education
Diploma, Network Engineering Support Aug.2012 - June 2013
Willis College of Health Business and Technology, Ottawa, Ontario
• Course Highlights: A+ hardware and operating systems, server configuration,
PowerShell scripting, TCP/IP network infrastructure, Windows 7 upgrading and
migration. Help Desk Analyst, CCNA
Diploma, Business Applications, Oct. 2005 - May 2006
CDI College of Health Care, Business and technology
• Course highlights: MS Access, Excel, Simply Accounting, Outlook, MS Project,
PowerPoint, Word for Windows. Customer support seminars.
Diploma, Technical Support Specialist Oct.1999 - April 2000
LearnQuest College, Ottawa Ontario
• Course highlights: Help Desk Analyst training: Desktop, laptop and printer
maintenance, cables, operating systems, internet connectivity, modems, peripheral
configuration, client services, documentation.
Work Experience
Technical Support Specialist, April 2014 to Present
Newfound Recruiting (contract, on-call assignments)
Metafore Technologies
• Deployment and installation of retail computer workstations, internet connection
testing, IP addressing, documentation, break/fix maintenance tasks for LAN
networks, Ethernet, component inventory.
Landscaping Technician May to November
2008-2010
Terrebonne Landscaping : seasonal labour
Administrative Clerk - Contract assignments October
2004 – August 2011
Archives Canada, Justice Canada, DND, HRDC, CMHC, DFO, Statistics Canada, Ottawa, ON
• Indexed and filed personnel records relative to pension records.
• Updated business records with reference to the Canada Statistics Act.
(Canadian National Inventory of Business Statistics).
• Edited personnel records files pertaining to payroll, course attendance, etc.
• Prepared and delivered special-event presentations (i.e., information seminars).
Geography Officer, Network Support Advisor July
2003- April 2004
Elections Canada, Ottawa, ON
• Compiled and edited electoral district maps.
• Utilized Arc Info ? Arc map tools software to edit localized voting boundaries &,
street networks.
• Created electronic file hierarchies systems for street network metadata.
• Assisted Returning officers with map editing and compilation tasks.
• Verified map data accuracy and consulted with mobile poll officers for voting data.
• Maintained National Geographic Database.
Technical Support Specialist, Help Desk Agent March 2000-
June 2003
Compaq Canada (Hewlett-Packard) Ottawa, ON
• Performed technical support for personal computer users.
• Resolved technical issues and provided instructional information to international
clientele.
• Updated Warranties and arranged for shipment of replacement parts.
• Installed, Configured and tested hdds, peripherals (printers, cameras, scanners).
• Produced accurate call-event records for intranet solutions libraries.
• Awarded many citations for quality of technical call support.
Volunteer and Community Worker – various organizations
1999- 2005
• Member, Board of Governors, Pinecrest Queensway HCC.
• Previous volunteer assignments with the Bytown Museum, Ottawa Little Theatre.
• Canadian Cancer Society, various arts and music festivals in Ottawa.