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Customer Service Manager

Location:
United States
Posted:
October 01, 2014

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Resume:

BROCK WALTHER

*** * ********* **, ********, M I *9058 C: 269-***-**** acf75z@r.postjobfree.com

EXECUTIVE PROFILE

Ambitious Operations, Program, Logistics Manager with a proven track record of building high

performance teams by hiring, developing and motivating skilled professionals. A proven leader

offering outstanding solutions for cost effective, high efficiency operations. Fluid in the skills of

presentation, communication and cross cultural team management skills. High energy, results

oriented manager that will lead by example.

SKILL HIGHLIGHTS

Operations Management Proposal Development

Distribution Management Contract Negotiations

Logistics Management Multi Site Management

Project Management Team Building

Strategic Planning ISO, SQF, DOT, OSHA

Process Redesign High Volume Distribution

CORE ACCOMPLISHMENTS

Operations Management:

Supplier of the Year Dow Corning 2005 & 2007

Supplier of the Year Lexamar Corporation 2005 & 2008

Supplier of the Year Kroger Corporation 2011

Logistics Management:

99.9 Accurate Delivery

99.8 On time Delivery

100% MABD Compliance ( Walmart, Sams, Target, Kroger )

0 Service Failures

Project Management:

2 Successful SAP Implementations

Kronos Clock Systems

Workforce Optimization

PROFESSIONAL EXPERIENCE

Director of Program Operations

06/2013

Manpower Group Milwaukee, W I

As a Program Director for Manpower I am accountable for managing

operational excellence across the $40MM book of accounts that I manage. In

my role I have tactical and strategic relationships and processes. I work with

my own team to staff 800+ weekly associates across 14 different plant with

24/7 operation. I work within the Amway executive teams relationally to learn

how best to partner and collaborate to continue to provide deliverable results

and solutions to Amway while also creating a margin of profit for my brand as

well.Responsible for the management of a team of key account delivery staff

while maintaining an influential span of control over all resources that service

the account.

Logistics and Warehousing Manager

03/2009 to 05/2013

Perrigo Allegan, M I

Management of the daily direction of all operational employees and managers

at all 3rd party provider sites at multiple distribution centers in West Michigan

covering 24/7 operational hours. This would include Warehousing, Distribution

Centers and Logistics providers. Led all compliance related initiatives in

regards to Quality, Audits, NSF and Pharmaceutical grade warehousing. Led a

cost effective, efficient operation that had zero service failures, errors in

shipment or missed delivery windows for Wal Mart, Sam's Club, Target, Kroger

and many other household names.

Operations Manager

04/2004 to 03/2009

Univar Grand Rapids, M I

Directly responsible for all operations inclusive of managing union Plant and

Delivery associates, Customer Service, Laboratory employees and Inventory

Control associates. Responsibilities included: daily direction of all production

and logistics planning, Inventory control and reconciliation, budget execution

and adherence, working directly with customer service to provide outstanding

levels of customer service. Held staff to high quality standards as a majority of

our customer base was Tier 1 Automotive and our largest account was Silicone

based manufacturing

Owner of the Quality Process and the Safety committee at an ISO 9000

facility.

Chairmen of the Safety Committee

Thorough knowledge of Hazardous material storage and delivery

procedures and regulations including but not limited to: DOT, OSHA, EPA,

DEQ, DNR, Hazardous materials handling and transportation compliance,

GMP, and ISO

By collaborating with sales staff and establishing hourly production

standards, order verification procedures and implementing practices to

increase order fulfillment efficiencies and accuracy. Our branch was

awarded the Supplier of the Year from Dow Corning, Midland MI in 2005

and 2007 and also Supplier of the Year from Lexamar Corp, Boyne City MI

in 2005 and 2008..

Distribution Manager

02/2000 to 04/2004

Etna Supply Company Grand Rapids, M I

Day to day management of a team of 40 + hourly team members and a salaried

supervisor that were responsible for the selection, packaging and distribution

of all forms of commercial, residential and retail plumbing fixtures, supplies and

goods . Also managed Job trailers, LTL and TL 3rd party freight, UPS / Fed Ex

shipments and also that of our own fleet of drivers and assets for delivery to

end customer.

Routed and dispatched a full fleet of drivers to assure timely accurate

deliveries were achieved on a daily basis with a strong emphasis on

customer satisfaction

Oversight of Local and Intra State deliveries, responsible for driver's hours

off, logs, auditing, truck maintenance records and PM records.

Completed all performance appraisals for hourly employees on a yearly

basis for wage increase, also performed quarterly reviews for salaried

supervisors in addition to yearly performance reviews

Designed matrix and coordinated transportation schedule for inter

company transfers between our DC and satellite branches

Direct supervision of all order processing and selection staff in multiple

areas of the warehouse and yard, and direct responsibility and oversight

of supervisor in the ductile iron pipe yard.

Shipping Team Member

10/1992 to 10/1999

Sysco Foods Grand Rapids, M I

In 7 years with Sysco I was assigned and promoted through all order fulfillment

functions from loading trucks to order selection & warehouse replenishment. I

selected dry goods, produce & freezer goods, drove forklift in replenishment and

selected chemicals and hi rise goods ( glassware and bar supplies )

EDUCATION

Graduate Certificate: Logistics Management

Central Michigan University Mt Pleasant, M I



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