Sean Burke

** ********* *****

647-***-**** Brooklin, Ontario, Canada L1M2K6

acf75u@r.postjobfree.com

Objective Information Technology professional with 20 years of

experience. MCSE, PMP, A+ and Programmer analyst

designation.

Summary Fluent in French and English.

. Strategic Business Planning Financial Management

. Project Supervision Interdepartmental Coordination

. Client Relations Resource Management

Professional Experience

2011 to June Manager Project Implementations - Complete Innovations

2104 .Coordination of GPS hardware and software installation

for large scale clients within TELUS and AT&T

. Strict supervision of multiple project budgets and

resources.

. Liaison and organization with upper management

providing detailed project and budget updates.

. Detailed project planning and disaster recovery

plans.

. Overall day to day planning and execution of

deliverables.

. Manage three direct reports.

. Management of 40+ projects simultaneously.

. Utilizing CRM for all tracking and delivery of

product from initial sales, delivery and

implementation. Also using CRM for budgetary, financial

reporting, tracking of inventory and invoicing of

external clientele.

2008-2011 Project Manager - Cetaris Inc

.Planning and execution of team for major software

upgrades and installs of fleet maintenance software at

client sites.

. Strict supervision of multiple project budgets and

resources.

. Liaison and organization with upper management

providing detailed project and budget updates.

. Detailed project planning and disaster recovery

plans.

. Internal management of all I.T infrastructures.

Weekly meetings with developers and Q.A on status of

new builds.

. Overall day to day planning and execution of

deliverables. Major clients include Wal-Mart,

Purolator, Canpar, First Group of America and USXpress.

. Utilization of CRM and SharePoint for seamless end to

end coverage of product sales, delivery and

implementation of external clientele.

2007 to 2008 Technical Implementation Manager -Sun Media Corp

.Brought on as a consultant for implementation project.

This project was to last three years and was meant to

standardize close to 300 daily newspapers on the

PBS/DTI publishing system software. This project has

been canceled.

. Post implementation meetings, reviews and

walkthroughs with clients to assess business needs for

successful standardization and implementation to new

publishing platform.

. The creation of business flow charts to map out

process and work flow within individual business

entities.

. Table remapping of existing SQL data bases.

. XML programming for output to web

. XML programming for creation of new standardized

invoicing

. Created XML flow process for new local business

directories.

. Phone and remote technical software support of

existing PBS clients using remote desktop and Citrix.

. Use of internal how grown system to track projects,

budgets and delivery of software and hardware.

2003-2007 IT Manager Vincor

.Scheduling and supervision of 4 helpdesk agents

. Mentoring

. Maintaining 750k budget

. Creation and maintenance of service reports for V.P

of I.T

. Create and maintain service level agreements with

clients and vendors.

. Generate P.Os and requisitions through J.D Edwards.

. Analyze information technology systems to identify

threats,

. Vulnerabilities, countermeasures and residual risk.

. Plan, coordinate and implement projects, such as

server

. Upgrades, messaging systems and offsite

presentations.

. Determine hardware and software needs.

. Support of 150 users (desktop and laptops).

. Maintain software licenses.

. Support of PDC and BDC.

. Network monitoring.

. TCP/IP.

. Exchange support.

. Maintenance of backup system.

. Maintenance of file servers.

. ESAFE administration.

. Norton antivirus administration.

. Support of Norstar phone system.

. Support of Blackberry and Treo cell phones.

. Remote access (VPN and dialup)

. Within these ongoing updates it is imperative to walk

the clients through the changes and train them

accordingly. In most cases this was done in a classroom

environment but as it takes time to learn new ways

there is significant desk side and phone training.

Implementation and training is an ongoing project that

keeps evolving due to Vincor's aggressive business

acquisitions.

2003 to 2003 Technical Analyst - Ford of Canada

.Provided Wan administration for 500 dealers

. Administration of VPN throughout the GTA

. Deployment of Windows 2000 servers.

. Responsible for management of Omega database.

. Development of XP images.

. Solved technical problems with the Internet, hubs,

servers, and other

. Network equipment.

2001 to 2002 Helpdesk Supervisor - Ontario Store Fixtures

.Daily supervision of helpdesk and networking

departments

. Creation and maintenance of Service level agreements

. Procedure documentation

. Provided network, exchange and J.D Edwards

administration

. Responsible for Windows NT, 2000, XP and ME Support

. Vlan administration

. TCP/IP

1999 to 2001 Technical Resource - Applied Computer Technology.

Bermuda

.Documentation

. Project management

. Imaging

. Network Routing

. TCP/IP

. Remedy administration

. Network and Exchange administration

1995 to 1999 Helpdesk Supervisor - General Electric\Nortel,

Brampton, Ontario

.Supervisor of 40 call center agents

. Training of call center agents

. Maintaining SLA's

. Reviewed procedures and offered technical solutions

to improve productivity.

. Provided systems analysis and technical support.

. Managed and approved delivery commitments, including

costs, schedule, and approach.

Education

Institute of Career Development

College certificate: Programmer analyst

College electronic de Quebec

Systems Technology

Champlain- St Lawrence College

College certificate: Business management

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