Customer Service Representative
Resume:
Elizabeth Walsh (Tish)
Fairfield, CT 06825
acf753@r.postjobfree.com
OBJECTIVE:
Obtain an administrative position with focus on Client Relations/Customer
Service to help an organization increase their revenue and grow their
client base.
WORK EXPERIENCE:
Smith Hanley Associates, LLC - Southport, CT 2001 -
Present
Receptionist / Sales Asst.
Work for a high-end recruiting firm (specializing in placing senior
candidates in Finance, Pharmaceutical, Marketing, IT and other positions).
Deal with and direct clients and candidates' telephone calls and welcome
and address the needs of visitors to the office. Effectively deal with
clients, candidates and firm employees at all levels. Also assist with
various administrative projects
Southport Search International (part of Smith Hanley Associates) A highly
specialized executive retained search/recruiting firm for senior
executives. Their niche is helping clients find talent for Senior and
Executive roles in the areas of Consulting and Advanced Analytics. My role
was to assist the Managing Director in:
. Making the introductory calls, engaging, and contacting senior and c-
level candidates, managing interview schedules.
. Support candidate information management initially in LinkedIn with
new candidates and keeping track of and locating new candidates,
making update calls and contacts with email and LinkedIn.
Documenting call notes, resumes and other relevant information in our
proprietary database
Recruiter support
. Database management
. Manage job boards
. Contract management
. Special projects
. Track all sales metrics
EMAC - Westport, CT 2000
- 2001
Receptionist
. Helped marketing department with special projects/Mass Mailings
. Maintained conference room schedules
. Responsible for switchboard coverage and executive phones as needed
Elizabeth Walsh (Tish)
Page 2 of 2
189 Brentwood Avenue
Fairfield, CT 06825
acf753@r.postjobfree.com
Jackson, Lewis, Schnitzler & Krupman - Stamford, CT
1994 - 2000
Work for a high-end law firm. Deal with and direct clients telephone calls
and welcome and address the needs of visitors to the office. Effectively
deal with clients and firm employees at all levels. Also assist with
various administrative projects
. Entered attorney diary time into database ( Diary Time Entry)
. Maintained conference and seminar attendee database
. Facilitated conference and seminar attendee
. FedEx account management
. Prepared and compiled direct mass mailings
. Responsible for switchboard coverage and general admin duties
Volvo of Westport - Westport, CT
1992 - 1994
Receptionist, Customer Service Representative
. Provided phone coverage for sales and service departments
. Responsible for processing service department customer paperwork
. Account manager for all job files in the customer service department
EDUCATION
. Roger Ludlowe High School, CT
COMPUTER SKILLS
. Microsoft Word, Microsoft Outlook, Excel, WinSearch Database,
PeopleSoft Database
VOLUNTEER WORK
. Walk for Diabetes, American Cancer Society, Local Church
References furnished upon request
Contact this candidate