ANDREA CRUZ

***** *** *** ******, *****, FL *****

Home: 813-***-**** Cell: 813-***-****

acf74g@r.postjobfree.com

SUMMARY

I am seeking a position where I am able to utilize over 15 years of management

experience in Claims Customer Service and Procurement. I am committed to

providing effective leadership and excellent customer service that will make me an

asset to your organization.

HIGHLIGHTS Records Management for Claims

Bilingual Professional (verbal & written)

Dept

15 years managing purchasing sourcing

Claims R epresentative in Job Fairs

7 years of Claims and Catastrophe

Proficien t in Microsof t Office

experience Received Rock Award f or

Claims Award Committee

Excellent Management of P rojects

EXPERIENCE

CITZENS PROPERTY INSURANCE

TAMPA, FL

Bilingual Claims Assistance 01/2007 to 05/2014

• Team Lead

• Back up Supervisor

• Lead Trainer CAT

• Train new hires Spanish / English

• ISO Reports

Team lead on ISO & Acuity projects, were overall goals were intended to improve process.

Act as back up Supervisor for Bilingual customers, helping improve overall customer experience.

Take new claim through different systems.

Manage multi-lined phones.

Answer phone calls in claims department included but not limited to file request.

Process Neutral Evaluations through the Department of Financial Services

Process insured files and schedule appointments for adjusters.

Process payment for vendors invoices

Ability to assist Spanish speaking callers inquires and concerns department staff

TII INDUSTRIES INC.

Toa Alta

Puerto Rico

Manager Purchasing & Sourcing 03/1981 to 03/2006

Supervisor Responsibilities

•

• Responsible (6) buyers accountable for authorizing purchase orders up to $800,000 per year

• Negotiated annual contracts of supplier with an annual budget of over $100,000

• Responsible for hiring, firing and developing staff. Had a staff of 6 employees

• Managed multiple plants located in Puerto Rico, Dominican Republic & Haiti

EDUCATION

BBA : BUSINESS ADMINISTRATION

A merica n U niversity, Bayamon, Puert o Rico

ACCOMPLISHMENTS

Excellent Customer Oriented

Spanish/English P roficient

Support adjuster open

files, F NO L c ontac t

l etter

ISO report drop in the files

Process invoices for vendors and third parties

Lead trainer

Trai ned ove r 40 t emporar y employee s in cas e of a C AT event withi n 8 hour s to be prepar e t o take

FNOL Systems: AS 400 EPAS Point system (Wind)

Set claims in Acuity systems for our Attorney - Litigation Dept Subrogation and EUO request

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