**** ****** **

Norfolk, Va

*****

757-***-****

acf72x@r.postjobfree.com

Charles W. Wright

Objective To obtain employment with a reliable company in which I can utilize my talents, knowledge, and experience to improve myself personally as well as within and for the company.

Summary of Qualifications:

July 20014-September 2014 Coral Beach Resort Inn & Suites Myrtle Beach, S.C.

2nd Shift Supervisor/Relief Night Auditor

Customer Service is always my number one priority. Checking in and out any guest. Taking reservations and answering any questions either by phone or by direct Guest contact. Obtaining and balancing payments for rooms and amenities. Balancing daily reports and prepare for the next days procedures. Running back up records and providing management with proper paperwork for follow up and to record. Fix and correct any errors on daily paperwork and ensure all input is in properly as well as all Credit Card processing is correct and processing for full payment. Review property for safety and maintenance issues. Repost any issues that need attention by management, maintenance, and housekeeping. Keeping property, lobby, restrooms, and front desk clean at all time for fellow workers and customer appearance.

April 2011-May 2014 Ocean Suites Inn & Suites Virginia Beach, Va. Property Manager Oversee and manage an entire Hotel staff from Front Desk, Housekeeping, and Maintenance. Scheduling and monoritng payroll. Reviewing all sales and reservations. Following up with third party reservations and dealing with Expedia, Booking.com. Etc. Watching daily ADR and revenue to benefit the company. Maintain bank deposits and shift drops. Inspecting rooms for cleanliness, safety, and maintenance issues. Making sure any customer issues are handled and rectified immediately. Keeping proper inventory for housekeeping, maintenance, and front desk to ensure proper handling and supplies are provided for employees to have to properly perform their jobs. Train associates in their positions for customer satisfaction. Maintaining a high level of customer satisfaction and continue to keep associate moral high.

October 2010-Janurary 2011 Holiday Inn Virginia Beach, Va. Front Office Manager Customer Service top priority. Reservations by phone or directly with guest. Checking in and out of guest. Overseeing a team and correctly train associates. Monitor and review all daily paperwork to ensure proper procedures are being followed and proper posting of charges etc are posted to each associates accounts. Listen to and correct customer issues in a way that keeps our guest happy and benefit’s the company. Review daily ADR to obtain the highest profit for the company. Work with associates to keep a high level of moral.

Janurary 2003-Febuary 2010 CPS Cheesapeake, Va. Collections Collect back payments on deliquent debits. Research accounts for contact. Notate accounts for any activity or contact for any future associate reviews and follow ups. Provide customer service with each contact. Process payments. Work with customers to bring accounts current that is within customers best interest and within the companies guidelines.

References

Janet Cooper Supervisor CPS Supervisor

757-***-**** Jeanelle Weinhert Supervisor Hotel

757-***-**** Cara Purvis Public Defender Norfolk Va.

757-***-**** Renee Dail CPS Coworker

757-***-**** Mr. Vee Director of Operations

757-***-****

Extracurricular Singing, Entertaining, Drawing, Arts & Crafts, Reading, Gardening

Activities

Awards received Outstanding Customer Service Award given by Mayor of Virginia Beach 2002

Certified Pool and Spa Operator 2013