Dorothy J. Shekhawat

**** ******* ***** ** *******, GA 30034

412-***-****

acf71n@r.postjobfree.com

Customer focused -Goal oriented customer service representative with

extensive knowledge in time management, cash handling, implementation of

policies, and providing operations management functions in a professional

work environment. Hard worker who grasps new concepts quickly. Experienced

in inventory control and organizing workspaces. Face to face customer

relations based career spans 8 years with extensive experience in food

service and marketplace industry field. Proficiencies in MS Office Suite

(including Microsoft Word and Excel), Lotus Notes and Point of Sale

Machines.

Key Skills

STAFF SUPERVISION/EMPLOYEE EVALUATION Face-to-face & interpersonal

Reimbursement/Payment Transactions communication

Company Policies/Corporate Regulations Inventory Control & Time Management

Schedule & Meeting Coordination Cash handling/ Point of Sale Machine

experience

Type 45WPM/ Data Entry

Professional Experience

MILLER AND SHOTBERGER INC.(DBA SUBWAY) - PITTSBURGH, PA

Supervisor, 04/2014 - 07/2014

Facilitate and supervise staff, work schedules, food orders and inventory

according to operation standards

Develop strong work relationships and support employees to help build and

promote professional customer service

Adhere to proper food handling, safety and sanitation standards during food

preparation, service and clean up.

Supervise and train employees in daily job responsibilities.

Bina Inc (Subway Sandwich Shop) - Pittsburgh, PA

Sandwich Artist/Supervisor, 11/2008 - 04/2014

Supervised the operations of various shifts to ensure that food safety,

product preparation, cleanliness and inventory control standards are

maintained.

Train new sandwich artists in their tasks and responsibilities.

Inspects equipment and storage facilities throughout a shift to ensure that

equipment is in proper working order

Schedule and supervise staff as needed

Research and resolve customer complaints in a timely manner to ensure

customer satisfaction is met.

Sandwich Artist, 05/2006 - 11/2008

Greet guests in a cheerful manner while preparing their orders.

Use Point of Sale system/cash register to record the order and compute the

amount of the bill.

Collect payment from guests and make correct change.

Prepares food neatly, according to formula, and in a timely manner.

Checks products in sandwich unit area and restocks items to ensure a

sufficient supply throughout the shift.

Dial America - Pittsburgh, PA

Customer Service Representative, 10/2011 -06/2013

Answer customer requests or inquires via multi-line phone in regards to

services, billing, products, etc.

Responsible for improving retention through programs and services.

Maintain working knowledge of client products, services, and promotions.

Work in multiple queues and skill sets over various contact channels.

Kuhn's Market - Pittsburgh, PA

Cashier (temp), 07/2011 - 08/2011

Operate cash register and receive payment from customers in cash or credit

card, accurately count and provide change to customers.

Maintain clean and orderly checkout areas.

Establish or Identify prices of goods, services or admission, and tabulate

bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

EDUCATION/Training

Kentwood High School- Amite, LA

May 2002

High School Diploma

United States Air Force-

USA 2002-2006

Senior Airman

Technology Summary

MS OFFICE (WORD & EXCEL) ( COPIER/FAX/ SCANNERS( LOTUS NOTES ( GOOGLE

CHROME( CASH REGISTER

412-***-**** ( acf71n@r.postjobfree.com

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