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G UADALUPE PAGE

GUADALUPE CASTILLO

***** ****** ***** **., ******, TX 77396 832-***-**** acf71e@r.postjobfree.com

EDUCATION

Lone Star College Kingwood

Currently enrolled/ Business Management. Exp Grad 2015

Everest Institute

Medical Assistant Administrator Graduated February 2013

Certified in CPR and AED

Ambassador graduated with Honors

Nan McKay and Associates

Hands-on Rent Calculation

HCV Rent Calculation Specialist

Section 8 Housing Choice Voucher Specialist

Certification EIV System & Security awareness 2011

Houston Community College

GED 2004

EXPERIENCE

The Outsource Group a Parallon Company June-2014 to September -2014

Billing Collection Specialist

• confers with patients by telephone to determine reasons for overdue payments

• Record information about financial status of patients and status of collection efforts.

• use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to

problems

• Process payments on accounts, using automatic payment.

• Negotiates with patients making settlements or payment plans.

Medix Staffing Solutions

Secretary April 2014 to May- 2014

• Making Corrections to EOB’s making sure correct code was used and resubmit

electronic with attachment needed.

Houston Housing Authority May -2013 to February

2014

Customer Service Representative

• Answer a high volume of inbound calls from applicants, voucher program

participants, Public Housing residents and any other callers that are directed to

the call center.

• Promptly respond to all inquiries regarding program information, agency

procedures, waiting list information, etc.

• Document calls and inquiry resolution by entering accurate and detailed notes

into the electronic system of record.

• Resolve calls upon first contact with the client.

Maternal and Family Clinic Feb 2013 to March 2014

Medical Assistant Administrator

• Scheduling appointments

• Verify insurance benefits

• Answering phone and taking messages for nurse or doctor

• Collect Copayments and Greet patients.

Houston Housing Authority June 2007 to Nov. 2011

Housing Specialist

• Determine eligibility of applicants; inform ineligible families of informal

meeting procedures.

• Document family composition, citizenship or eligible immigrant status and

social security numbers of family members over age of six in accordance with

HUD rules.

• Determine Annual income in accordance with HUD rules.

• Obtain Enterprise Income Verification (EIV) or third party verification of

income or documentation of why third party verifications are not present.

• Issue Vouchers and brief Voucher-Holders, emphasizing housing opportunities

outside areas of minority and low income concentration

• Set-up complete and accurate files with all necessary participant-supplied

documents and third party verification.

L ANGUAGES

Spanish- Speak, write and read

QUALIFICATIONS

Windows, Word, Excel, Outlook, Elite software, e-clinical,

Data entry

Taking patient vitals (BP, temp. resp)

ICD-9, CPT, HIPPA, HCPES

Contact this candidate