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Customer Service Sales

Location:
Calumet City, IL
Posted:
September 29, 2014

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Resume:

Sonya Ricks

*** ****** ***.

Calumet City, IL *0409

708-***-****

acf6yk@r.postjobfree.com

CAREER OBJECTIVE

To secure a position with a well-established organization, that will lead

to a lasting relationship, which will utilize my strong organizational

skills, educational background, and ability to work well with people.

WORK EXPERIENE

RFID LEAD

Macy's Department Store, Calumet City, IL

2013-2014

. Scan certain area in the store weekly for inventory purposes

. Perform audits in scanned areas

. Manage reports apply an add/move if needed

Levi's Specialist

Macy's Department Store, Bowie, MD

2011-2013

. Set sales according to weekly promotional and sales ads, check for

price changes regularly

. Restock Levi's floor with merchandise from weekly truck deliveries

. Assure footprints are set according to company standards for sales

. Provided customer service support

Logistics Associate

Macy's Department Store, Orland Park, IL

2009-2010

. Assisted manager with weekly assigned tasks and placed merchandise

accordingly

. Responsible for monthly markdowns, setup and promotional projects

. Managed damaged and Returned to Vendor (RTV) merchandise; established

weekly sales for specials; ensured merchandise was available and set

at the sales price and/or promotions advertised in sale ads

Logistics Associate

Burlington Coat Factory, Burbank, IL

2008-

2009

. Scanned new and old merchandise throughout the entire store

. Provided customer service support in various departments

. Produced new tickets for merchandise to prepare for yearly inventory

company- wide

. Researched and inventoried merchandise with no UPC code

Markdown Specialist

Marshall Field's & Company, Chicago, IL

2005-

2008

. Trained new personnel within various departments on store policies

. Scanned merchandise for markdowns in all departments and inventory

backrooms

. On a weekly basis, organized sales setup and prepared for sales

specials

. Organized and processed incoming merchandise; set sales for the week

by using scanners or printers

. Managed floor plan presentations for merchandise and directed team

members on placement projects

. Supervised new employees during their 90 days probation period

. Provided customer service support

Tax Office Clerk

GCS Enterprise, Chicago, IL

2005-2007

. Filed tax returns, and scheduled appointments

. Assisted customers within office and via telephone in response to tax

inquiries

. Answered phones; wrote clear, concise, and accurate messages when

personnel weren't available to respond to call

. Assembled tax information for clients, and operated Xerox duplicating

machine

Associate

Rich's Department Store, Atlanta, GA

2001-

2005

. Responsible for stocking shoe department with new merchandise, floor

presentation of merchandise, RTV merchandise, and assisted management

with weekly and monthly reports

Personal Assistant

Chambrel at Roswell, Atlanta, GA

1998-2001

. Accountable for 30 elderly residents and assisted in the handling of

their needs

. Managed laundry for the residence and provided hourly monitoring to

assist nurses

. Created monthly reports on progress of residents and documented any

changes that occurred

TECHNICAL SKILLS

. Operating System: MS Windows

. Software: MS Office Suite, MS Outlook, WordPerfect

. Other: Internet, Faxing, Filing

EDUCATION

. PTC Career Institute, Chicago, IL, Certified Nursing Assistant

. University of Phoenix, Chicago, IL, Bachelor of Science, Business

Management

"References Available Upon Request"



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