**** ******* ***** **. *** Vegas,

NV702-***-****(acf6x7@r.postjobfree.com

Tanya Gay-Foster

Objective

A motivated professional seeking a position in a challenging

environment. Over 5 years' experience successfully providing

administrative and secretarial support to the operational department.

Proficient in a range of computer applications. Well-developed

communication and customer service skills. Proven ability to

efficiently plan and manage multiple assignments to meet tight

deadlines. A proactive problem-solver who gets the job done

Experience

2013-Current Petra-Nia Training Institute Las Vegas, NV

Administrative Assistant

Maintain office procedures including contact information, directions

and frequently requested company information

Created and revised media by analyzing operational practices and

implemented change

Completed and created administrative projects

Created and recorded daily attendance records and curriculum for each

instructor

Updated school records of each student such as grades, tuition, and

current personal information

Updated institution information on website and all social networks

daily

Obtained direct funds from students and maintained student database

Handled request for information and data

Prepare and modify documents including correspondence, reports,

drafts, memos and emails

2010-2012 AT&T Innovative Staffing Solutions Terre Haute, IN

Quality Control Specialist

Reviewed customer service team performance activity by activity

against company metrics

Monitored employees by listening to daily activities of phone

representatives

Created different coaching and training materials for individual

employees for company success

Maintained knowledge of company regulations to present to employees by

attending training sessions monthly

Improved customer service quality results by studying, evaluating, and

re-designing processes

Maintained quality control plans with quick problem solving principles

Maintained Quality Control Dialogue

2004-2006 Teleservices Direct Terre Haute, IN

Senior Customer Service Representative

Confer with customers by telephone in order to provide information

about products and services, to take orders or cancel accounts, or to

obtain details of complaints

Answered escalated calls from customers of DirecTV

Trained, coached employees for excellent customer service to

communicate job expectations

Maintained records which included sales obtained, duration of

individual calls, and customer service goals

2000-2002 Household Bank Credit Services Las Vegas, NV

Customer Service Representative

Answered incoming calls from MasterCard and Visa card carriers,

assisting in all account inquiries

Qualified customers for credit line increases

Made outbound calls to retain customers

Collected on delinquent balances from existing customers

Chosen for six month OJT program which involved training new employees

assigned to my team to allow them to become familiar with computer

system

Education

2005-2009 Indiana State University Terre Haute, IN

BS in Communications with concentration in Public Relations

Skills

Customer Service, Microsoft Office Suite, Administrative Writing and

Reporting, Developing Budgets, Project Management, Event Planning,

Sales, Scheduling, Organization, Research, Office software programs,

including spreadsheets, databases, word processing and graphic

presentation software, Outlook

Contact this candidate