CHARLES E. LUETTCHAU

**** ** ********** *****

Stuart, FL 34997

772-***-****

acf6ws@r.postjobfree.com

Overview: Over 20 years of Sales/Sales Support experience with Systems

Integration, Data Protection

and Client-Server Network Solutions. A highly regarded team member with a

proven track record

of exceeding customer and team expectations. Consistently developing

strong business relationships to

promote sales and customer trust. Dedicated to contributing to the

company's overall success.

Employment:

Replibit, Stuart, FL (Home Office)

05/14-9/2014 Business Development

. Cold calling MSP and Reseller prospects

. Providing web based demos & presentations of Replibits solution

. Coordinate evaluation installations with customer and Replibit's

engineers

. Assisted in creating marketing materials

. Replibit Offers - BDR Solution (Business Continuity)

eSilo, Jupiter, FL

02/06-05/14 Technical Account Manager

. All Cloud Based (SAAS) Data Backup Sales, throughout the United States

. Perform Sales presentations (in person & over the phone)

. Provide custom price quotes & contract negotiation

. Responsible closing all direct & re-seller monthly sales

. Educating & recruiting all Re-Seller Partners

. Installing & configure prospective customer eSilo evaluations; on site

and remote installations

. Utilize custom scripting to enhance the data backup process when

required

. Provide Help Desk Technical Support to end user customers and reseller

partners

. Implemented a customer retention plan

. Assist in developing eSilo marketing initiatives

. eSilo Solutions Sold:

SAAS - Internet Backup Solution & Redundant Backup Appliance Solution

PIE Superior Service, Lake Park, FL

08/03-10/05 Salesman / Project Manager

. Relocated to Florida to help out in a family business

. Responsible for soliciting new commercial business

. Developed a partnering sales approach with other contractors

. Scheduled a seven man crew, coordinate materials and maintain

profitability of the jobs

. Created a work incentive program to increase productivity & profits

. Server & Desktop Administration/support for our office computer

infrastructure maintain a backup tape rotation schedule and perform

all the software & hardware updates

POLARIS Communications Services), Morganville, NJ

04/96-08/03 Sr. Pre Sales Engineer / Technical Account Manager

. Subject Matter Expert for Netbackup and ADIC Tape Libraries

. Supported the sales team (four sales people) on sales calls

. Recommend technology improvements to meet customers' business

requirements

. Architected and implemented Enterprise Backup & Disaster Recovery

Solutions

. Created a Statements of Work for all sales proposals with Visio

Diagrams

. Presented all technical aspects of the solution to prospects and

customers

. Maintained all customer & vendor technical relationships

. Assisted the sales team finding new opportunities

. Responsible for all customer Software & Hardware Installations

. Maintained Required Vendor Certifications for Sun Solaris, VERITAS

Netbackup, ADIC Product Line and NCR Servers

. POLARIS is a Sun Microsystems Value Added Reseller

. Solutions Sold By POLARIS:

VERITAS & Legato: Cluster Solutions, Backup Solutions and Replication

Solutions

Sun Servers, ADIC Tape Libraries, RAID Subsystems and Fiber Channel

Solutions

Storage Engine (Formally known as ECCS Inc.), Tinton Falls, NJ

08/94-04/96 Integration Specialist / Sales Engineer

. Configured AT&T, NCR & Sun Servers and end user applications per the

customer requirements

. Configure LSI & NCR RAID Subsystems per the customers' requirements

. Attended all customer sales meetings

. Approved/signed off on all sales orders for technical accuracy &

completion

. Provided tier 2 technical support

. Special Project - Performed Y2K Unix upgrades to all customers across

the country

10/91-08/94 Manufacturing Supervisor

. Supervised four technicians on the assembly & testing of ECCS

Proprietary Products

. Schedule the work on the production floor and coordinating the

materials needed for

production to ensure a timely shipment

. All testing performed with AT&T, NCR & Sun servers or workstations

. Performed and supervised the assembly of proprietary Storage Engine

printed circuit boards and

wire harnesses

05/90-10/91 Service Engineer

. Configured AT&T Work Stations with Windows 95 or DOS; per the sales

order

. Configured AT&T 3B2 with Unix; per the sales order

. Provided tier 1 phone support

. Field Service Work: office wiring, installed and servicing various

types of networked terminals,

printers, and AT&T computer system (MS DOS and UNIX).

Eastern Computer Graphics, Eatontown, NJ

06/87-05/90 Field Service Engineer

. Provided field service and technical phone support for a Computer

Graphics Solution VAR.

. Responsible for configuring/installing MS DOS custom PC configurations

both in house and on site. Hardware serviced and supported: Matrix

film recorders, thermal printers, and scanners, tape backups, video

cameras, IBM compatible PCs and Macintosh computers.

. Performed chip level repairs on Matrix Film recorders & calibrated

. Calibrated Matrix Film recorders & thermal printers in addition to

performing chip level repairs

. Software supported: Zenographics MIRAGE, AT&T TIPS, GSL RIO, Harvard

Graphics, MS Windows & DOS.

Education:

1985-1987 Union Technical Institute, Neptune, New Jersey

. Degree: Computer Technician

. Specialization: AC/DC theory, semiconductor theory, digital theory,

algebra, numbering systems, microprocessor theory, troubleshooting

diagnostics, assembler, BASIC, machine language, and technical

writing.

Technical SUN Competency 2000, E10000, HDS 9900

Certifications Veritas Volume Manager, FirstWatch, Cluster

Server,

& Training Netbackup and File System

Legato Cluster, DataCast, Octopus and Co-Standby

Server

ADIC SAN, SNC Gateway and Scalar 100, 1000, 10K Tape

Libraries

NCR MP-RAS UNIX, Worldmark Systems and Lifekeeper

LSI Logic Various SCSI & Fiber RAID Storage Arrays

MISC Alexandria - Spectra Logic, NetVault - BakBone

and EMC Storage

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