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Customer Service Management

Location:
Burlington, NC
Salary:
negotiable
Posted:
September 29, 2014

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Resume:

Michael Hall

**** ****** ***** ****** ****

Elon, NC 27244

Phone 336-***-****

Email: acf6wf@r.postjobfree.com

QUALIFICATIONS:

• Substantial experience and outstanding skills in administrative operations with over three years’

experience in office, warehouse and shipping.

• Accustomed to working in fast-paced environments with the ability to think quickly and

successfully handle difficult projects.

• Excellent interpersonal skills, self-starter, attention to detail, ability to multitask and work well

with others in both supervisory and support staff roles.

• Trained in customer service, purchasing, shipping/receiving, telecommunication and entry-level

management.

WORK HISTORY:

Shipping Coordinator, Fragrant Passage Candle Company 9/07 – 07/08

• Received and processed incoming shipments of raw materials.

• Processed, picked, packed and shipped customer orders.

• Ensured quality through inspection and adherence to QA standards.

Transportation Worker I, NCDOT 05/06 – 01/07

• Operated a light-duty dump truck for patrolling roads and highways in Southeast Guilford

County.

• Maintained custody and control of inmate(s) from Guilford Correctional Center for litter removal

and other duties as needed.

• Operated wheel loaders, fork trucks and other equipment as well as distribution of salt brine for

ice and snow removal.

• Maintained communication with dispatcher to coordinate pickup and special projects as needed.

Maintenance Administrator, Sonoco Products, Inc., 11/03 – 11/05

• Responsible for labor data processing using iMaint software to monitor project expense, labor

costs and employee time accountability.

• Generated work orders, custom reports and resolution of labor/cost conflicts.

• Responsible for rotation and ergonomics of parts room.

Product Information Specialist, Carolina Biological Supply Co. 05/00 – 08/02

• Provided answers to technical questions and information about specific products.

• Trained in NAFTA procedures as they relate to overseas shipping of bio materials and non-

indigenous live animals.

• Managed the “Ask the Professor” section of the website for customers, teachers and students.

• Assisted Quotations and Customer Service departments as needed.

Additional Skills and accomplishments:

Training and certificate, Kepner-Tregoe Analytical Troubleshooting Skills Course, Augusta, GA,

summer 2004

Training in entry/midlevel management, Glen Raven L.E.A.D. Program, 1997

Certificate and graduation from Primary Leadership Development Course, Ft. Jackson, SC. summer

1993.

Served as an infantry team leader, U.S. Army, Fort Hood, TX 1988-1990



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