Christopher Toth

*** ******** ***** **.

Cary, North Carolina

Telephone 919-***-****

Email acf6tc@r.postjobfree.com

Qualifications Summary:

- 20+ years experience in automotive retail and customer service.

- Excellent leader and communicator, capable of learning new products

and adapting to change.

- Achieved GM Mark of Excellence Award in 2001 for outstanding product

knowledge,

and customer satisfaction.

- 2 and a half years of successful management experience in an

automotive retail environment.

- Experience with ADP, Reynolds and Reynolds, and ISI computer systems,

as well as BZ digital marketing.

Professional Experience:

Crossroads Ford of Wake Forest

Wake Forest, North Carolina

Service Advisor

April 2012-Present

- Responsible for greeting clients, documenting concerns, preparing

estimates and sale of services needed either over the phone or in

person.

- Responsible for managing a team of technicians, maintaining an

adequate work flow, and solving problems within my team as they

arise.

- Maintained Ford Certification and kept up to date on all new

bulletins, field service actions, and news.

- Extensive experience with Reynolds DMS.

- Responsible for shop operations in absence of Service Manager.

- Maintained CSI at well above regional averages.

Snappy Lube Inc.

Raleigh, North Carolina

Store Manager

Jan 2009-April 2012

- Responsible for all aspects of store operations including overall

profitability, maintaining cost of goods/inventory, building

maintenance, training of future management/technicians, and staffing.

- Consistently running in the top 3 in the region in weekly sales, labor

percentage, ticket average, and reaching sales goals as set forth by

the company.

- Licensed NC State Inspector.

Goodyear Retail Raleigh, North Carolina

Sales Associate

March 2008-Jan 2009

- Assisted customers with their automotive needs.

- Opened and closed store as needed.

- Responsible for store operation in absence of store manager.

Metro Toyota

Cleveland, Ohio

Internet Sales Associate

Sept 2004-Jan 2007

- Contacted internet leads through the use of BZ Digital marketing and

by telephone to determine there automotive needs, follow up, and

schedule appointments.

- Consistently in the top 5 out of 20 sales associates in overall sales

and gross profit monthly.

- Obtained Toyota Master Sales Certification.

- Familiar with the use of ADP's Customer Relationship Management Tool.

Toyota of Bedford

Bedford, Ohio

Sales Associate

June 2003-Sept 2004

- Sold new and used vehicles to walk in clients and phone prospects.

- Followed up with prospects through the use of the Autobase Customer

Retention Program.

- Became Toyota Certified.

Toth Buick-Isuzu

Berea, Ohio

Sales Associate

June 1994-June 2003

- Sold new and used vehicles to walk in clients, phone prospects,

and internet leads.

- Became familiar with all departments within a dealership and

their operation.

- Achieved Mark of Excellence award in 2001.

Education:

The University of Akron-Akron OH

Cuyahoga Community College-Parma OH

Attended Dale Carnegie training in 2002

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