Ronald Magdayao Tagle

Block ** Lot * Phase * Sta. Catalina Village Avida Residence

Salawag Dasmari as City, Cavite

Mobile Phone: + (63-998-*******

Email: acf6m0@r.postjobfree.com

A highly committed and motivated individual that presents result oriented

performance by integrating technical and leadership skills in order to

ensure profitability and competitiveness of the company. With good

interpersonal skills, hardworking, resourceful, flexible, competitive,

confident, responsible and well organized person.

EDUCATION :

2001 - 2013 :

AMA COMPUTER COLLEGE,

Langkaan Dasmari as City, Cavite

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

2006 :

( FCA) Future Culinary Arts Consultancy and Services

Imus Cavite

BARTENDING AND WAITERING (PENDING)

1998 - 2000 :

AMA COMPUTER LEARNING CENTER,

Roosevelt Quezon City

DIPLOMA IN COMPUTER SYSTEM DESIGNING AND PROGRAMMING,

CERTIFICATES :

. Cisco CCNA Exploration : Accessing the Wan

. Cisco CCNA Exploration : LAN Switching and Wireless

. Cisco CCNA Exploration : Routing Protocols and Concepts

. Cisco CCNA Exploration : Network Fundamentals

. GSIS Pasay : Certificate On-the-job Trainee

. AMACC Cavite Special Awards : Most Outstanding On-the-job Trainee

. Fluke : Certified Cabling Test Technician Associate

. Maxon Cinema 3D

SUMMARY OF QUALIFICATIONS :

. Knowledgeable in Basic Cabling System ( FLUKE : Certified Cabling Test

Technician Associate )

. Knowledgeable in Avaya Phone Installation

. Knowledgeable in Cisco Networking :

Routing Protocols

LAN Switching and Wireless

Accessing the Wan

. Knowledgeable in Microsoft SQL Server 2008

. Knowledgeable in Programming Software's :

Turbo Pascal, Turbo C, Java, Java Script, C++, MS

Access, Visual Foxpro3, Visual Basic 5 & 6 Version,

VB.NET 2010.

. Knowledgeable in Microsoft office Application Software's:

MS Excel, MS Word, MS PowerPoint.

. Knowledgeable in Adobe Dream Weaver 5

. Knowledgeable in Adobe Photoshop and Corel Draw 3

. Good communication skills on both oral and written; resourceful,

hardworking, self motivated, goal oriented, possesses strong

leadership qualities and has the ability to excel in any given task.

Capable of performing tasks under minimum supervision.

. Certified Cashiering Expert, Certified Production Expert, Certified

Service Expert

. Web Page Designing, Troubleshooting( Computers ), Auto Mechanic,

Shrink Wrapper Pewo Power Pack Machine, Imaje Printing Machine.

WORK EXPERIENCE :

Teleperformance (January 2014 - August 2014)

AT&T Wireless Mobility

Position: Customer Care Chat Support

. Answer all the Customer concern in aTimely Manner and provide Proper

Resolutions.

. Provide Education to the Customer and help Resolve any Problems the

Customer presents, while portraying a Positive impression of the

Company.

. Document all chats with regards to Customer inquires accurately using

Chat Tools.

. Follow standard processes and procedures.

Sutherland Global Services (June 2013 - December 2013)

Symantec Norton Technical Support

Position: Technical Consultant

. Deliver service and support to end-users using an automated call

distribution phone software or via remote connection.

. Provide and process information in response to inquiries, concerns,

and requests about products and services

. Offer alternative solutions where appropriate with the objective of

retaining customers.

. Stay current with system information, changes and updates.

. Follow standard processes and procedures.

Abundance Digital Printing and Services (June 2009 - December 2010)

Corporate and event souvenirs

Position: Store and Production Manager

. Responsible in daily Retail sales and Product order.

. Coordinate with vendor or suppliers to sustain smooth operation of the

company.

. Perform weekly audit to ensure profitability of the company.

. Supervised staff for daily operations

Southern Fried Chicken and 241 Pizza (August 2007 - June 2009)

Fast-food and Catering Company in Doha Qatar

Position: Food and Beverage Controller

. Responsible in Daily Monitoring and Ordering of stock, properly

supervised by the manager on duty to ensure that the daily operation

is running smoothly.

. Responsible for weekly report of Purchase Control, as well as the

Month End Inventory Report and Monthly Costing of the Store.

. Responsible in preparing the restaurant's product line according to

the company's standards, starting to chicken cutting, marinating,

breading and cooking.

. Responsible in Taking Order and billings, ensuring that the clients

are billed properly for what they had ordered and received the exact

change. Also responsible for the preparation of the daily sales report

and the transfer of the day's sales to the manager's possession for

proper safekeeping

InterPhil Laboratories Inc. (November 2005 - February 2006)

Pharmaceutical Company

Position: Production Operator

. Assist the supervisor in implementing standard procedures to ensure

the quality of the packaging items

. Operate Shrink Wrapper, Pewo Power Pack Machine, and Imaje Printing

Machine and troubleshoot minor problems of the machine.

. Ensure that standard procedures have been followed to achieve the

desired goal.

Pizza Hut Philippines. Inc. (April 2003 - February 2005)

Pizza Restaurant

Position: Team Member

. Certified Cashiering Expert, Certified Service Expert, Certified

Production Expert

. Responsible in preparing customers bills, ensuring that the clients

are billed properly for what they had ordered and that they receive

the exact change. Also responsible for the preparation of the daily

sales report and the transfer of the day's sales to the manager's

possession for proper safekeeping.

. Responsible in providing service required in a fine dining restaurant.

Ensures that the product made by the production team is delivered hot

& fresh to the customer for the latter's maximum satisfaction.

. Responsible in preparing the restaurant's product line according to

the company's standards, properly supervised by the manager on duty to

ensure that the product's quality meets the customer's demands.

. Responsible in preparing the restaurant's pizza line according to the

company's standards, properly supervised by the manager on duty to

ensure that the products quality meets the customer's demands.

. Successfully completed training and development and achieving a high

level of competency on Expert Introductory Track.

. Successfully passed the 3 star requirements for the qualification for

a management trainee position. Trained newly hired team member.

PERSONAL BACKGROUND :

Born on September 27, 1979 in Navotas Metro Manila, Philippines.

Enjoy cooking, Responsible, full of Determination, Approachable and

Hard Working.

REFERRENCE :

ROBERT BAUTISTA

IT Department

SO3 GSIS Pasay

091********

ROSE ANN LAZA

IT Department

SO2 GSIS Pasay

091********

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