MARSHEL TAYLOR

Cell:480-***-****

acf6ls@r.postjobfree.com

PROFESSIONAL SUMMARY

Multi faceted, efficient & reliable manager bringing nearly 10 years of experience in the healthcare field.

Diversified skill sets covering administrative support, client relations, human resources account management and

project management.

SKILLS

Excellent verbal communication Client account management

Familiar with commercial and private Critical thinking

insurance carriers Skilled in call center operations

Accounts payable and receivable, Familiarity with Key Performance Indicators

Microsoft Outlook,Word, Excel, Access, SQL

Strong interpersonal skills •

WORK HISTORY

Office/Billing Manager(PT,OT,ST)

11/2013 to

Rise Inc. – Mesa, AZ

8/2014

Oversee private and MCR billing, payroll, AP, and AR and verifies that proper procedures are followed.

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Developed a system of staff communication that ensures proper implementation of treatment

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plans and comprehensive patient care.

Consistently comply with applicable laws and regulations and ensures the facility adheres to Medicare and

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Medicaid regulations.

Educates staff on state and federal statutes, rules and regulations governing early intervention

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services.

Over all provider credentialing (CAQH)

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Authorization/Eligibility Supervisor

03/2012 to

Endocrinology Associates – Phoenix, AZ

11/2013

Supervised and managed the daily activities of the front office team in a practice consisting of 5 physicians, 4 mid

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levels and support staff.

Communicated with department managers to correct problems and improve services and patient satisfaction.

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Assisted in resolving and satisfying client requests and internal operational issues.

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Interacted with providers and other departments regarding billing and documentation policies, procedures and

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regulations.

Customer Quality Specialist Sr.

01/2011 to

Apria Healthcare (Call Center) – Tempe, AZ

03/2012

l Accurately documented, researched and resolved customer service issues.

l Oversaw a group of call center employees to ensure customer satisfaction goals were consistently met.

l Conducted performance reviews for all Customer Service Representatives to reduce

resolution time and improve customer satisfaction rates.

l Analyzed call volume and average call time to monitor Customer Service Representative

performance and productivity.

Scheduler/Medical Biller

08/2007 to

Preferred Homecare(Call Center) – Mesa, AZ

01/2011

l Posted receipts to the correct general ledger accounts.

l Monitored payments due from clients and promptly contacted clients with past due payments.

Created daily and weekly cash reports for management

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EDUCATION

2010 Bachelor of Arts: Health Services Administration

Keiser University Ft Lauderdale, FL

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