Brandon Monroe

acf6km@r.postjobfree.com

702-***-****

About Me!

As stated below, I am attending College of Southern Nevada and currently seeking an

Associate’s degree in the field of accounting. I am also seeking immediate full-time employment.

Though most of my job history relates to customer service and restaurant related work, I would

be open to other fields. If you were to ask my past managers and co-workers about my job

performance and my mannerisms in the workplace, I am confident that they would describe me

as always willing to learn quickly & go above & beyond my duties to get my (& sometimes

others’) job done, vehemently hard-working, very responsible, reliable, helpful, fun-loving,

empowered, attentive, punctual, a team player, honest, articulate, and interpersonal. My hobbies

include drawing, reading, playing video games, writing and producing music, and hiking.

Experience!

07/2014 – 09/2014

GiveRight, Inc – Telefundraiser II

Description: As a telefundraiser at GRI, my main objective was to conduct outbound telephone

calls on behalf of Non-Profit organizations (ie. Habitat For Humanity, The Heritage Foundation,

World Wildlife Fund, UNC - North Carolina Public Television/PBS, Covenant House, Sloan

Kettering Center for Cancer Research, etc.) to receive donations. When I was terminated from

this position, my managers couldn’t come up with a solid reason for why I was being terminated

and I never signed any paperwork, so I’m honestly still not sure why I was terminated. This was

an extremely dishonest company that would deceive& nearly force very innocent,, & generous

(and sadly, naïve) supporters of these legitimate non-profit organizations to give donations.

Employees were coached to lie & do whatever it took to get money on every single phone call. I

had spoken with managers about how I felt guilty about doing this & I believe that was part of

the reason why I was fired, even though I was never late, had no “no-call, no-show’s”, and was

often told how well I performed, even just 1 day before I was terminated. Long story short: I

don’t know why I was terminated, but I was unfortunately terminated.

05/2013 – 08/2013

Sitel/Sony PlayStation – Call Center Agent

Description: Customer service (de-escalations, etc.), clerical work (fixing and/or correcting

orders, data entry, records management, etc.), sales (offering extended service plans, processing

credit card info, etc.), scheduling, multitasking, training new hires, operating multiple phone

lines simultaneously, operating basic office machinery, produced business related literature

(emails). Resigned with proper notice to pursue further education (this was arranged as a

temporary position).

01/2013

Adecco/Intuit TurboTax – Call Center Agent

Description: Customer service (de-escalations, etc.), clerical work (fixing and/or correcting

orders, data entry, records management, etc.), sales & up-selling (offering product upgrades,

processing credit card info, etc.), scheduling, multitasking, operating multiple phone lines

simultaneously, operating basic office machinery, produced business related literature. Resigned

with proper notice due to an emergency relocation.

04/2012 – 01/2013

Old Neighborhood Restaurant – Dishwasher/Busser/Server

Description: Prep work/knife handling skills (a wide arrangement of vegetables, meats, and

seafood), washing and organizing dishes, placing food & supply orders, upselling (as a server),

processing credit card & check payments, cash handling, serving/expediting, replenishing salad

bars & buffets, opening & closing kitchen & buffet, scheduling reservations, adhering to kitchen

safety & health code policies & standards, training new hires in multiple positions, preparing

tables for guests, inventory, operating basic & semi-complex kitchen machinery. Resigned with

proper notice due to relocation.

Education!

08/2013 – Present (NOT currently enrolled, but I do plan to return at some point in the future)

College of Southern Nevada

Attending classes related to: Taxation for individuals and Intermediate Accounting. Aiming for a

Bachelor’s in Accounting.

08/2010 – 12/2012

Front Range Community College

Attended classes related to: Architectural Engineering, advanced Mathematics, Language Arts,

Computer Aided Drafting, Business, and basic Computer Sciences.

Contact this candidate