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Customer Service Manager

Location:
New York, NY
Salary:
negotiable
Posted:
September 28, 2014

Contact this candidate

Resume:

Verlene Roberts, MSW

*** ******* ******, ********, *.Y. 11207

718-***-****

Email: acf6hv@r.postjobfree.com

Summary of Qualifications

Results-oriented professional with strong customer service skills

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Expertise in case management and staff training

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Proficient in single subject Data Analysis

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Team player with strong problem solving and analytical skills, and eager to learn new

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skills, systems and procedures

Proficient in Microsoft Word, Excel and PowerPoint

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Education

Master of Social Work Degree, 2014

Wurzweiler School of Social Work, Yeshiva University, N.Y.

Advanced Standing Program

Concentration: Clinical Case Work

Bachelor of Science Degree, 2013

Medgar Evers College, City University of New York, N.Y.

Associate Degree in Liberal Arts, 2012

Medgar Evers College, City University of New York, N.Y.

Work Experience

Boro Park Rehabilitation Center, Brooklyn, N.Y.

Social Work Intern - May & June, 2014

Ditmas Park Rehabilitation Care Center, Brooklyn, N.Y.

Social Work Intern- January- April, 2014

Responsibilities included:

Psychosocial assessments of new residents

One on one support to assist with adjustment to facility

Addressing mood and behavior issues of clients

interacting with family members as needed

Assisting with Crafts Therapy & recreational sessions

Verlene Roberts, MSW - Resume - Page 2

Work Experience (continued)

Federation Employment & Guidance Service (FEGS)

Social Work Intern - September- November, 2013

Responsibilities included:

Individual counseling with students

Daily attendance outreach- communication with parents

Engaging students and families around environmental

issues affecting student's conditions

Assisting with therapeutic sessions

Organizing & managing student participation in Breast

Cancer Awareness Walk

Maintaining all electronic record keeping

Lowenstein Adult Day Care Center

Social Work Intern - September, 2012- May, 2013

Responsibilities included:

Client intake, crisis intervention, counseling (group and

individuals), Psychosocials

Administering Mini-Mental State Examinations

Identifying client strengths and resources

Developing recommended interventions and approaches

to goal attainment

Member of interdisciplinary team

Providing termination & discharge planning

Maintaining all required records

Urban Strategies, Brooklyn, N.Y.

Case Manager, July, 2004 - April, 2011

Provided direct counseling & social services to clients

Established referral networks to community agencies

Coordinated services with outside agencies

Member of interdisciplinary team

Trinidad & Tobago House of Assembly,

Case Manager, May, 1976 - September, 2003

Worked with HIV positive clients

Volunteer, Brooklyn District Attorney's Office, Brooklyn, N.Y.

References Available Upon Request



Contact this candidate