Debra J. Stoneman

**** * **** ****

Sears, MI *9679

Cell Phone: 231-***-**** acf6hs@r.postjobfree.com

Objective

Position in an organization where my varied work experience, strong work ethics, educational

background, and exceptional customer service skills will contribute to the goals and operations

of an organization.

Summary of Qualification

• Over 30 years of quality customer service/numerous awards

• 10 years’ experience in Accounts Receivable/Billing/Revenue entry

• Experience in quotes, contracts and lease agreements

• Intermediate Experience in Microsoft 2010 (Excel, Word, Publisher, PowerPoint)

• Experience in A/P, Purchasing, and Payroll (QuickBooks, Movers Suite, Service Titan)

• 6 years management experience in hotel reservations and small retail

• 5 years inventory control (physical & computer)

• Inside sales for hotel sales, fencing, and pneumatic tools

• Learn new systems, software and processes quickly

• Strong ability to problem solve and handle complaints or irate customers

• 7 years of collections

• Organized Meet & Greets and After Hours events

• State of Michigan License for Resident Producer (Accident & Health, Life)

Professional History

Mr. Rooter Plumbing, Mount Pleasant MI

CSR/Dispatcher Current 989-***-****

• Incoming calls/outgoing calls

• Set appointments, update customers, update work orders

• Run credit cards, enter paper invoices when needed

• Dispatch drivers

• Surveys, thank you letters, send out billings, scanning

Morse Moving & Storage, Mount Pleasant, MI

Customer Service/Accounting/Coordinator

• Freight Billing

• Revenue entry

• Customer Service

• OA/DA Coordinator

• Training program

• Quality Calls

• Set Appointments for sales department

• Write up storage agreements/set up accounts

Eagle Village, Hersey, MI

Transporter

• Pick/up, drop off foster children for visits/appointments

• Monitor/Supervise visits

• Written reports on visits

• CPR/First Aid training

• Handle with Care training

Morse Moving & Storage, Traverse City, MI 2040 Traversefield Drive, Traverse City

Accounts Receivable/Storage/Collections 231-***-****)

• Accounts Receivable/Billing

• Collections of past due accounts

• Maintain storage records/accounts

• Maintain customer relations with clients

• Publish company newsletter

• Assist in Freight office (Billing, Dispatch)

• Work with designers to coordinate shipments

• Fill in as needed ( Freight, Payroll, Front Desk)

• Training program

Brick Yard Towing, Traverse City, MI 1310 Barlow Street, Traverse City, MI

Office Manager/Dispatcher 231-***-****)

• Answer phones/Dispatch drivers

• Skilled in handling irate clients

• Accounts Receivable/Accounts Payable

• Cash handling/Petty cash/Deposits

Grand Traverse Auto, Traverse City 3464 N US 31 South, Traverse City, MI

Business Development Center Coordinator - (Department closed)

• Coordinator for all incoming calls

• Customer Service

• Maintain email requests for information

• Set appointments for sales team, follow-up calls & internet leads

• Compile & Maintain client database

Shanty Creek Resort, Bellaire, MI., One Shanty Creek Road, Bellaire, MI 49615

Sales Manager/Night Reservations Manager

• Supervised up to 3 employees

• Maintained Sales Program

• Increased revenue in Sales Program by 10%

• Handled all problems with reservations and front desk on night shift

• Coordinated/Ran meet and greets for Sales Program

• Delivered oral and written presentations for prospective clients

• Nightly records and reports as needed

Pinkerton Security – Dow Industries – Harbor Beach, MI

• Security of chemical plant, 2 person shifts

• Walking rounds & security checks of vehicles

• Maintain reports, records and professional presence

• Hazmat training, CPR & First Aid

D.P. Construction Cleaning, Tampa, FL

Owner/Operator

• Supervised up to 8 employees

• Maintain all client and employee records

• Did all final inspections with clients, handled final punch list

• Handled all purchasing, accounts receivable/payables, and payroll

• Trained all employees

• Did all hiring and firing

• Actively sought new clients

USA Steel Fence, Gibsonton, FL:

Office Manager

• A/P, A/R, Employee Files, Payroll

• Dispatch

• In-house Sales/Estimates/Bids

• Phones, Customer Service

• Contracts & Lease Agreements

Duo-Fast Corporation: Tampa, FL

Inventory Control/Purchasing

• Physical & computer inventory

• Responsible for Georgia and Florida offices and satellite sales offices inventory’s

• Transfers and exchanges from other divisions

• Month end inventory reports and reconciliations

• Inside sales when needed

• Purchasing

Education

Northwestern Community College, Traverse City, MI

• Associate of Arts Degree in Business Management (2010)

Kaplan University

• Enrolled at Kaplan University for Bachelor’s Degree in accounting (Graduation

June,2015)

• Willing to change my degree to further my career and support my employer

Department of Insurance & Financial Services

• Resident Producer License (Accident & Health, Life)

Debra J. Stoneman

3837 4 Mile Road

Sears, MI 49679

Cell Phone: 231-***-**** acf6hs@r.postjobfree.com

Wayne Wahr Wendy Storey

Sales Manager Ice Mountain

Morse Moving & Storage Operations Resource

2040 Traversefield Drive 19275 8 Mile Road

Traverse City, MI. 49686 Stanwood, MI 49346

Cell: 231-***-**** Phone: 231-***-****

Work: 231-***-**** acf6hs@r.postjobfree.com

acf6hs@r.postjobfree.com

Amanda Sims

Mr .Rooter Plumbing

Melissa Thiede

Morse Moving & Storage

Owner

2040 Traversefield Drive

Traverse City, MI 49686

1601 North Mission Street

Accounting

Work: 231-***-****

Mount Pleasant, MI 48858

acf6hs@r.postjobfree.com

989-***-****

Contact this candidate