DAVID A. BACK

*** ****** **

Santa Rosa, CA *****

Phone: 650-***-****

Email: acf6h6@r.postjobfree.com

http://www.linkedin.com/in/backdavid/

Technical Sales Representative

Over 18 years of professional experience in Consultative Sales and Project Management in software and

professional services. Proven leader who works well under pressure. Demonstrated ability to work and

communicate with both client and staff throughout the organization. Expert solution provider with strong

presentation skills. Able to build rapport and trust, establishing effective, long-term relationships with

customers and suppliers. Models and mentors excellence.

Professional Experience

2002-Present Professional Services Manager, Systems and Space (Pleasanton, CA)

Undertook a new division that focuses on new Professional Services opportunities for our outside sales reps.

Responsible for all Professional Services surveys and sales presentations to clients.

Accountable for all cost analysis and time studies of Professional Services related items.

Formed new vendor relationships for new products.

Supervised and trained up to 15 people on temporary PS on-site projects.

Launched a new online filing store with a national online marketing campaign with sales on average of $189,000 per year

and over $90,000 per year in new business outside of existing geographic territory.

Advised as a member of company’s Executive Leadership team that helped develop new policies for the company.

Handled 1st line Technical Support for PS software for clients.

Handled all 1st line internal computer support issues for employees.

Managed the re-branding of the company’s website with the web developer.

Facilitated new phone system and is currently the system administrator.

Oversee and maintain 2 data servers.

Responsible for cloud back-up of data and enterprise wide anti-virus systems.

2000-2001 Account Executive, Stentor (South San Francisco, CA)

Responsible for qualifying prospects by calling and emailing clients in the healthcare arena.

Collaborated with regional sales manager in promoting products.

Created Database queries and reports through MS Access and Goldmine (Sales Database).

Performed on-line demonstration of Stentor’s software for qualified clients.

Coordinated on-site visits for regional sales manager.

Responsible for moving accounts through sales cycle.

Increased SE territory from one revenue account to eight revenue accounts.

1998-2000 Technical Sales and Support, Colorflex (Louisville, CO)

Helped account executives match prospects' needs with products offered and then by performing demonstrations.

Integrated Customer’s Database in Colorflex’s software through data manipulation.

Trained customers on a wide range of printer/software products.

Product specialist on a database-based records management tracking system.

Performed in-the-field training on product lines to distributors throughout the country.

Responsible for on-site installation of printer/software systems.

Served as a liaison between customers IS Department and Colorflex.

Product testing on new printer systems and software products.

Participated in national trade shows in the records management industry.

1995-1998 Inside Sales Representative, Colorflex (Louisville, CO)

Prepared/validated orders for manufacture.

Performed customer service duties for distributors.

Educated inquiring customers about Colorflex products.

Sales support for regional managers.

EDUCATION

BS, Business Administration/Information Systems, University of Colorado-Boulder (Spring 1995)

SKILLS

Proficient with Microsoft Word, Excel, Access, PowerPoint, Windows Operating Software. Able to learn new software

products quickly and efficiently. Able to communicate with and train end-users of varying degrees of computer literacy.

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