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Customer Service Assistant

Location:
United States
Posted:
September 28, 2014

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Resume:

Jeremiah B. Lamb *** Thornbrooke Drive ( Hiram, GA

30141

678-***-**** (

acf6gq@r.postjobfree.com

Profile Awarded Master-At-Arms position at the culmination of a 22 week

intensive specialized Military Police training. Qualifications

include, anti-terrorism/force protection, riot control, security

details, comprehensive field training, extensive experience in

safety patrol, and public-service activities.

Key Skills Law Enforcement Crime Prevention Dispatch & Security

Public Safety Traffic Patrol Systems

Emergency Planning Evidence Firearms Safety &

Collection Handling

Surveillance Defensive Tactics Interviews &

Operations Interrogations

Criminal Security Crime Scene Management

Investigations Operations Emergency Response

Experience

Andrew and Walter Young Family YMCA (Project JUMPSTART) - Case

Manager

Atlanta, Georgia (03/2013-Present)

As Case Manager, performs duties assigned by the Program

Director, knows and consistently implements all approved

policies, protocols and procedures, sets and achieves annual

goals for job performance improvements.

Directly supervises staff in accordance to assigned duties and

responsibilities.

Worked with youth who had sexual offence charges/issues and

worked directly with juvenile delinquents (ages 14-21) some of

which had mental health issues.

Coordinate services for the child and family. Identify child and

family risk indicators and strategies for relapse prevention.

Works directly with Mental Health Service Providers, Judges,

Probation Officers, Police Officers, Principles, Social Workers,

School Counselors, Psychologist and Community Leaders.

Engaging the youth/family in a purposeful, supportive and helping

relationship eliciting the youth/family's choices concerning

their basic needs, understanding the youth/family's personal

history and their satisfaction, and/or dissatisfaction with

services and treatments such as medication preferences, service

preferences, etc.

Ongoing strengths assessment services and activities which

engages the youth/family as an active participant and addresses

youth/family strengths, wants, needs, preferences, etc.

Goal development and treatment planning services and activities.

It is expected that goal development and treatment planning

services include participation of the youth/family and others the

child/family wish to include such as extended family, natural

supports, professionals from other agencies, etc.

Individual therapeutic intervention. Examples include the

development of interpersonal self care skills, assisting the

individual to gain control over psychiatric or emotional

symptoms, assisting the individual to adapt to his/her life

situation and community settings in which he/she lives and

functions, etc.

Assistance in achieving academic progress. This can include

supportive counseling and/or problem focused interventions in

whatever setting is necessary. The focus is on assisting the

individual to manage symptoms which may be interfering with

achieving academic progress, not to directly teach academic

curriculum.

The provision of verbal, and if necessary physical crisis

management and/or coordination of emergency services during

periods of crisis.

Services and activities for transitional aged consumers which

begin in early adolescence and focus on preparing the consumer

for adulthood and transition in to services for adults.

Providing ongoing education to the child/family to members of the

consumer's family and to other individuals involved about mental

illness or serious emotional disturbances and behavior disorders

in youth concerning common treatment approaches, medication and

its side effects, rehabilitation, empowerment, and supportive

resources, etc.

KidsPeace - Community Support Individual

Bowdon, Georgia (03/2012 to 01/2013)

As Community Support Individual (CSI), services provided were

rehabilitation, environmental support, and resource coordination

services considered essential to assist a child and family in

gaining access to necessary services and in creating environments

that promote resiliency and support emotional and functional

growth and development of the child. Assistance in the

development of a child's individual rehabilitation plan (IRP).

Worked with youth who had sexual offence charges/issues and

worked directly with juvenile delinquents (ages 13-19) many which

had mental health issues.

Coordinate services for the child and family. Identify child and

family risk indicators and strategies for relapse prevention.

Assisted with personal development and educational performance.

Coordinated with Division of Family and Children Services (DFCS)

and Department of Juvenile Justice (DJJ) to implement services

for clients.

Worked directly with therapist (LPC) and (LAPC) in the treatment

of therapeutic services for mental health treatment of clients.

United States Navy - Master-At-Arms (Military Police)

Rota, Spain (06/2008 to 11/2011)

Served as a Master-At-Arms, conducting anti-terrorism/force

protection, random anti-terrorism measures, protection of

military high value assets protecting lives and property,

patrolling military base and preserving law and order. Supported

base operations and provided area security.

Provided dignitary protection for visiting admirals, members of

Congress and other high-ranking officials.

Directly supervised over 20 sailors both junior and senior,

supervision led to the direct qualification of 11 sailors in

patrols, emergency dispatch, and harbor.

Supervised and managed security dispatch, emergency operator, and

surveillance systems.

Gained proficiencies and experience in traffic accident

first-responder/investigations, police patrol, ticket/report

writing, felony traffic stops, search and seizures and criminal

investigations.

Manama, Bahrain (04/2007 to 05/2008)

Conducted "ATFP", Anti-terrorism/Force Protection,

counterterrorism, random anti-terrorism measures, protection of

military high value assets protecting lives and property,

patrolling military base and preserving law and order.

Participated in shore patrol missions ensuring the safety of

military member, contractors, and local nationals.

Earned consistent commendations for devotion to duty with

citations for excellence in rapidly resolving crisis situations,

upholding law and order, relating effectively with culturally

diverse populations and protecting property and lives.

First responder for "suicide shooter" thwarting further

catastrophe. Levered experience for training and mentorship for

junior sailors.

Directly supervised 12 junior sailors which led to successful

qualification governing watch-standing, patrols, emergency

response, and naval base familiarization.

Conducted advancement training with 2 junior sailors leading to

their advancement.

Urban Outreach Ministries - Program Coordinator

Atlanta, Georgia (05/01/2005 - 09/30/2006)

As program coordinator, duties included trip scheduling, funds

manager, processing applications, tutoring, mentoring and

supervising.

Ben Hill Recreation Center - Camp Counselor/Receptionist

Atlanta, Georgia (05/01/2004 - 09/30/2005)

As a camp counselor, duties included mentorship, team building

and enforcing core values. As a receptionist, duties included

customer service and maintaining daily log.

New Creation Christian Academy - Assistant Boys Varsity

Basketball Coach

McDonough, Georgia (10/01/2002 - 03/30/2003)

As an assistant coach, duties included assisting the coach,

keeping stats and running practice.

Cowart Family Ashford Dunwoody YMCA - Lifeguard/Swim

Instructor/Counselor/Tutor

Atlanta, Georgia (05/01/1999 - 08/30/2004)

As a lifeguard, duties included continual safety of all swimmers,

maintenance and cleanliness of pool. As a swim instructor, duties

were to provide individuals the proper techniques of learning how

to swim. As a camp counselor, duties included mentorship, team

building and enforcing core values. As an after school tutor,

duties were to help with homework and mentorship.

Recognition & Navy Achievement Medal for outstanding supervision, leadership,

Awards qualifications, off-duty activities and volunteer work.

Navy Meritorious Unit Commendation Medal

Navy Good Conduct Medal

National Defense Service Medal

Armed Forces Expeditionary Medal

Global War On Terrorism Expeditionary Medal

Global War On Terrorism Service Medal

Navy and Marine Corps Overseas Service Medal

Earned Sharp Shooter Marksman Awards in both small arms and

assault weapons.

Junior Sailor of the Year

Patrolman of the Month

Education & Capella University - Minneapolis, MN

Credentials Bachelors of Science in Psychology (September, 2012)

Morehouse College - Atlanta, GA

Bachelors of Arts in Psychology (Attended 4 years - 2002 to 2006)

United States Navy/Lackland Air Force Base - San Antonio, TX

Master-At-Arms School

United States Navy/Naval Station Great Lakes - Great Lakes, IL

Basic Military Training

A.C.E. Academy - Atlanta, GA

High School Diploma

Clearances & Active DoD Secret Security Clearance

Certification M9 pistol, M14 & M16 carbine, M500 shotgun, M50 and M60 machine

s gun

Handcuffing & Flexi-cuff

First Aid/CPR/AED

Alco Blow, Intox 400, Intox 8000

Basic Motorola Radio Operator

Forklift

EVOC - Emergency Vehicle Operators Course

Expandable & Straight Baton

Other MC Dean Security Systems

Qualification EHSS - Electronic Harbor Security Systems

s Pelco Security Systems

MDI Security Systems

CLEOC - Consolidated Law Enforcement Operations Center

SIS - Security Information System

M.A.C.H. - Mechanical Advantage Control Holds

Coxswain/Bowhook/Sternhook

Volunteer Walk for Women Against Violence 10K (Manama, Bahrain) 05/2007

Boxes for Troops (Manama, Bahrain) 12/2007

Assistant Youth Soccer Coach (Rota, Spain) 10/2008

Assistant Soccer Coach of the Year Award

Assistant Youth Basketball Coach (Rota, Spain) 04/2009

Youth Soccer Coach (Rota, Spain) 10/2009

Youth Basketball Coach (Rota, Spain) 04/2010

Youth Basketball Camp (Rota, Spain) 06/2010

Combined Federal Campaign (Rota, Spain) 2011

Youth Basketball Coach (Rota, Spain) 04/2011

JAMS/EDGE Youth Center Volunteer (Rota, Spain) 11/2008 to 08/2010



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