Kiran Kattamuri

Contact information:

Email: acf6gm@r.postjobfree.com

Mobile: 860-***-****

Summary

Have around 10 years of experience in Information Technology, including

* ***** ** ****** E-Business Suite. Over the years I have been working

as Business Systems Analyst for clients such as Emerson, AB Sciex, Tyco,

Diebold Inc., GE Security etc.

I have extensive experience working on multiple implementation and

support projects in Service Contracts, Install Base, Field Service,

Advance Pricing, AR, Inventory, Order management, Mobile Field Service

with different line of business. Has worked on end to end flows for

Service Contracts, Install base, Field Service; as well as worked with

Oracle EBS R12 and 11.5.10 on CRM modules.

Experience Highlights:

. Extensive background in identifying and writing business

requirements, preparing design documents, recommending best

practices, developing functional specs and interfacing with all

levels of the client organization.

. Having this knowledge has allowed me to successfully optimize

software solutions to meet customer needs in the areas of Service,

Order to Invoice and processes for many different industries.

. Experience in System Analysis, Requirement Study, Functional Design

Documentation, Test Plan Preparation, Unit testing, System

Integration testing, CRP's, UAT's, Issue Management and

Documentation.

. Proficiency in documenting business processes and GAP Analysis

including indentifying gaps and documenting the gaps at a detailed

level.

. Involved in training the client's super users on the Oracle

Applications.

. Expert in Service Contracts, Install Base, Field Service, Tele

Service, Advance Pricing, Mobile Field Service, Spare Management,

Territory Management, CRM Foundation modules and its integrations.

. Involved in 3 full implementation cycles. An effective team player

with good communication and interpersonal skills.

. Excellent analytical, interpersonal and communication skills.

. Good familiarity with various business processes.

. Experienced in preparing the process and GAP analysis documents.

. Good experience in Implementing AIM Methodology. Experienced in

preparation of RD055, BR035, CV10, RD080, MD50 documents

. Conducted many Conference Room Pilots (CRPs).

. Experienced in authoring user guides, training manuals and test

scripts. Involved in User Training

. Expertise in working with upgrades, fixes and migrations.

. Experienced in providing workarounds for critical business

situations.

. Experienced in streamlining the business processing using Oracle ERP

Educational

. Bachelor of Technology in Computer Science and Engineering -

Jawaharlal Nehru Technological University, Hyderabad, AP, India -

April 2004

Professional Experience

Current Employer: V-Soft Consulting Group

Role: Business Systems Analyst

Duration: March 2012 to Present

Project for Pearson Client at Bloomington, MN

. Environment: e-Business Suite R12.1.3

. Modules: Service Contracts, Advance Pricing, Account

Receivables, Inventory

. Worked on requirements gathering, As-Is state analysis, Gap

Analysis, Solution Design, Testing, Go-Live and post Go-Live

Support.

. Work with Pearson staff on determining the best solution to

integrating the systems from recent acquisitions as well as

other projects that relate to Oracle EBS and the Service

Module.

. Work on Pearson project methodology and documentation is

developed on-time and adheres to Pearson's specifications.

. Work on many issues as they develop.

Project for AB Sciex Client at Framingham, MA

. Environment: e-Business Suite R12.1.3

. Modules: Field Service, Tele Service, Service Contracts,

Advance Pricing, Install Base, Territory Management, Spares

Management, CRM Foundation, Mobile field Service, Order

Management.

. Worked as Business System Analyst for Oracle Service track.

Client is end dating SAP and going for R12.1.3 Oracle E

business suite. Worked on new service module implementation.

Worked on modules Field Service, Tele Service, Service

Contracts, Install Base, Territory Management, Spares

Management, CRM Foundation, Mobile field Service. Worked on

end-end implementation of project. Worked on GAP analysis,

CRP1, CRP3, CRP3, UAT phases. Able to demo standard out of

the box flows for all service modules and prepare GAP impact

analysis documents.

. Prepared MD50's for some of the GAP's and assisted functional

folks in design decisions. Prepared GAP analysis impact

documents, MD50's, BR100's, Test Cases. Worked closely with

technical team in preparing MD70's and monitoring them

closely on technical aspects. Helped technical team in

preparing best MD70 design and coding. Reviewed MD50's,

BR100's, and Test Cases.

. Worked with Oracle support in creating SR's on issues with

standard out of box functionality. Very good in writing sql

queries.

Project for Emerson Processs Management Client at Boulder, CO

. Environment: e-Business Suite 11.5.10

. Service Modules: Field Service, Tele Service, Service

Contracts, Depot Repair, Install Base, Advance Pricing,

Territory Management, Spares Management, CRM Foundation,

Mobile field Service.

. Worked as Business System Analyst for service modules

implementation. Completed the global design by interacting

with all business units across world areas. Worked on global

solution so that all business units across EPM can leverage

the solution.

. Worked for pilot site implementation project. Prepared

Fit/GAP documents, setup documents, functional

specifications, test cases, test plans etc. Worked on

integration testing/functional testing. Gave demo to business

users in CRP2, CRP2, UAT etc.

Previous Employer: Cyma System Inc.

Role: Business Systems Analyst

Duration: September 2006 to February 2012

Project for Simplexgrinnell(Tyco) Client at Westminster, MA

. Working as Oracle EBS CRM solution architect.

. Working on enhancements in Field Service, Service Contracts,

and Quoting.

. Gathered requirements from Business teams and provided the

best solution to the client.

. Conducted CRP's

. Prepared setup documents-BR100

. Prepared detailed level design document of MD.050's for all

Oracle CRM service modules

. Guided technical team in preparing MD70's and monitoring them

closely on technical aspects. Helped technical team in

preparing best MD70 design and coding.

. Very good in writing sq. queries.

Project for Masco Contractor Services at Daytona Beach, FL

. Environment: e-Business Suite R12.

. Was responsible for implementation of Oracle HTML Quoting, Order

Management, Configurator, Pricing

. Analysis of customizations and enhancements: evaluate design,

quality, stability and maintainability of custom code developed to

fill gaps between standard Oracle Applications functionality and

business requirements. Recommend and implement solutions as

needed.

. Involved in requirements gathering from Business Owners and

prepared design documents (AIM methodology).

. Worked on setups and flows in Oracle HTML Quoting, AME, Order

Management, Pricing and Configurator.

. Involved in testing of the Quote to Order and AME flows.

. Worked extensively on ATO, PTO items. Worked of customizations in

Oracle HTML Quoting, Order Management, and Shipping.

. Worked on Bill of Material end dated items validations and its

integrations to Quoting, Configurator.

. Worked on production support for Order Management, Oracle HTML

Quoting

Project for Diebold Client at Canton, OH

. Environment: e-Business Suite 11.5.10.2 & R12

. Modules: Oracle Field Service, Oracle, Oracle Service Contracts,

Oracle Install Base, Account Receivables, Inventory, Advance

Pricing, TCA.

. Implemented complete life cycle of project for Brazil CRM

product for Diebold. Was responsible for full life cycle

implementation from requirements to specifications to testing

to deployment.

. Gathered requirements from Business teams and provided the

best solution to the client. Business team is located in

Brazil country. Prepared the best solutions for various gaps

across CRM modules and presented to Business and finalized

the design of the complete project. Conducted CRP's for 4

months and design is completed

. Prepared setup documents-BR100. Prepared detailed level

design document of MD.050's for all Oracle CRM service

modules which are very complex because of lot of

customizations.

. Prepared data conversion documents for conversion. Created

CV.010 for data conversion requirements and mapping document-

CV.040. Guided conversion team on conversion on all CRM

conversions. Legacy system is Vantive.

. Once coding is complete participated in system integration

testing which took place for five months. Prepared test cases

in HP Quality Center. Testing took place in three rounds

(SIT1, SIT2, and UAT) so that all the defects were closed

with proper testing.

. Worked on production support issues. Provided very good

inputs by preparing documents of the issues to Oracle Support

team .Worked with Oracle support team on Severity issues.

. Gave training to end users on TeleService (CS), Service

Contracts (OKS/OKC), Install Base (CSI) processes. Prepared

training guide for end users.

Project for GE Client at Salem, OR

. Environment: e-Business Suite 11.5.10

. Modules: Oracle Service Contracts, Order to Cash(OTC),Order

Management, Oracle iSupport, Teleservices, Depot Repair, Account

Receivables, Install Base, Inventory, Pricing, General Ledger,

TCA, iPayment.

. Gathered requirements from Business (customer service, finance,

billing, sales) teams GAP analysis is done and provided the best

solution to the client. Prepared high level design documents

RD.050 which includes all the requirements. Prepared detailed

level design document MD.050's for Service Contracts, iSupport,

TeleService, Depot Repair implementation.

. Setups are done for Conference room pilot which occurs every four

weeks.

. Prepared test cases which cover all complex scenarios. Worked on

production support issues. Provided very good inputs by preparing

documents of the issues to Oracle Support team.

. Worked with Oracle support team on High Severity issues.

Project for Southern Linc Wireless at Atlanta, GA

. Environment: e-Business Suite 11.5.10

. Involved in setup and implementation of iStore, Quoting,

Configurator, Service Contracts, modules in Oracle CRM 11i.

. Created multiple sites in iStore(B2B and B2C).

. Customized various pages in HTML Quoting(Create Customer Page,

Line items Page, Overview

Page, Additional Information Page).

. Worked on iStore customizations like User Registration, Create

Customer, Overview pages.

. Worked on Look and Feel of iStore. Worked on setting up iStore.

Worked on iStore integrations with other modules.

. Create Customer page has been customized. Added new fields

Prefix,Suffix,changed labels, equipment only.

. Done customizations on Equifax credit check and address validation

in Customer Create page.

. Customized line items page to launch configurator directly from

line items page instead of Products page.

. Worked on configurator input extension and integrations between

quoting and configurator.

. Worked on Overview page and added two new fields for Order status

and Order comments.

. Customized pages in OA Frame Work for provisioning queue custom

module.

. Developed a pl/sql package for pulling data into custom tables for

provisioning queue from Quoting and configurator tables.

. Created custom patches and installed it on various environments.

. I raised TAR's and solved some critical bugs when I am having

issues with seeded code.

. Used PVCS for version control of Custom code objects

Previous Employer: L&T Infotech

Role: Programmer Analyst

Duration: November 2004 - August 2006

Project for V-Collect Inc. at Pittsburgh, PA

. Environment: e-Business Suite 11.5.10

. Modules: Order Management, Account Receivables, Service

Contracts, Install base.

. Worked on conversion programs, forms and report

customizations.

. Technical Expert: Created technical design documents MD.070 for

technical team. Since the volume of contracts created (at least

4000 contracts per day) is huge Service Contracts are created from

interfaces using public API's. Created CV.010 for data conversion

requirements and provided solution to the client. Created mapping

document-CV.040 for contracts creation: Header Creation, Parties,

Contract groups, Contracts Process, Service Lines, Covered Lines,

Sales Credit, QA checklist, Billing Schedules, Workflow, Activate

the contract. Mapping documents are created for contracts updation

and termination also. Worked on conversion of Install Base and

Service Contracts from Legacy system. Service Contract is created

from Order management.

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