Kristena Bridges

** ******** *****

Durham, NC **713

C: 919-***-****

acf6ee@r.postjobfree.com

Career Overview

Amicable and customer-oriented Cashier and Customer Care Agent with experience with

working in fast-paced environments. Solid team player with great positive attitude in

advancing my knowledge.

• Excellent communication skills

• Very adept Listening skills

• Strong organizational skills

• MS software proficient

• iOs and android experienced

• Core StrengthsReadily adapts to new conditions and responsibilities

• Ability to apply knowledge and skills

• Work well in stressful situation

• Detail oriented

•

Accomplishments

Customer Service and Sales

• Consistently received positive feedback from guests and created repeat business

by developing long-term professional relationships with customers.

• Handled guest complaints and maintained/insured a positive experience for all.

• Ensured that customers were satisfied with services by conducting follow-up calls.

• Met and exceeded sales quota.

Work Experience

August 2013

To

May 2014

Time Warner Cable, Inc Raleigh, NC

Customer Care

Answer phones to respond to sales orders, technical issues, general customer inquiries,

billing related questions, and customer complaints. Consistently and regularly offer new

products and services on all calls. Project a professional company image through phone

interaction.

April 2012

To

March 2013

Xerox Commercial Solutions, LLC. Raleigh, NC

Customer Service Representative

Worked as a team member providing technical support, resolving software and hardware

related issues. Set expectations with customers. Gain agreement and determine solutions.

Responsible for setting up repairs and appointments for customer. Provide the best

support to all customers.

July 2011

To

January 2012

Wal-Mart Stores, Inc. Garner, NC

Cashier

Worked as a team member performing cashier duties, greeting customers,

Product assistance and cleaning while providing excellent customer service. Responsible

for ringing up customers in timely manner and guaranteeing high level of customer

service.

Educational Background

2016 Wake Technical Community College

Business Administration

2010 Leesville Road High School

High School Diploma

AKA 2010 Debutante Selectee

References available upon request.

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