Walter A. Charowsky 302-***-****

acf6dj@r.postjobfree.com

** **** ****, ********, ** 19734

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OBJECTIVE

Computer Operator with over 15 years experience seeking an IT support

position, which will utilize my widespread knowledge and skills.

SKILLS

Proficient with Microsoft Word, Excel, and Outlook. Experience with

multiple ticketing systems to include: Heat, Trackit and Tivoli Service

Request Manager.

EXPERIENCE

INTEGRITY STAFFING, Middletown, DE

March 2014 to Present

Placement Specialist: Interview and in-process candidates for Amazon

fulfillment centers in the tri-state area. Compile and run reports for

management and corporate office.

JP MORGAN CHASE / TECHNISOURCE / RANDSTAD, Wilmington, DE

September 2012 to July 2013

Logistics Technician: Performed all duties related to asset management in

a Tier 4 core data center. Worked closely with project managers and

coordinated decommissions and new asset installs. Maintained spare parts

and cable supply inventory.

Media Operations: Handled all magnetic media and performed tape processes

in a multi-library, large-scale data center.

CHRISTIANA HEALTH CARE SERVICES / TECHNISOURCE, New Castle, DE

August 2011 to September 2012

Operations Support Technician: Monitored and operated control consoles of

computer systems, network facilities, and all attached peripheral

equipment. Optimized system utilization by adjusting system resources in

order to meet Service Level Agreements.

Detect, analyzed and resolved routine computer production processing

problems. Escalate problems according to procedures. Maintained effective

lines of communication with all members of the IS department as well as

customers.

Operated Xerox Cut sheet printers and distributed reports.

Walter A. Charowsky Page 2

COMPUTER SCIENCES CORPORATION, Newark, DE

August 2005 to June 2011

Computer Operator: Monitored multiple systems, (186) between five

operators in an OS/MVS, AS400, and AIX environment. Performed daily

procedures on systems. Monitored all peripheral equipment associated with

systems. Operated multiple IBM 3800 printers. Maintained and updated

procedural databases on all client systems.

PLAYTEX PRODUCTS / TEK SYSTEMS, Dover, DE

August 2004 to August 2005

AS/400 Computer Operator: Responsibilities included monitoring batch jobs,

system back-ups, printing reports, and tape management. Performed helpdesk

duties for AS/400 system users.

SELF EMPLOYED

August 2002 to August 2004

Sub Contractor for the following services: Residential structured wiring

for phone, CATV, whole house stereo, home theaters security and fire

systems, computer networks, intercom and central vac systems.

SPIELO USA INC., Lincoln, RI

March 1999 to August 2002

Delaware Service Coordinator / Lead Technician: Responsible for the

installation, maintenance, and software upgrades of 1350 slot machines at

three Delaware venues. Other duties included training and supervision of 8

technicians. Train track personnel

on the basic operation of terminals and functionality of games. Maintain

database for preventive maintenance schedules and parts inventory. Assisted

in the installation and training of personnel at four venues in West

Virginia.

AUTOMATED WAGERING INTERNATIONAL, Dover, DE

August 1995 to March 1999

Advanced Computer Operator: Moved from lottery operations to video lottery

operations to assist in the start-up of video gaming in Delaware.

Responsibilities varied from maintaining terminal database to setting up

video laboratory and testing software on all

slot machine vendors in the state. Other duties included running financial

reports for the state lottery. Facilitate software upgrades for all

vendors. Design, installation and maintenance of communication systems

at three Delaware casinos.

Walter A. Charowsky Page 3

AUTOMATED WAGERING INTERNATIONAL, Dover, DE

August 1994 to August 1995

Computer Operator / Lottery Operations: Duties included: Maintaining help

desk for lottery retailers, trouble-shoot and ensure the smooth operation

of lottery terminals in the

state. Dispatch technicians when needed. Responsible for the daily

processing of games and day end accounting utilizing a RISC/6000 AIX

computer system. Other duties included running financial reports for the

state lottery. Trained employees in Arizona and Maryland in the daily

operations of their new facility; also organized and trained help desk

personnel in both states.

WILMINGTON TRUST COMPANY, Wilmington, DE

August 1991 to August 1994

Computer Operator: Operated an IBM computer system and all peripherals in

an OS/MVS environment. Utilized three IBM 3800 series printers.

AMERICAN EXPRESS CENTURIAN BANK, Newark, DE

May 1987 to June 1991

Lead Computer Operator: Daily processing of batch jobs utilizing an IBM

9375 computer system in a VM/VSE environment, system back-ups, print and

distribution of reports. Write computer room procedures and ordered

supplies.

MILITARY: United States Army 8/82 - 2/87

MOS: 74D Computer Operator

Honorable Discharge: 2/87

Security Clearance: Secret

INTEREST: Board Member, Delaware S.I.D.S. Affiliate

Classic car restorations

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