Nicole Manning

*** ***** ** **** ****: 801-***-****

American Fork, Utah 84003 Email: acf6d8@r.postjobfree.com

SUMMARY:

I have 7+ years of experience with customer service, and 6+ years experience in dealing

with money; handling, counting, and delivering to banks. I also have 1+ year of

experience in directing and answering phone calls, creating appointments, making

schedules and taking payments over the phone. I have 6+ years of food and beverage

experience, and 3 years of experience in serving/waitressing.

I definitely thrive in customer service oriented positions. I enjoy being around and

helping people. I’m looking for a long term (full-time) career in which I can work my way

up to being a valuable employee.

QUALIFICATIONS:

•

• Excellent communications skills

• Current in Word, Excel and PowerPoint

• Excellent with customer service

• Great organization skills

• Strong people skills

• Know how to build and maintain strong clientele relationships

• Able to handle and resolve problems

• Experience in handling phone calls

• Much experience in handling money

• Able to multi-task and work well under pressure

HIGH-LIGHTS:

•

• Held a supervisor position for 2.5 years

• Achieved and maintained all “Excellent” ratings on customer service surveys

• Have taken Communications classes through UVU

•

EXPERIENCE:

Inter-shop Liaison August

2014-Present

Shirts Illustrated

Orem, Utah

• Creating a schedule for all jobs from salesmen.

• Answering and coordinating emails all day everyday

• Communicating between both companies (salesmen and warehouse workers) to make

sure all jobs are pulled and ready to be printed on time.

• Pulling all art files, and making sure it's ready for the printers on time.

• Shipping all orders at the end of the day.

• Maintaining a clean, well-organized office.

EXPERIENCE:

Togo Coordinator/QA Expediter/Server August 2012-

August 2014

Chili’s

American Fork, Utah

• Answer all incoming phone calls

• Keep and maintaining a correct till every shift

• Responsible for taking information and planning dates and times for arrival/pickup of

orders

• Take care of and handle any concerns or problems with costumers on a daily basis

• Responsible for sending all food out to the right tables at the right time

• Responsible for communication between the kitchen and the servers

• Keep the kitchen line in an organized, calm environment

• Create a Togo schedule that will fit everyone’s needs

• Counting/claiming tips

• Working fast and efficiently to make sure all costumer needs are met in a timely fashion

Server/Host May 2011-

October 2012

Chuck-A-Rama

Draper, Utah

• Answering all incoming phone calls and taking reservations

• Taking care of costumers' needs such as bringing drinks, getting refills, taking and

cleaning up plates

• Cleaning up after customer quickly to make room for another, ie. cleaning and bussing

tables

• Responsible for cleaning and maintaining dessert bar

• Responsible for taking care of large private parties up to 80+

• Keeping a clean and orderly wait-station

• Counting and claiming tips

Supervisor/Cook/Cashier August 2008-

August 2011

The Italian Place

American Fork, Utah

• Opened and closed the store regularly

• Handled money during business hours as well as responsible for the daily count at the end

of the day, including taking day’s profits to the bank.

• Responsible for other employees

• Responsible for handling costumers' complaints and/or concerns

• Peeled, washed, trimmed, and cooked vegetables and meats

• Cooking all food in an orderly and timely fashion

• Occasionally made employee schedule

• Organize all incoming order paperwork and employee applications

EDUCATION:

High school diploma from American Fork High School American Fork,

UT: June 2011

• Studies included Psychology, Marching Band and Social Studies

Current Student at UVU: Orem, UT: Aug.

2011-Present

• Studies include Psychology and Secondary Education (Studying to get a Masters)

*References available upon request

Contact this candidate