James B. Jones

**** ******** *****

408-***-****

acf6bv@r.postjobfree.com

Customer Service Representative

Profile More than 10years' successful experience in

software/hardware technical support, with HP

laptops, and Desktop computers, and with recognized

strengths in phone support for Microsoft windows

operating systems, i.e. windows XP, VISTA, windows

7, problem-solving and trouble-shooting, software

installations, and implementations on HP laptop

computers.

Possess solid computer skills.

Ability to train, motivate, supervise, and call

monitor technical support representatives,

Developed FAQ's for software.

A team player, acknowledged as "Total Quality

Technical Support Professional.".

Installations of computer motherboards, and system

configurations.

Synopsis of Performed 50 - 60 calls per day, performed various

Achievements duties, i.e. helping customers with the 8x8 web

portal for their VOIP services, installing windows

XP, VISTA, and windows 7 for employees to run,

install and configure 8x8 web portal for customer,

setting up HP PC systems, and laptops, PC

motherboards, Video cards, replace hard drives,

etc., build complete PC systems from ground up,

able to lift 70+ lbs.

Employment 8x8, INC. 2011-2013

Sales Support / Retention Representative

Performing various tasks pertaining to

8x8's VOIP system

Helping customers on the phone setup their

8x8 web portal

Helped customers setup their routers,

Netgear, Linksys, through phone and

remote tools, etc Citrix - Go to Meeting,

or 8x8's Virtual Meeting., training

support representatives with call

monitoring, call recording.

Answered various questions concerning

8x8's VOIP system in general.

Assisted the 8x8's sales department with

various request, ie calling customer to

help with request, or to troubleshoot

their VOIP telephone system.

ENDICIA, INC. Palo Alto, CA 2002-201

0

Technical Support/ Customer Service Rep.

Worked with 14 technical support

professionals, covering

various shifts of phone support using HP

computers.

Support sales reps for client support and

software installations

troubleshooting, etc.

Quickly and effectively solve customer

challenges and request.

Answered various questions concerning

software usage.

Education Sawyer Technical College, San Jose, Ca 1992 -

1993

Associate of Arts: Communications & Public

Relations

References Furnished Upon Request

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