Berneeda Hayes

*** * **** **. ***.

****, *******, **

60653

Cell: 619-***-**** -

acf6bp@r.postjobfree.com

Summary

Skillful and dedicated Representative with extensive experience in the

administration field. Adept in

coordination, planning, and support of daily operational and administrative

functions.

Highlights

Meticulous attention to detail Microsoft Office proficiency

Proper phone etiquette Excel spreadsheets

Articulate and well-spoken Invoice processing

Great time management Database management

Flexible Human resource laws knowledge

Works well under pressure Payroll processing

Customer service-oriented Bank reconciliations

Type 45wpm w/accuracy

Accomplishments

Supported CFO through personal document management, calendar organization

and collateral preparation for

meetings.

Proven track record of accurately completing research, reporting,

information management, marketing, and

business-development efforts within budget requirements.

Adept at developing and maintaining detailed administrative and procedural

processes that reduce redundancy,

improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and result-oriented in supporting complex, deadline-driven

operations; able to identify goals and

priorities and resolve issues in initial stages.

Experience

COLLECTIONS AGENT

February 2014 to Current

VAN RU CREDIT CORPORATION - Des Plaines, IL

.Receive and process collection items (negotiable instruments), such as

checks, drafts, and debit card payments

presented to varies clients by customers paying their outstanding debt.

.Debit bank account and credits customer's account to liquidate outstanding

collections.

.Make 150-180 outbound calls a day, also included inbound calls.

SALES REPRESENTATIVE

April 2013 to February 2014

TRUGREEN - Crestwood, IL

.Sold pest-control and lawn care to homeowners.

.Quoted price, obtained consent of customers, and scheduled treatment.

.Debited bank account and credits cards for services.

.Made 100-120 outbound calls a day, also included inbound calls.

COLLECTIONS AGENT

June 2013 to July 2013

EOS CCA - Tinley Park, IL

.Received and processed collection items (negotiable instruments), such as

checks, drafts, and debit card

payments presented to Verizon Wireless by customers paying their

outstanding debt.

.Debited bank account and credits customer's account to liquidate

outstanding collections.

.Increased assigned route by 6% in one week.

LOSS MITIGATION SPECIALIST

September 2009 to April 2013

TD BANK - Westlake, TX

.Received and processed collection items (negotiable instruments), such as

checks, drafts, and debit card

payments presented to TD Bank by customers paying their outstanding debt.

.Read letter of instructions accompanying negotiable instruments to

determine disposition of items.

.Debits bank account and credits customer's account to liquidate

outstanding collections.

.Made 150-180 outbound calls a day, also included inbound calls.

HR MANAGER/OFFICE ADMINISTRATOR/CASE MANAGER

July 2007 to September 2009

UNITED AFRICAN AMERICAN MINISTERIAL ACTION COUNCIL (UAAMAC) - San Diego, CA

.Verified, allocated, and posted details of financial transactions into

accounting system.

.Prepared sales slips, invoices, receipts, check stubs, and financial

reports to Board members. Reconciled and

balanced accounts.

.Compiled reports to show statistics, such as cash receipts and

expenditures, accounts payable and receivable,

profit and loss and other items pertinent to operation of business.

.Processed payroll for employee wages from time cards and prepare checks

for payment of wages. Responsible for

all financial transactions kept, such as A/R Bookkeeper (clerical), and A/P

Bookkeeper (clerical).

.Identifies legal requirements and government reporting regulations

affecting human resources functions and

ensures policies, procedures, and reporting are in compliance.

ACCOUNTS PAYABLE AND RECEIVEABLE

September 2005 to July 2007

CALIFORNIA MARKETING - San Diego, CA

.Calculated employee wages from time cards and prepared checks for payment

of wages.

.Prepared withholding, Social Security, and other tax reports.

.Responsible for typing vouchers, invoices, checks, account statements,

reports, and other records, using typewriter

or computer.

.Verified, allocated, and posted details of business transactions to

subsidiary accounts in journals or computer

files from documents, such as sales slips, invoices, receipts, check stubs,

and computer printouts.

Promoted in 5 months from HR Recruiter management position below to

Accounts Payable/Receivable position

above.

Human Resources/Recruiter

.Issued applications to applicants at counter.

.Interviewed applicants for employment and processed application forms.

.Informed applicants of company employment policies and compiled and typed

reports for production manager

review.

.Attended job and career fairs, researched alternate methods of obtaining

employees, and verified applicant's

information.

.Maintained the quota of recruits required per week.

Promoted in 2 months from Customer Service position below to Human

Resources /Recruiter management position

above.

Customer Service Representative

.Performed a variety of key functions, addressed inquiries of current and

potential subscribers.

.Increased company revenue by $40,000 in first two months of tenure by

providing excellent customer service and

negotiating with key trade subscribers.

Education

Certified: Applications and Networks

Coleman College - LaMesa, CA, United States

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

Contact this candidate