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Project Manager Customer Service

Location:
Charlotte, NC
Salary:
85,000--90,000/ yr
Posted:
September 29, 2014

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Resume:

LESTER T. GONZALEZ

**** ****** **., *********, ** 28269

Email: acf665@r.postjobfree.com

787-***-****

PROFILE: Project Manager

Experienced, results driven, construction project manager with extensive knowledge in pre-construction, site

management, closeout, and turnover. Keenly adept at interpersonal relationships and leadership with an unyielding

commitment to excellence and customer service.

OBJECTIVE:

A high level managerial post in a well positioned company that values highly developed management skills and

focuses on “doing things the right way”. I seek a challenging position that will allow me to continue drawing from

my vast and varied real world experience and yet, by learning and adopting new construction management

techniques and processes, “elevate my game” to a higher level.

KEY SKILLS:

Highly skilled at int erpersonal relationships, working with and leading people to embrace a commitment to

excellence

Confident in building positive relationships with clients, design teams, subcontractors, and suppliers

Successful team building skills

Highly developed analytical and decision making skills

Honesty, Integrity, Meticulous and Transparent Reporting and Communication

Experienced at proposal preparation and presentation

Fostering Health and Safety in the workplace, respect for fellow workers, and respect for the Community

Firmly focused on listening to my customers and, earning repeat clients, as being my #1 goal

Full understanding that as an Executive one has commitments to external clients, as well as, internal clients

Well versed in promoting the companies values and beliefs

Proven ability to manage several project simultaneously

CAREER HISTORY:

Over ten years of experience in managing the construction of a wide array of building types such as, entertainment

pavilions (EPCOT), correctional institutions, multi-family (high rise), single family and shopping centers.

Twenty-two years of executive experience, managing the construction and renovation of large (1000rms) hotels and

resorts, restaurants, marinas, and golf courses. Clients included top shelf clients such as Wyndham, Tishman

Hotels, Blackstone, Westin, Luxury Resorts, Holiday Inn, and Intercontinent al. Includes, four years of experience

as Director of Facilities of a 1000 rm Hotel and Golf Resort, managing 120 employees and a $10MM annual

budget.

EDUCATION: University of Florida

BA Architecture

MA Architecture

MS Construction Management

CERTIFICATIONS AND APPLICATIONS:

State Certified General Contractor, State of Florida, (not active)

USGBC

OSHA 30 hour Construction Safety

GRP Green Roof Professional

Microsoft Projects 2010, Microsoft Office Suite

LESTER T. GONZALEZ

787-***-****

PROJECT HISTORY

Northface G.C.,PR:2001~2014 Owner ● Multitude of Projects within the Hospitality Industry ● Hotel Remodeling

By exercising “big company” management skills and “small company” customer satisfaction, I was able to take my

start-up to $2mm annual revenue within two years. In our fifth year, I started a design-build department that has

developed several projects for several top shelf companies. Over the past eight years, 75% of our customers were

repeat customers.

Coastal Dev.,PR:1995~2000 Owners Representative ● 648 acre PUD, Hotel, Golf, Residential ● $300mm

Spearheaded all pre-development activities of the large, 648-acre PUD. Interviewed and qualified architects, golf

course architects, site engineers, interior designers, specialty consultants, and FF&E suppliers. Prepared all pre-

development and construction budgets & schedules. Led the segregation process of all 63 parcels and completed all

construction permitting requirements. Managed the development and construction of a 14 unit, luxury beac hfront

attached villas project, whose pricing started at $1.8mm

Palmas del Mar, PR: February 1995 – November 1995 ● Development Consultant

By providing meticulous and realistic budgets and preparing clear and concise reports, I was able to convince the

Owner that the financial framework of the $440 mm hotel and property improvement project was not sustainable.

Conquistador Resort and C.C.: 1992~1995 Director of Facilities

As part of the opening team, I conducted all “final” hiring interviews for the engineering department. By hiring the

“right attitude”, I was quickly able to form a “team” among my 120 department employees and was able to reduce

our department budget by 20% before our third year. As member of the executive committee, I participated in all

operational decisions of the 1000 room facility.

Conquistador Resort and C.C. 1991~1992 Project Manager ● Reconstruction of Hotel, Golf, Marina ● $247mm

In order to overcome a lengthy and costly value engineering process I coordinated with the Architects and

Engineers, to break the project into 7 bid packs which allowed us to simultaneously bid and contract 5 General

Contractors and 2 specialty contractors in order to complete the project within the forecasted 18 months.

PREVIOUS EXPERIENCE

A wide range of on-site management positions within construction, as well as, development projects totaling over

$300mm.



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