Customer Service Insurance
Resume:
JUDE WILLETS
**** *********** **., **********, ** 27217
acf62z@r.postjobfree.com
Objective
WORK IN A HEALTH CARE ENVIRONMENT WHERE I CAN BE CHALLENGED AND LEARN NEW THINGS IN AN AREA WHERE PEOPLE LIKE WHAT THEY’RE DOING AND ENJOY WORKING TOGETHER TO GET THERE GOALS ACCOMPLISHED.
Skills
Excellent Organizational Skills
Strong Customer Relations Skills
Computer Proficiency
Data Entry
Computer: MS Word, MS Excel, MS PowerPoint
Telephone Answering, 12-Line System
Word Processing and Typing
10-Key Calculator
A+ Customer Service Skills
Filing Insurance Claims (HCFA 1500)
Knowledge of ICD9 codes and CPT4 coding,
Employment
LABORATORY CORPORATION OF AMERICA BURLINGTON, NC
CUSTOMER SERVICE SUPPORT REPRESENTATIVE - PATIENT BILLING
05-2007 – 7/2012
RESPONSIBLE FOR ANSWERING INBOUND CALLS OF OVER 120 A DAY FROM DOCTORS, INSURANCE COMPANIES AND PATIENTS. COLLECT MONIES TO MEET A QUOTA EACH DAY. RESOLVE INQUIRES FROM CUSTOMERS WHILE ON THE PHONE, MAIL AND THOUGH EMAIL.
PROCESS AND RESEARCH DENIALS FROM MEDICARE, MEDICAID AND PRIVATE INSURANCE CARRIERS.
RESPONSIBLE FOR MAUNAL AND ELECTRIONIC CLAIM FILING, REVIEWING EOB’S TO INSURE PROPER BILLING. NOTE ALL ACCOUNTS FOR ACCURATE RECORDS.
RESPONSIBLE FOR TIMELY FOLLOW UP ON ALL ESCULATED ISSUES FROM PATIENTS, DOCTORS OFFICES AND INSURANCE COMPAINIES
BLYTHE CONSTRUCTION GREENSBORO, NC
FIELD OFFICE ACCOUNTANT
10/2004 - 5/2005
MULTI-TASKING, RESPONSIBLE FOR PAYROLL, ACCOUNTS RECEIVABLE, MAKING SPREADSHEETS FOR DIFFERENT JOBS, WORKING WITH EMPLOYEES AND THERE FILES, PAPERWORK FOR INDIVIDUAL HIRES, ANSWERING PHONES.
EXPRESS PERSONNEL GREENSBORO, NC
ADMAN
3/2004 – 10/2004
TEMP. SERVICE, WORKED AS A RECEPTIONIST, SECRETARY, CASHIER, AND
SEVERAL PLACES IN CUSTOMER SERVICE
Education
COLLEGE CREDITS` 1997 - 1999
GUILFORD TECH COMM. COLLEGE JAMESTOWN, NC
STUDIED OFFICE TECHNOLOGY, HAVE ADVANCED COMPUTER SKILLS IN DATA
ENTRY, MS WORD, MS EXCEL, LOTUS AND POWERPOINT.
DIPLOMA 1992 - 1996
FLAGER PALM COAST HIGH SCHOOL PALM COAST, FL
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