PATRICIA S. DUDLEY

acf62w@r.postjobfree.com

770-***-****

Loganville,Georgia www.linkedin.com/in/dudleypatricia/

OFFICE MANAGEMENT PROFESSIONAL

Detail-oriented, goal-focused, and success-driven Bookkeeper and Office

Management Professional who is known for improving processes and

contributing to organizational growth. Exceptional customer relations

skills paired with unparalleled ability to generate revenue growth. Keen

knowledge of accounts receivable and other general accounting functions.

Proven capacity to take initiative and to develop procedures that increase

efficiency. Demonstrated record of success organizing multiple tasks,

indentifying and resolving problems in a timely manner, and providing

visionary leadership. Excellent communication skills. Proficient in

Microsoft Office Suite.

Bookkeeping ( Data and File Maintenance ( Revenue Growth

Expert Customer Relations ( Problem Resolution ( Process Improvement (

Accounts Receivable ( Sales Banking Services ( Office Management and

Operations ( Scheduling

ACCOMPLISHMENTS & CAREER HIGHLIGHTS

Bookkeeping

o Created and maintained thorough spreadsheets.

o Performed general accounting functions and maintained thorough

accounting records.

o Accurately calculated and verified invoices.

o Consistently improved upon processes and increased overall

efficiency.

o Implemented more effective filing system.

Office Management

o Organized tasks of office and sales staff.

o Fostered an environment of consistent learning and cross-training.

o Incorporated innovative motivational tools such as sales

competitions and incentives.

o Encouraged teamwork among all staff.

o Developed expert knowledge of all team-member functions to avoid

gaps in operation during absences.

o Identified and resolved problems in a timely and efficient manner.

Customer Relations

o Responded to phone inquiries from customers.

o Addressed customer concerns and reversed desire to cancel service.

o Demonstrated active listening skills to fully understand customer

needs.

o Consistently exceeded sales goals.

o Provided viable training to staff members on sales and customer

service techniques.

o Exhibited expert knowledge of services offered and conveyed

professionally to customers.

o Cultivated lasting relationships with customers, resulting in repeat

business opportunities.

PROFESSIONAL EXPERIENCE

ARROW EXTERMINATORS, Atlanta, GA

2006 - 2013

Wildlife Office Manager - Termite Administrator and Scheduler

Office Manager, Customer Service Representative

ELITE SERVICES, Loganville, GA,

2003 - 2006

Office Manager, Accounts Receivable Clerk, Operations Director

BRAND BANKING COMPANY, Lawrenceville, GA

2001 - 2003

Bookkeeper, Proof Operator, Reader/Sorter Operator

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Patricia S. Dudley

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SELF-EMPLOYED, Loganville, GA

1999 - 2001

Childcare Provider

WALTON BANK & TRUST, Monroe, GA

1998 - 1999

Bookkeeper, ATM Teller, NSF Clerk, Wire Transfer

Additional Professional Experience:

Childcare Services (1996 - 1998)

Federal Reserve and Brokerage Specialist, Wachovia Bank & Trust (1979 -

1995)

EDUCATION

FORSYTH TECHNICAL COLLEGE, Winston-Salem, NC

A.A.S. in Business Administration

Professional Development

Securities Processing Course - Interaction Training Program

Effective Writing Training Program

Time Management Training Program

Introduction to Supervision Program

AWARDS AND RECOGNITION

Recognized as #1 Sales Person in Georgia for three consecutive years for

achieving more than $210,000 in revenue generation. Named to Pinnacle Club

and Chairman's Club.

COMMUNITY INVOLVEMENT

Volunteer participant in Children's Healthcare Christmas Parade

Led 13-week Grief Share Group to help others through grief process

Led Joy Club, which provided Bible instruction to children ages 3

through 12.

Contact this candidate