Implementation Specialist

IT software implementations professional with more than 8 years experience.

Interacted face-to-face with multiple clients simultaneously, as well as,

hosted remote communication channels to provide unparalleled customer

service. Dealt with multiple hardware platforms including Dell, HP and

Apple. Currently, travelling both nationally and internationally assisting

clients. Troubleshot issues as necessary, both on-site and via client

support software. Provided technical documentation to clients as needed.

Comfortable in providing training seminars and demonstrating product

expertise as needed.

Technical Expertise

+ End User Support & Training +

Interface with multiple SAP's

+ Software Installation & Configuration + SQL

Management Studio 2008

+ Client Needs Fulfillment +

Network Connectivity Issues

+ Intranets, LANs & WANs + Windows

2000, XP,7, Server 2003,2008

Professional Experience

ORACLE-Micros Systems, Inc - Columbia, MD

June 2013 - Present

Information Technology

Implementations Specialist

. On-Site project manager on many projects throughout the U.S.

. Assist in large and complex system installations as required and

other field/in-house activities.

. Track, research and resolve post installation issues by utilizing

Clarify Tracking software.

. Stage/prepare customer equipment for installation.

. Prepare/setup equipment for End-User training

. Wrote POS Database for over 40 companies

. Set up Network for training purpose

. Installed Company software and provided End User Training

. Manage Enterprise Servers and configure switches and routers

University of Maryland, University College - Largo, MD

February 2012-June 2013

Office of Student Accounts

Third Party Billing Associate

. Proficiently copied, filed, and indexed time sensitive documentation

. Efficient knowledge of DMS, PeopleSoft, the entire Microsoft Office

Suite, and other company specific programs

. Dedicated to the success of the entire department and other

departments within the institution

. Willing to learn and comply with all company policies and procedures

Navy Exchange Service Command - Bethesda, MD and Arlington, VA

October 2004 - December 2010

Naval District Washington, Retail Department

Branch Exchange Manager 2007-2010

. Managed a team of 37 associates including 8 department supervisors

. Responsible for 3.5 million dollars of merchandise

. Performed budgeting, scheduling, payroll, team building, training,

inventory control, and auditing duties

. Proficiently produced weekly performance reports utilizing Microsoft

Office suite

Loss Prevention/ Safety Manager 2004-2007

. Lead a team of 12 investigators and 2 department supervisors

. Apprehended shoplifters both internal and external

. Excellent report writing skills

. Key custodian, and responsible for 61 million dollars in combined

company assets

. Installed and interfaced CCTV with Point of Sale terminals

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