Erica Harris

702-***-****

acf61m@r.postjobfree.com

Summary of Knowledge and Skills

. - Over two years of experience working in a fast paced retail and office

environment

. - Highly motivated, self-starter; committed to achieving exceptional

results

. - Excellent communication skills, friendly, positive attitude

. - Ability to answer multi-line phone system and accurately manage message

deliveries

. - Proficient with PC Computers, Microsoft Word, Microsoft Excel,

PowerPoint, etc.

. - Honest, trust worthy and respectful

. - Understanding of all rules (legislations, policies and procedures).

.

Employment History

Sitel for Sony

09/2014 - Present

- Follow standard processes and procedures.

- Proper phone etiquette

- Deliver service and support to end-users using and operating automated

call distribution phone software, via remote connection or over the

Internet.

- Interact with customers to provide and process information in response to

inquiries, concerns, and requests about products and services

(Troubleshooting) .

- Dealing with personal information

- Customer service

Wetseal

05/2013 - 11/2013

- Sales Associate

- Great customer service

- Go backs

- Cashier

- Stock

- Figure 8

- Loss prevention

Sprouts Farms Market

10/2012 - 04/2013

- Deli

- Sandwich Bar

- Maintain Deli area cleanliness

- Customer support

- Receive orders

Mainline Graphics

10/2009 - 07/2011

- Receptionist (Secretarial, clerical, and administrative support)

- Maintain a safe and clean reception area

- Answering telephone, screen and direct calls

- Take and rely messages

- Provide information to callers

- Receive and sort mail and deliveries

- Schedule appointments

- Filing, scanning and email correspondence

- Keep an adequate inventory of office supplies

Talbots

05/2008 - 07/2009

- Cashier

- Shoe department

- Go backs

- Fitting room

- Keeping floor organized at all times

Macys

06/2007 - 04/2008

- Greet and direct all customers courteously

- Cashier

- Shoe department

- Clearing fitting room

- Any overflow work not completed by other employees

Mervyns

10/2005 - 02/2006

- Answering phones daily assisting customers/employees

- Cashier

- Fitting room

Education/Certificates

Treasure Island Job Corps HSD 2008

655 H ave San Francisco ca 94130

Treasure Island Job Corps Office Assistant certificate

2008

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