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OBJECTIVE

To obtain a career with a respectable and reputable company. I am a self-

motivated individual, always seeking to enhance my professional skills. I

am very determined to accomplish a project once started. I am not

intimidated with new challenge's. I consider ethical work more than a job,

more than just a career, I consider it a part of my lifestyle. I am seeking

to grow and I am open to new concepts.

Sincerely, Noah Cotrich

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WORK EXPERIENCE

Front Desk Manager

February 2011 - present

Wyndham Worldwide Corporation Orlando, Florida

Assisted guests with checking in and out of resort.

Collection of rent from weekly and monthly guests.

Respond to in house and online guest complaints/issues.

Filed guest folios to current month upon check out.

Receive Guest packages and mail and sort accordingly to room number or

arrival date.

Process group invoices for future arrival and collect full payment upon

arrival.

Managed a staff of 13+ employees including front desk, maintenance and

housekeeping.

Prepare office scheduled.

Housekeeping and maintenance safety attendance procedures.

Training and staff meetings to ensure highest level of customer

satisfaction.

Time card verification.

Assumed roll of night auditor if needed.

Daily cash handling, cash drops and deposits into bank safe.

Collection of overdue accounts.

Audit of all accounts and guest folios.

Take reservations from Expedia, Hotels.com, Travelocity, Booking.com, as

well as several other online travel agents.

Changes of daily and yearly rates on OTA's extranet sites.

Phone reservations and walk-ins.

Process folios to current and past guests in our system.

Send daily employee emails to staff from owner.

Provide full training to new hires.

Utilize Microsoft office and excel for schedules, memos, bus reservations,

weekly comp chart, and front desk supply list.

Maintained high standards of excellence and professionalism at all times.

Assistant Manager Loan Officer

October 2008 - April 2010

TitleMax LLC Inc. 62249, Highland, Illinois

Financial Services

Assist new clients with a finacial package to fit their specific needs.

Opening and closing of office daily. Upload, install, and save client info

into TL Pro database.

Appraisal and inspection of new client collateral.

File hard copy and upload into database as well as paper copy.

Read and review contracts to new clients.

Discuss different aspects pertaining to loans with new and existing

clients. Responsible for inspection of repoed collateral and process out

according to company standards.

Training of new employees with the procedures and expectations of the

company.

Daily cash deposits and payment collections.

Upload new margins and charge offs into TL Pro database.

Merchant contact within the surrounding areas to promote store growth and

business agreements.

Filing of new client folders to the appropriate category within loan

standards.

Contact new and existing clients to inform of any loan updates and/or

different payment options.

Responsible for monthly alarm coding and testing.

Maintain and order office inventory.

Per District request of End of Month reports.

Assist with Corporate evaluation of store, margins, profits, charge offs,

and goals on a daily basis.

Large cash collections and deposits. Maintain state laws Under truth in

Lending Act.

Responsible for maintain safe at all times.

Report to corporate office monthly for O.E.M. reports, and database

updates.

Cut loan checks to new customers daily.

Maintain high standards of excellence and professionalism at all times.

Manager On Duty

August 2005 - October 2008

RadioShack Corporation Highland, Illinois

Process payments from Dish Network, Direct T.V., and Sprint Accounts.

Greeted every guest with enthusiasm and energy.

Set up of new Sprint and ATT&T cellular accounts.

Provided guests cutting-edge solutions in a friendly, confident and

knowledgeable manner.

Maintained and ordered store inventory.

Set up and breakdown of store displays.

Assisted guest with solutions to their electronic needs.

Greeted every customer with enthusiasm and energy.

Assisted owner with various administrative tasks upon request.

Achieved personal sales and profitability goals by consistently and pro-

actively engaging guests utilizing the Company's sales process.

Process invoices of business accounts and collect payments.

Backed up daily reports to drives for owners review.

Daily cash handling and deposits.

Shift Manager

March 2002 - July 2005

Wyndham Worldwide Corporation Kissimmee, Florida

Hotels and Lodging

Assisted guests with checking in and out of resort.

Collection of rent from weekly and monthly guests.

Respond to in house guest complaints.

Filed guest folios to current month upon check out.

Receive Guest packages and mail and sort accordingly to room number or

arrival date.

Assumed roll of night auditor if needed.

Daily cash handling, cash drops and deposits into bank safe.

Collection of overdue accounts.

Audit of all accounts and guest folios.

Phone reservations and walk-ins.

Process folios to current and past guests in our system.

Provide full training to new hires.

Maintained high standards of excellence and professionalism at all times.

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EDUCATION

Associate Degree, Business Management,

March 2008

Kaskaskia College 62246, Greenville, Illinois

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CERTIFICATION

Business & Retail Class A

July 1999

G.J.C.C.

Successfully graduated with honors.

Contact this candidate