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Customer Service Manager

Location:
Kenya
Posted:
September 27, 2014

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Resume:

PRATIK D. SHAH

: +254*********

: acf5xi@r.postjobfree.com, acf5xi@r.postjobfree.com

MANAGEMENT L EVEL P ROFESSIONAL: OUTSOURCING & ADVISORY

A multi faceted professional with expertise in understanding operational & frontline nature of the job and prioritizing various tasks &

deliverables as required by customers & management

Seeking challenging assignments as Finance Counselor / Head of Internal Audit / Advisor with an organization of repute

PROFILE SUMMARY

• A result oriented professional with over 14 years of indigenous experience including 7 years of International exposure of working

in Uganda, Nigeria, Ghana, Tanzania, DR Congo, South Africa, UAE and Kenya

• Scope of excellence entails Internal Controls, Management & System Audits, Forensic Audits, Cash Flow Projections, Credit

Monitoring, Business Development and Bookkeeping

• Insightful experience in identifying & managing risks; inherent in managing outsourced financial processes that support

business objectives to attain the strategic & financial goals

• Skilled in analyzing financial performance as well as providing remarks & comments based on the outcome of the financial

analysis

• Expertise in repositioning the organizations to achieve operational and service excellence through planning, prioritization,

contingency, risk planning and customer service

• Competent in handling credit review of accounts including analysis of operational features, performing credit rating and

providing recommendations accordingly

• Proficient in attending to internal, system & forensic audits, evaluating internal control systems with a view to highlight

shortcomings & giving recommendations

• Experience in executing due diligence, business valuations and preparing cash flow statements

• Pivotal in heading the preparation, maintenance and finalization of books of accounts

• An effective communicator with sound planning, people management, analytical and interpersonal skills

ORGANIZATIONAL EXPERIENCE

Feb’11 – till date with Grant Thornton, Kenya; presently designated as Director Outsourcing & Advisory

Growth Path:

Feb’11 – Dec’11 Manager

Jan’12 Aug’13 Director Advisory

Aug’13 till date Director Outsourcing & Advisory

Key Result Areas:

• Overseeing smooth running of the department including day to day client & staff issues;

• Facilitating transaction advisory and business risk advisory services to clients

• Ensuring client satisfaction and involved in monthly / quarterly management reporting to clients

• Responsible for monthly performance reporting of the department to the Partner Board

• Accountable for credit monitoring & weekly collection

• Assuring business development by acquiring new clients

• Carrying out due diligence & business valuation

• Performing internal, system & forensic audit assignments (Kenya, Tanzania, Uganda, DR Congo & South Africa)

• Involved in preparation and discussion of monthly, quarterly & other periodical management accounts & financial analysis with

clients

Highlights:

• Distinction of carrying out various advisory services involving internal audits, valuation of companies, forensic audits and creating

procedure manual after initiating Advisory Department in 2012

• Carried out internal audit & made recommendations on the processes of various industries including Manufacturing, Trading, Logistic,

Petroleum / Energy, IT Solutions, Not for Profit Organizations, Insurance and Education

Jul’09 – Jan’11 with EUROFLEX Ltd., Kampala, Uganda as Finance Controller

Key Result Areas:

• Managing accounts & finance functions with 6 staff members

• Oversaw day to day cash & bank position including finalizing banking daily

• Formulated monthly budget and monitored the same by facilitating actual status on weekly basis

• Involved in presenting monthly accounts to management

• Carried out costing of various finished products manufactured by the organization

• Conducted periodical review of book keeping work carried out by the staff members

• Performed daily production volume analysis

• Looked after movement of key raw materials & FG including stock reconciliation

• Interfaced with Banks, Auditors, Customers & Suppliers and ensured inter department co ordination

Jun’07 – Jun’09 with Mukesh M Shah & Co., Ahmedabad as In charge Africa Assignment (Senior Audit Manager)

(Bagged special prize for demonstrating outstanding performance during overseas assignment)

Key Result Areas:

• Independently carried out the assignments at various African Countries (Kenya, Tanzania, Uganda, Nigeria & Ghana)

• Responsible for formulating final report along with executive summary; discussing the report with Unit Head and executive

summary with Group Finance Manager & Group Managing Director

• Accountable for troubleshooting the problems faced by the subordinate staff

• Performed internal and statutory audit of clients in India

PREVIOUS EXPERIENCE

May’05 – Jun’07 with Atlas Group of Companies, Ahmedabad as Executive Internal Audit

(Merit of receiving award for the Best Employee & Best Learning Attitude for the year 2006 07 along with cash prize within one year of

joining at the Annual Award Function)

May’03 – May’05 with Vadilal Industries Limited, Ahmedabad as Internal Audit Executive

Jun’00 – May’03 with Suresh Surana & Associates, Chartered Accountants, Ahmedabad (affiliated to RSM International) as

Audit Officer

(Visited & worked at Dubai on a special assignment during Sep’03 – Dec’03; Pivotal in identifying recovery of INR 1.35 Lacs in transport

charges in 2002 at one of the group company of VIP)

ARTICLESHIP

Jan’99 – Jun’00 with M/s Shah Merchant & Associates, Chartered Accountants, Ahmedabad as Article Trainee

Jun’97 – Jan’99 with M/s Patel & Khandwala, Ahmedabad as Article Trainee

EDUCATION

2010 CPA from ICPAU, Kampala, Uganda

2006 Chartered Accountants from ICAI, New Delhi

2001 M.Com. Part 1 from Gujarat University

1997 B.Com. from H L College of Commerce, Ahmedabad

TRAININGS / WORKSHOP

• Attended:

o 1 day workshop on Decoding Business Fraud in 2014

o 7 days on the job training at Grant Thornton South Africa (Johannesburg) on Preparing Work Plan, Understanding the

Methodology and Reporting Templates in March 2013

• Undergone 3 days special training provided by:

o Global Manager Group (An ISO 9001 2000 Certified Laboratory) for ISO Compliance (9001 & 14001) and for working as MR

o GTI (Grant Thornton International, UK) regarding Transaction Advisory Services mainly due diligence and valuation in 2012

o Ramses Limited on carrying out Risk Based Internal Audit in 2013

IT SKILLS

• Well versed with MS Office, SAP and Internet Applications

PERSONAL DETAILS

Date of Birth: 22nd October, 1976

Address: C3 / 1, Sagar Apartments, Near Shyamal Cross Road, 132 Ft’ Ring Road, Satellite, Ahmedabad 380015, Gujarat, India

Languages Known: English, Hindi and Gujarati

Passport Details: Z1738509, valid till April 2021

Driving License Details: Valid Driving License for India, Tanzania, Uganda and Kenya

Marital Status: Married (Two Kids)



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