Rosemary Anderson

***-*** ****** ******

905-***-****

Burlington, ON L7R 4A9

acf5w9@r.postjobfree.com

Career Objective: Administrative Coordinator

PROFILE

. Over 10 years Administrative experience with efficient client service

. Recognized by Management for diplomatic and empathetic problem solving

. Achieves goals and accomplishes tasks in high pressure situations in

timely manner

. Successful working as a team member or independently

. Trained in Microsoft Office, medical and accounting software

EDUCATION

Diploma, Administrative Studies (Honours), HBI College, Burlington, ON

2009

Certificate, Medical Office Assistant (Honours), HBI College, Burlington,

ON 2009

Medical Terminology

Computerized OHIP Billing

Appointment Scheduling

Microsoft Office Suite

Hero Medical System

MEDITECH Medical System

Practice Solutions

OR Booking HHS Picis

Business Communication Accounting Concepts, QuickBooks

Simply Accounting

RELEVANT EMPLOYMENT

Front Desk Reception (Part-time) Sleep Medicine Centre Burlington, ON

2014

. Welcome and manage scheduled Patients arrivals for overnight Sleep

Lab testing

. Update Patient information in OSCAR program and ensure appropriate

paperwork completed

. Designate Patients rooms by Study Type and guide Patients to rooms

at appropriate time

Front Desk Reception (Contract) ErinoakKids, Burlington, ON

2013-2014

. Managed Client and Clinician appointment traffic for individual and

workshop sessions

. Booked and updated Client file in MEDITECH - monitoring email requests

for appointment revisions, room bookings; while paging Clinicians for

appointments and phone calls

. Operated switchboard for incoming calls to all four ErinoakKids sites;

organized inter-site office confidential mail distribution and

postage; anticipated and provided special needs service to Clients in

dynamic paced atmosphere ensuring safety & effective problem solving

Medical Office/Clinic Administrator Oakville Plastic Surgery, Oakville, ON

2011-2012

. Balanced QuickBooks/Moneris deposits; Billing AR, AP, OHIP and WSIB

. Organized Staff meetings; created yearly On-Call Schedules for 6 Doctors

. Managed all daily tasks as needed; requested for smooth operation of

office staff of five

. Appointment booking, OR booking; greeted, managed patients/clients'

product sales needs

ROSEMARY ANDERSON 905-***-****

acf5w9@r.postjobfree.com

[pic]

Relief Client Services Assistant (Contract) HNHB CCAC, Burlington, ON

2010

Community Care Access Centre Government Agency for Halton Region

. Processed in databases all in home service needs for Community clients

and JBMH patients admitted to CCAC for Nursing/ Physiotherapy/ PSW

provider services and medication needs as per CCAC Case Managers

. Provided excellent telephone interviews and voicemail support within

client service teams on behalf of Case Management staff by scheduling

consultations or taking action to client needs

. Entered data and/or accessed client information to process client

status from admit/non-admit, on hold and discharge with all provider

management and notification

Relief Caseload Planner (Contract) Acclaim Health, Oakville, ON

2010

Health care provider of RNs, RPNs and PSWs / HSWs for Halton Region

. Coordinated daily operations and schedules of PSW caseloads in

community and hospices

. Processed referrals, discharges and updates to client files

. Provided clerical support in program databases; employee and client

file management

Office Assistant/Sales Consultant Fairhome Interiors, Burlington, ON

2008-2009

. General Office Support includes phone reception and client

appointments booked

. Client invoicing, purchase orders, filing, stock ordering and

receiving

. Retail customer sales and service of furniture and extensive array of

home furnishings

Manager Art Gallery, Crescent Hill Gallery, Burlington, ON (Baxter Condos

Pearl St) 2006-2007

. Created and maintained strong client

base resulting in repeat sales

. Administered daily business

transactions in timely manner.

. Developed successful rapport with

contributing artists.

. Demonstrated ability to identify and

resolve challenges

VOLUNTEER COMMUNITY INVOLVEMENT

Lector St. John The Baptist Parish, Burlington, ON

2001-Present

Promotional Assistant Health from Within Family Chiropractic, Burlington,

ON 2013-Present

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