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Customer Service Management

Location:
United States
Posted:
September 27, 2014

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Resume:

Shdell Ford

Summary

Hard-working, dependable, trust-worthy, and disciplined, person. Work well with others, docile, with very

good customer service skills. Very professional and eager to learn new things. Can lead as well as follow.

Given the chance I wouldn't let the company down because I never accept defeat. Strives to work

towards the goals of the company and influence others to do the same.

Experience

Full-Time Teller

Regions

June 2013 - Present (1 year 1 Month) • Jackson, MS

I work as a Teller assisting customers with their personal banking. I am a part of the marketing team and I

am in training to become back up Head Teller to the Branch Service Leader.

Skills: Cash Handling and Customer Service

Cashier/Clerk

The Pantry Inc.

December 2009 - Present (4 years 6 months) • Madison, MS

I work hard to reach sales goal, I train others, manage money, present ideas to management and strive to

achieve the goals of the company which are: Speed of Service, Always in Stock, Cleanly Store, and being

a Professional.

Manage the register, cash, customer issues, vendors, stock, and custodial work.

Skills: Cash Handling, Customer Care, Custodial Duties, Document filing

Clerical Assistant

Jackson State University, Dept. of Entrepreneurship

January 2009 - June 2009 (5 months) • Jackson, MS

I made copies, sent faxes and e-mails, answered phones, directed students, assisted the Dean, Secretary

and other staff. I did computer work, filing, and helped to organize special events.

Daily task are assigned whether they were go to the post office and pick up the mail to type this letter and

e-mail it to the people listed. Professional dress code was implemented and standard etiquette was

required for professional service.

Skills: clerical, business and professional, Communication Skills

Disbursing Officer

National Guard, MS

June 2007 - Present (7 years 1 months) • Jackson, MS

I commissioned to the rank of 2nd Lieutenant May 4, 2013.

I work alongside Officers and Sergeants in the 230 th Finance Detachment. There we work towards

defending the Nation, The U.S. Constitution and we do task required such as training to fulfill the

obligations of being a soldier in the United States Armed Forces.

Skills: Communication Skills, Analytical, Decision Making and Problem Solving, Management, Agile Task

Management, Risk Management, Interpersonal Leadership, Leadership Management Course.

Education

Jackson State University

Business Administration

Spring, May 4, 2013 Graduate.

Professional Memberships/Awards

• Phi Mu Alpha Sinfonia

Interests

• Computing

• Music

• Social Groups

Skills

• I can speak and understand Spanish well. Though I am not bilingual.

• Computer Skills

• Customer Service

• Creative Writing



Contact this candidate