Fran A. Marte Acevedo, CHA

D.O.B **/**/****

Cell. 1-786-***-****

*** **. *** **. ******** Pines, Fl, 33029

acf5nl@r.postjobfree.com / Linkedin.com - Fran Marte

A talented professional Hotel Management with sales and customer service experience

Summary of Qualifications

• Over 15 years of management experience.

• Proven ability to lead effective.

• Responsible of all aspects of business management.

• History of increasing sales, profitability and guest satisfaction.

• Adapt at planning, promotions, and forecasting.

• Hard working, able to multi-task effectively.

• Outstanding training, leadership, and communication skills.

• Bilingual Spanish Native / English Professional.

•Expert on Team Building strategy

•Microsoft Word, Excel, PowerPoint, Software of Accounting Professional Level

Gran Bahia Principe Resort, Pinero Group

922 Rooms All Inclusive Resort

January 2013 – july 16 2014, Runaway Bay, Jamaica

Resident Director

Oversee and assist with all daily activities, and customer service.

•Leading the resort as its “brand standard bearer”, epitomizing the brand personality and working consistently to ensure

the Resort is run impeccably

•Overseeing and managing all departments, working closely with department heads on a daily basis

•Monitoring customer satisfaction, through review of standardized feedback forms, and just as importantly by spending

time directly with the guests and ensuring their needs are being met and expectations exceeded

•Assisting in residential sales as required to discuss the resort and development of strong sales prospects special with TO.

•Maximizing room yield and resort revenue through innovative up sale strategy

•Establishing annual and quarterly budgets and revenue projections, with regular updating

•Developing BAHIA base SOPs to work specifically with The Resort at Jamaica, this includes creating new SOPs and

revising many of the existing SOPs

•Managing budgets and financial plans as well as controlling expenditure

•Maintaining statistical and financial records

•Setting and achieving sales and profit targets

•Analyzing sales figures and devising marketing and revenue management strategies

•Recruiting, training and monitoring staff

•Supervising maintenance, supplies, renovations and furnishings;

dealing with contractors and suppliers

•Ensuring security is effective;

•Carrying out inspections of property and services;

•Ensuring compliance with licensing laws, health and safety and other authority regulations

Bona SA 11 /2011 to 12 /2012 Santo Domingo Dominican Republic.

Operation Manager of 4 Brand Restaurants (Paninoteca, Mustard, 3 Mariachis, City Wok)

Operation Manager

Oversee and assist with all daily activities, and customer service.

• Supervise 120 employees, 10 Managers.

• Hire and train employees, prepare weekly schedules, monitor and evaluate performance.

• Develop and implement new sales and marketing strategies to increase business.

• Communicating and enforcing company policy.

• Responsible for all bookkeeping, payroll, and cost control, budget.

• Conduct Staff, Sales, P&L meetings.

•Create Yearly & Capital Budget as well as Forecast every month

•Expert on Team Building strategy

Holiday inn Chicago Oakbrook, Chicago Oakbrook, IL 01 / 2010 to 10 /2011

325 rooms "full service" LAKHANI HOSPITALITY

General Manager

Oversee and assist with all daily activities, and customer service.

• Supervise 199 employees, 19 Managers.

• Hire and train employees, prepare weekly schedules, monitor and evaluate performance.

• Develop and implement new sales and marketing strategies to increase business.

• Communicating and enforcing company policy.

• Responsible for all bookkeeping, payroll, and cost control, budget.

• Conduct Staff, F&B, GSTS, Sales, P&L meetings.

• Create Yearly & Capital Budget as well as Forecast every month

Holiday inn Chicago O’Hare, Chicago O’Hare Airport, IL 01 / 2008 to 01 / 2010

446 rooms "full service" LAKHANI HOSPITALITY

General Manager

*Successfully went through HI brand revamping with great results on Customer Satisfaction and EBITDA

Oversee and assist with all daily activities, and customer service.

• Supervise 239 employees, 26 Managers.

• Hire and train employees, prepare weekly schedules, monitor and evaluate performance.

• Develop and implement new sales and marketing strategies to increase business.

• Communicating and enforcing company policy.

• Responsible for all bookkeeping, payroll, and cost control, budget.

• Conduct Staff, F&B, GSTS, Sales, P&L meetings.

• Create Yearly & Capital Budget as well as Forecast every month

Holiday inn Hotel & Suites, Bolingbrook, IL / 2005 to 2008

295 rooms "full service" AZAR INC

General Manager

*Increase GOP and GSTS surpassing all Budgets and Corporate Goals.

*Implementation of HI People Notice program with great result that reflect immediately and positively on bottom

Line.

*Achieve my Certified Hotel Administrator Diploma

Oversee and assist with all daily activities, and customer service.

• Supervise 85 employees, 10 Managers.

• Hire and train employees, prepare weekly schedules, monitor and evaluate performance.

• Develop and implement new sales and marketing strategies to increase business.

• Communicating and enforcing company policy.

• Responsible for all bookkeeping, payroll, and cost control, budget.

• Conduct Staff, F&B, GSTS, Sales, P&L meetings.

• Create Yearly & Capital Budget as well as Forecast every month

Hampton inn (Hilton), Elk Grove Village, IL / 2002 – 2005

225 rooms "Limited service" AZAR INC

General Manager

*Been of one of the first Hampton with the new standards “Prototype Hotels” that later trampoline the

brand to one of the best of the Market.

Oversee and assist with all daily activities, and customer service.

• Supervise 23 employees, 4 Managers.

• Hire and train employees, prepare weekly schedules, monitor and evaluate performance.

• Develop and implement new sales and marketing strategies to increase business.

• Communicating and enforcing company policy.

• Responsible for all bookkeeping, payroll, and cost control, budget.

• Conduct Staff, GSTS, Sales, P&L meetings.

• Create Yearly & Capital Budget as well as Forecast every month.

Holiday inn, Bolingbrook, IL

245 rooms "Full service hotel" AZAR INC

Director of operations (2000– 2002)

• Responsible for rooms division of the property.

• Assist the General Manager in all his duties.

• Responsibility included all day-to-day functions of a 145 full service hotel.

• Consistently achieved or exceeded all expectations each year.

Homestead Village, Lombard, IL (1998 – 2000)

225 rooms "Limited service hotel” EXTENDET STAY AMERICA

Maintenance / Housekeeping Manager

• Maintaining the entire hotel facility.

• Inspected and managed the quality of Housekeeping & Maintenance service.

• Control the Labor & expenses for the departments.

• Responsible for hiring, training and motivate all associates.

• Maintaining high level of guest satisfaction.

• Maintaining the entire hotel facility and oversees capital project.

Telcordia International, (Horizon), Lisle, IL (1996-1998)

690 rooms "Full service hotel" HORIZON

Maintenance assistant

*PTAC Training

*TESA Training

• Help to maintain the property.

• Responsible for PM program covering rooms, public areas & equipment

• Duties include Electrical, Plumbing, HVAC "PTAC EXPERT", Wallpapering & Painting

• TESA Expert.

Mayflower Motel, Claredon Hills, IL (1996-1998)

"Maintenance Manager"

Maintenance Engineer

• Managed daily operations, scheduled staff assignments, and supervised staff.

• Help to maintain the property.

• Responsible for PM program covering rooms, public areas & equipment

• Duties include Electrical, Plumbing, HVAC "PTAC EXPERT", Wallpapering & Painting

Education

Catholic University of Sto. Dom., Santo Domingo, Dom.Rep.

B.A. in Business Administration (1995) 3 years

cha certified hotel administrator (American Hotel & Lodging Education Institute 2008)

Trainings

General Manager Training by IHG Holiday Inn Full Service (May 2005- Jun. 2005 Training Department

Intercontinental Hotels Group)

General Manager Training by HILTON ( Feb. 2003- March 2003 Hilton Development and Training )

Sales Training by HILTON ( Feb. 2003- March 2003 Hilton Development and Training )

Sales Training by IHG (Nov.2000 The Transient Edge Signature Legendary Sales & Service Training)

GM Training in a Full Service Marriot @ Huntsville Fill in for Director of Services position for over 3 month @

Marriot Indiana (2006)

B.A.S.S.E.T Training by the State of Illinois (2007 Naperville Police Department Training)

GREEN AWAENESS Training (Nov. 2008 Intercontinental Hotel Training Department)

Holicare Training completed (May. 2001 Intercontinental Hotel Training Department)

Executive of HSKP Training (May. 2001 Intercontinental Hotel Training Department)

Inspector Training

Maintenance Engineer Training (May. 2001 Intercontinental Hotel Training Department)

Pool Operator Training state of Illinois (May. 2002 Illinois Department of Public Health, Swimming Pool Operator)

Tesa Training (Homestead Village Training Dep. 2001)

PTAC training (Homestead Village Training Dep. 2001)

CPR, AED, Infant CPR Training (2005)

People Notice trainee (May 2008- Aug. 2008 Training Department Intercontinental Hotels Group)

Stay Real Training (Jan 2010 Training Department Intercontinental Hotels Group)

Live Smart (2011 Productivity Work Shop)

Up Sale and Cross Sale Training (2010 Barna Business School)

World of Resorts: From Development to Management (American Hotel & Lodging Education Institute 2013)

Team Jamaica Program (2013 National Council on Technical Vocational Education and Training)

Referencies

YOGI PARIKH RICARDO ESTEBAN

CEO, AZAR. Inc / acf5nl@r.postjobfree.com Bahia Principe, Región Dir. / 876-***-****

acf5nl@r.postjobfree.com

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