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Customer Service Quality

Location:
Matteson, IL
Posted:
September 26, 2014

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Resume:

TAMEEKA SPURLOCK

acf5mc@r.postjobfree.com

Chicago IL

708-***-****

SUMMARY

< Self-motivated and goal oriented with experience in product

development, process control, project management, and supervision of

operating personnel.

< Maintain high standards of personal integrity, live up to commitments,

and deliver results, in addition to a successful track record of

fostering the development of strong relationships to effectively

execute projects.

< Fostered development of strong relationships by understanding the

dynamics of organizational behavior and productivity.

< Looking to penetrate new market areas while contributing to the

strategic business success of my customers.

< Quality Compliance Specialist "doing the right things, right the first

time, every time".

< Adhered to a safe work environment (PPE, LOTO, Safety Defect Scans,

BOS).

PROFESSIONAL EXPERIENCE

C.M.B. Consulting INC., Lithonia, GA Continuous Improvement Lean

Manager (2006 - Present)

> Ensured TPM work is impacting both results and culture change towards

the vision as determined by the plant zero loss journey, including

benchmark trips, pillar leaders training, hands on workshops, master

plan JIMP schedule, focused improvement systems, & kaizen savings.

> Developed a thorough understanding of the TPM efficiency for multiple

plant basics and integration stage to deliver increased efficiency

results early in the TPM implementation including the following

systems: (planned, unplanned, centerline, change over systems,

breakdown elimination, downtime tracking, true efficiency tree, etc).

> Co-Manage all Lean Manufacturing, TPM, TQM, Q7A, AIB, ISO 9001:2000,

SMED, Statistical Process Control, cGMP, VPP, and Ergonomic

methodologies specially focusing on improvement of quality, safety,

waste elimination, reliability, customer service, and cost savings.

> Evaluated the feasibility of conceptual projects and prepare data

analysis, including time, cost, training, and manufacturing trial

budget for completing the projects.

> Assured that assigned projects were in compliance with State, Federal

and local codes which encompass environmental protection, FDA

requirements, OSHA, PSM, MOCs, and hazardous waste-related issues.

> Possessed working knowledge of all project management plans, budget

development, contract strategy proposals, procurement, purchase

orders, lean manufacturing assessment audits, daily correspondence,

maintenance turnarounds, metrics, and any other project related

documents, and distributed a weekly/monthly report that focused on

continuous improvement.

PepsiCo Beverages & Foods, Bridgeview, IL TPM/TQM Corporate Leader

(2005 - 2006)

> Managed 3 salaried & 23 hourly technicians/operators to be more

proficient with using

Focus Improvement loss reduction tools.

> Showed impact of incremental idle time reinvestment in TPM capability

development.

> Focused on uptime and scheduled downtime resulting into a $265K

savings.

> Accomplished vertical start ups at 80% reliability in 60 days as start

up leader for capital

projects on the packaging lines.

> Facilitate troubleshooting processes resulting from breakdowns, minor

stops, changeovers,

and process upset failures.

> Demonstrated use of influence skills to achieve results through Rapid

Change Over,

Centerlines, Daily Management Systems, 7-step projects, One Point

Lessons, Equipment

CIL, Visual Controls, RACI activities, and Autonomous & Preventative

Maintenance.

> Accountable for total employee involvement (kaizen improvements),

period end inventories,

midnight count, product availability, order fill rate, on time

shipments, new business integrations,

& new product introductions.

> Ensured accurate daily reconciliation and information management

system data.

> Implemented quality boot camp across the organization reducing process

upsets, development cycle times, quality defects, product and service

costs, as well as consumer complaints.

> Championed quality systems to establish sustainable results, process

capability measured through CPK, statistical process control on all

critical points, inventory reduction, total process reliability, value

stream analysis, increasing capacity, out of spec investigations,

LIMS, Excellence Thru Quality, ERP, QI Analysis, AIB audits,

Certificate of Analysis, Material of Construction, Change Management

System, Validation Master plan, Chart Runner, SQC pack, and DOE pack.

> Executed GMP compliance activities beyond 21CFR 110 by cGMP training

yearly, HACCPs implementation, OOS procedures, Stability Studies, Pest

Control audits, Internal audits, Traceability processes, and First-In

First-Out Inventory Management system

> Supported run strategy improvements, vendor and material changes,

capital projects, Quality FI projects, CEA-1 projects, PM start-up

checklist, dynamic/static checks, loss analysis and x-matrix.

> Investigated damaged products, conducting packaging environmental

tests such as shock, vibration and compression testing per national

standards.

> Prepared package prototypes for evaluation including re-designing of

cardboard boxes, foam inserts, cardboard inserts, pallets, cartons,

pouch paper, etc.

> Analyzed engineering drawings and specifications of products to

determine physical characteristics of item, special-handling,

ergonomic, safety requirements, and type of materials required for

package.

> Informed management of Loss Prevention Matters, Fire Protection &

Fire/Gas Detection, Vent System Design & Analysis, Process Safety &

Emergency Shutdown Philosophy; Pressure Relief System Design &

Analysis, Spacing & Layout Requirements, Survival Systems, Escape,

Evacuation & Rescue, Drains & Sampling, & Shutdown Systems.

PepsiCo Beverages & Foods (Quaker), Bridgeview, IL Packaging

Supervisor (2004 - 2005)

> Ownership of eight manufacturing lines and accountability for the

area's waste, uptime,

reliability, regulatory compliance, safety, material savings and

process improvements.

> Managed 55 off-shift hourly employees & ensured appropriate levels of

staffing for effective plant operations by deploying & aligning

resources across departments as necessary

(shipping/maintenance/packaging/processing/quality).

> Administered policies, procedures, contractual language & assisted in

the hiring of new people.

> Maintained union free status through fair, ethical treatment of

technicians while still

raising performance expectations.

> Interacted with the production planner to assure an optimal run

strategy.

> Developed knowledge of equipment and machinery operations in order to

serve as a resource to team members and salaried support groups.

> Demonstrated solid performance management, effective coaching, &

problem solving ability.

> Responsible for finish product safety incidents and health safety

countermeasures and reports.

> Responsible for leading focus improvement projects for material and

supply issues, GMP, quality holds, weight, yield, cullage, and

variance performance for the shift.

> Developed and enhanced training programs, materials, and processes for

sanitation programs, regulatory affairs, world class concepts, total

productive manufacturing, supply chain management, and unanticipated

machinery breakdowns.

> Created or identified unique packaging concepts (form, structure,

function and materials, consumer use, product/packaging material

compatibility, shelf life considerations, etc).

> Developed pallet stacking patterns, specifications, samples, and

written analyses of proposed packaging designs for approval.

> Cross-trained operators to ensure flexibility, diversity, and momentum

across all packaging lines.

Eli Lilly and Company, Lafayette, IN Process/Project Engineer

(1999 - 2004)

> Served as antibiotic continuous improvement leader responsible for

daily production

issues, troubleshooting, and maximizing yields.

> Developed startup, operating procedures, and remediated quality gaps

for new processes.

> Provided expertise to increase operating efficiency and equipment

versatility.

> Provided financial analysis to facilitate Fermentation assets ($10MM).

> Supported process improvements for vessels, distillation columns,

fermentors, autoclaves,

dryers, scrubbers, reactors, and filters.

> Forecasted budget expenses, equipment improvements, and team building

activities quarterly.

> Created a career development model for engineers in Fermented

Products.

> Implemented a comprehensive plan for training, administration, and

operation by performing

metric and incentive analysis.

> Informed management of Safety Integrity Level Assignment, Working With

Regulatory Groups To Understand In Country Regulations For Loss

Prevention System, Quantitative Risk Analysis Review, Verifying That

Loss Prevention Studies Conducted By Subcontractors Are Correctly

Scoped & Properly Performed, & That The Results Are Properly

Implemented, and Attending & Providing Input Into HAZOPS & Risk

Assessments, As Required Performing Onsite Check Of Facilities At 50%

& 90% Complete Stage To Verify Equipment Built As Designed.

EDUCATION

B.S., Chemical Engineering, Tuskegee University, Tuskegee, AL

Introduction to Sales/Marketing, Purdue University, West Lafayette, IN

Focused Improvement 7 Step Workshop, Atlanta, GA

Total Productive Manufacturing, Bridgeview, IL

ADDITIONAL TRAINING

(Autonomous Maintenance Coach (TPM) (Internal Quality Auditing

(cGMP Trainee (Quality Control Trainee

(Simple Root Cause Analysis Facilitator (Corrective and Preventive

Action

(Systems Gate Keeper (Air Pollution Design Coordinator

(Systems Validation Resource (APP) (KRONOS

(Allen Bradley User (YODA /SAP/ERP

(Lotus1-2-3& Ampro (OSHA Safety Team Rep

(FORTRAN/ASPEN (Wastewater Inspector

(Delta V Batch (P&ID Coordinator

(SPC Control Charting (Early Management Pillar (FEMA)

(SPC Sampling Plans (EMAINT/Maximo Maintenance

(Calibration Programs (ISO9002 Compliance

(First Aide/CPR/Fire Trainee (HAACP Trainee

LEADERSHIP AND COMMUNITY AFFLIATIONS

(American Institute of Chemical Engineers

(National Society of Black Engineers

(Society of Women Engineers

(Alpha Kappa Alpha Sorority

(National Association of Realtors

(Corporate Recruiting Team

(Partners in Education - Job Shadow Chair

(Outreach Committee

(Ergonomic Change Agent Leader

(Tuskegee University Liaison

(Chicago-Tuskegee Club-Vice President

(Big Brothers/Big Sisters, Inc - Youth Director

HIGHLIGHTS AND HONORS

(Influence: Decision maker and persuade others by ensuring timely and

effective communication.

(Organizational Effectiveness: Ensured effective boarding of new members &

maintained TPM momentum.

(Coach/Mentor: Developed operators and mechanics to take on TPM roles

(safety & quality functions).

(Manage the Business: Averaged annual packaging Reliability 80% (stretch

82%).

(Strategic Planning: Developed a rotational job program and build talent

through cross functional training.

(Quality: Developed cGMPi plans to remediate process quality gaps. No

Class 1 or 2 recalls.

(Development: Coached team in development and implementation of cost

management programs.

(Employee Manage the Business: Increased performance to lines through root

cause problem solving.

(Leadership: Gain cooperation through good relationships by paying close

attention to each person's need.

(Partners in Education: Structured learning in a humane setting & shared

daily key learning's.

(Personal Traits: Active team player or sole motivator.



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