AJ Cross, MBA, SPHR

954-***-****

*** ** *** ******

Miami, Florida 33136

acf5ki@r.postjobfree.com

Chief Administrative Officer/Senior Vice President

Apax Partners International, Dubai

**/**11-05/2014

Apax is an international investment housing firm with ownership of thirty

multi-industry organizations, over 9,000 employees world-wide and annual

revenue of $3.5 billion dollars.

> Provide instructional leadership to department managers including

Human Resources, Training & Development, Sales/Marketing, Risk

Management and Talent Management

> Oversee the development and construction of 4 major hotels in Dubai

with over 900 rooms, spa and lounges, including permits, architectural

plan review and approval, budgets, hiring and monitoring of

contractors throughout all phases of work including inspection process

> Responsible for continual 8-12% increase in revenue across investment

and sales divisions

> Implemented internal credentialing department for two home hospice

care centers in Dubai

> Developed and implemented the company's strategic plan and annual

budget

> Create, implement and reviewed administrative policy

> Preparing and presenting financial reports and quarterly state of the

company report

> Oversee the development of recruitment, talent management initiatives

to include employee relief fund, training & development, human

resource practices, succession planning and internal staff auditing

> Recipient of the Lord of Matterhorn, by Swiss Business Council for

outstanding leadership in Human Resource Leadership granting me the

honorary title of Sir or Lord

Managing Director/Chief Operating Officer

Cross Consulting Services, Miami

06/2009-07/2011

Cross Consulting Services provided executive level consulting to small to

mid-size businesses and local municipalities in matters of finance/budget

management, lean process management and strategic operations as well as

human asset management program development

> Develop marketing strategy and implement sales development for South

Florida market

> Provide services such as lean process management, training and

development, executive development and seminar leadership speaking for

medium to large size corporations and government entities such as City

of Hollywood, City of Fort Lauderdale, SNR Corporation, Apax Partners

International, Broward College and FAU, Galleria Real Estate, USN,

State of Florida and Kids in Distress

> Create branding initiatives for clients to include logo development,

market niche analysis, and marketing and advertising activities.

> Consult on Human Resources processes to include succession planning,

corporate restructuring, bond assessments, and training facilitation,

compensation analysis and union negotiations and general labor

relations including collective bargaining agreements

Area Talent Manager/Training Center Director

D.T.A.G., Tulsa, Oklahoma

12/2007-09/2009

World-wide Car Rental Company with $2.9 billion annual revenue, 600

locations worldwide and over 3,000 employees after merging with Hertz in

2012.

> Created the Virtual University which enabled live streaming training

of key management from perspective country-wide locations and offices

eliminating the expense of travel for training which saved the

division 280K in the first 6 months of implementation

> Implemented programs which created a $1.1 million dollar savings in

recruiting, hiring, training and employee benefit disbursement costs

within 13 months of implementation

> Oversaw Airport Operations as Training Center Director managing

facility operations and $180K budget

> Headed transition teams nationally as well as national software

rollouts for corporate and franchise locations

> Created regional recruitment initiatives to include, job fairs,

propaganda videos for university distribution, the creation of an

internship program with local vocational schools and customer service

training centers to attract young, bright and ambitious talent for

front end customer service positions

US Healthcare Systems, Philadelphia, PA

09/1996-06/2005

Currently AETNA. During my tenure was the second largest Medicare services

provider in the US with over $19 billion in annual revenue currently $47

billion. Within 10 years, I elevated from a telemarketing customer

services representative to the youngest Human Resource Director in the

history of the company

Director of Human Resources

02/200*-******

US Healthcare Systems

Developed consumer outreach program to streamline post-treatment care

evaluations, claims response, and eliminated 45 Field Representative

positions and fuel reimbursement practices saving the organization 180K in

the first year of implementation

> Oversaw 45-staff Regulatory Affairs division

> Oversaw Human Resources/Training and Development activities and

initiatives companywide

> Created first national electronic credentialing system for on boarding

new system healthcare providers

> Created first electronic national on boarding system for new hires

> Co-wrote legislation with City Councilwoman Jannie Blackwell to create

the first Welfare to Work employer initiative program in the City of

Philadelphia which was used as the model for the program currently in

effect today throughout the State of Pennsylvania signed into

legislation by former Mayor and Governor Ed Rendell.

Classification and Compensation Manager

01/1999-02/2002

US Healthcare Systems

> Implemented and communicated the classification and compensation

policies and practices to all employees and administered a sound pay

plan in order to attracted and retain talent as well as to comply with

union agreements and human resources rules

> Supervised and reviewed the salary grades, position titles and

classes, including reorganizations and worked with department heads in

a consultative capacity in preparing recommendations to the Board on

proposed organizational changes

> Oversaw collective bargaining agreements and conflict resolution

Medicare Fraud/Special Investigations Unit Manager

09/1995-01/1999

US Healthcare Systems

> Worked with Risk Management Director in development of Risk Prevention

Protocols and managed Medicare Fraud S.I.U.

> Oversaw the following Investigation activities: Documentation of all

investigative activities, Prepare evidence for presentation in court

and testify in court regarding investigation findings.

> Interview witnesses or suspects and take statements, Coordinate

investigative efforts with law enforcement officers and attorneys.

> Advise VP of Operations on ways to improve fraud detection, Gather

relevant documents related to investigations.

Education and Certifications

MBA American University of Dubai. CBA, UAE

2013

Dual Degree, Masters of Business and Finance Administration, Cum Laude

Clinton Fellowship

SPHR Society of Human Resource Management

2011

Senior Professional in Human Resources Certification

BA University of Pennsylvania, CLC, Philadelphia, PA

1998

Bachelor of Science/Information Technology, Cum Laude

Transforming Corporate Cultures, Building Solid Infrastructure and Engaging

Employees Proactively

Executive Level Manager and Operations Business Partner with over 19 years

comprehensive experience who has shaped high-performing cultures at Fortune

500 and Government Organizations with prolific communication and robust

development programs that bring increased profitability and efficacy.

Employs current human capital practices to attract and retain high-

potential talent. Develops executable strategy that motivates teams

individually and financially to exceed the corporate objective through

economic cycles.

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